John Peter Rex Albert Email & Phone Number

AWS and Windows Consultant

Implement and maintaining windows 2008 domain environment.Install and configure Exchange 2007 serverInstall and maintaining windows 2008 terminal serverCRM application implementation and SQL 2005 databaseIIS configuration and maintenance Website managementApplication & Printer managementFailover dual WAN configuration and TCP/IP networkingUser and mailbox managementImplement Kaspersky Anti-virus admin tool, server and client sidePrepare documentation for all the implementation and knowledgebase

Operating System : Windows 2000, 2003, 2008 & ESX Servers Project Tool: HP Open View Responsibilities: Responsible for handling Incident ManagementProvide support to CC engineers for the incident investigation, diagnosis and resolution.Ensure resolution of most of the incidents and service requests.Ensure resolution or recovery of service ASAP after implementation of solution/work around for cases passed by CC engineers.Provide inputs to DTS team for Problem Mgmt & create Problem ticket as applicable.Provide required inputs to stakeholders involved in case of critical Incidents like outages.Prepare IR for all critical Incidents & unscheduled Server Downtime.Participate in Change & Release ManagementRaise Change Request where required and Participate in TAB & CAB.Implement Routine and Normal ChangesResponsible for patching activity. ReviewsParticipate in regular reviews with Tech Lead/Delivery Lead.Participate in Service Delivery Review & Auditing.Technical Skills:Supporting around 2500 Dell servers both the hardware and OS level. Coordinating with Dell and other third party vendors for the defective hardware parts replacement in the serversConfiguring and managing Active Directory & DNS related issuesConfiguring and managing Group Policy and Elevated UsersTroubleshooting Site level Replication & Trust relationship.Managing and Configuring DHCP, DFS and Terminal serviceBuild, Configure & Implement the servers running on Windows platform.Experiences in Dell Open manage, Array Manager, DRAC & ILO Hands on experience in HP OVSD 4.5Installing patches, firmware and Bios on test and production environmentSkills in VMware Infrastructure :Installation of ESX 3.0 & 3.5 on Remote HP servers using ILO.Installation of Virtual Center 2.5.Virtual Machines management.VMware Network configuration.Storage Vmotion using Interactive and Non Interactive MethodsDRS Configuration and HA Configuration

Operating System : Windows 2000 & 2003 server Project Tool : HP Open view Responsibilities: Implemented Northern Storage Suite (NSS) 5.0 (Disk Quota Management tool) on production environment with 40 file servers all over the globe. Installed and Configure SQL 2005 database for quota share information Maintaining ADS integration with NSS application to get the share owner information (like email and reporting person) for quota notification.Created reports using SQL 2005 Reporting Service.Prepare documentation for whole project and KT to operational team in Singapore.

Operating System : Windows XP/2000 & 2003 Project Tools : CA Unicenter Responsibilities :Installing workstations, servers, Server Administration, network services and peripherals. Installing and maintaining ADS and GPODesigning the Backup Strategy for the sites and ensuring scheduled/ unscheduled backups as per backup plan and restoration.Handling issues related to Backup and Restore (DR SITE - CA Arc serve Backup)Handling server & network related calls using CA unicenter.Design, implement & support networks (more than 1200 desktops). Maintain, update the LAN diagrams of the site and managing IP allocation.Configure and Manage Exchange 2003Windows 2000 & 2003 Networking. Maintain updated documentation for current hardware and software configurations, and also for proposed future installations & modifications to the current environment.Played a key role in the successful implementation of wireless LAN.Configuring and troubleshooting AVG Antivirus 7.0 server & client side.

Install & Maintain windows 2000 server and client OS.Troubleshooting hardware and basic network issues.Handling Service Request.

Master, Computer Application

Bachelor Of Commerce, Commerce