• Led process improvement projects company-wide• Project manager for roll-out of new enterprise application software• Implemented Six Sigma principles - reduction in variation, defects• Educated and spread Lean culture - elimination of waste• Streamlined distribution processes, reducing staffing requirements by 30 percent• Reduced external failures and employee behavioral issues by 95 percent• Managed distribution fleet and provided logistics support for 10 stores• Performed purchasing, procurement, and inventory management• Assembled and supervised a team of 20+ logistics personnel• Created Distribution Center Handbook, process mapping all DC activities• Navigated unprecedented Covid-related product shortages• Oversaw and facilitated 2-year 200 percent increase in sales volume

• Arranged routine and emergency transportation for patients• Worked with biomedical staff to maintain medical equipment• Worked with warehouse to acquire and manage supply inventory• Streamlined safety procedures - Discharge Follow-Up Committee• Trained staff on the usage of new computer programs and protocols• Led a team of 4 medical support assistants to serve veterans and enable treatment teams• Standardized patient satisfaction surveys - Voice of the Veteran Committee• Enforced standards and regulations - Preventative Ethics Committee• Compiled patient biographical information - Living History Program