John Paul Resuello Email & Phone Number

London, On, Ca

London, Ontario, Canada

As a Retail Sales Associate at The Home Depot Canada, I leverage my passion for customer service and product knowledge to create exceptional shopping experiences in a high-volume, fast-paced environment.• Customer Service Excellence: Proudly recognized as a 5-time Homer Award recipient for delivering top-tier customer service and demonstrating a strong team spirit. My dedication to understanding and addressing customer needs has consistently driven sales and fostered… Show more As a Retail Sales Associate at The Home Depot Canada, I leverage my passion for customer service and product knowledge to create exceptional shopping experiences in a high-volume, fast-paced environment.• Customer Service Excellence: Proudly recognized as a 5-time Homer Award recipient for delivering top-tier customer service and demonstrating a strong team spirit. My dedication to understanding and addressing customer needs has consistently driven sales and fostered loyalty.• Product Knowledge Mastery: By actively engaging in ongoing product and vendor training, I ensure that I am equipped with the latest information to assist customers effectively. This knowledge enables me to confidently guide customers in making informed purchasing decisions across Electrical, Plumbing, and Garden Center departments.• Sales Impact: Through enthusiastic customer engagement, I have played a significant role in driving sales, particularly in high-demand areas. My ability to quickly understand customer needs and offer tailored solutions has contributed to overall store performance.• Operational Efficiency: I maintain a well-organized and clean work area, ensuring that inventory is adequately stocked and readily available. This attention to detail supports smooth store operations and enhances the customer shopping experience. Show less

Taguig, National Capital Region, Philippines

In this critical role, I was instrumental in maintaining a 98% service availability for one of the Philippines' leading financial services and digital wallet applications. I and my teammates, ensured seamless operations that supported millions of transactions daily by overseeing 24/7 monitoring of the PayMaya Consumer application through DYNATRACE, AWS CloudWatch, and Splunk. • Led Automation Initiatives: Spearheaded the Automation Team, streamlining day-to-day tasks and… Show more In this critical role, I was instrumental in maintaining a 98% service availability for one of the Philippines' leading financial services and digital wallet applications. I and my teammates, ensured seamless operations that supported millions of transactions daily by overseeing 24/7 monitoring of the PayMaya Consumer application through DYNATRACE, AWS CloudWatch, and Splunk. • Led Automation Initiatives: Spearheaded the Automation Team, streamlining day-to-day tasks and incident-handling procedures. My efforts reduced manual intervention by 40%, improving response times and operational efficiency. • Enhanced Data Visibility: Maintained and optimized Splunk Dashboards, alongside BASH and Python scripts, which empowered Level 1 support teams with real-time insights, reducing troubleshooting time by 30%. • Knowledge Sharing: Authored 10+ knowledge base articles in Confluence, enabling other engineers to perform tasks efficiently, and fostering a culture of continuous learning and self-sufficiency. Show less

Taguig, National Capital Region, Philippines

At Infor, I played a pivotal role in ensuring the success of INFOR BIRST Analytics by conducting regular QA testing, including Smoke and Regression tests, which were crucial in delivering reliable and high-quality software to our clients. • Agile Methodology Mastery: Operated within an Agile environment using JIRA, where I managed and tracked software tickets, ensuring timely resolution and contributing to a 20% improvement in release cycle times. • Client-Focused… Show more At Infor, I played a pivotal role in ensuring the success of INFOR BIRST Analytics by conducting regular QA testing, including Smoke and Regression tests, which were crucial in delivering reliable and high-quality software to our clients. • Agile Methodology Mastery: Operated within an Agile environment using JIRA, where I managed and tracked software tickets, ensuring timely resolution and contributing to a 20% improvement in release cycle times. • Client-Focused Documentation: Created and maintained comprehensive technical documentation, such as Content Lists and User Guides, which significantly reduced customer support inquiries by 15%. • Analytical Expertise: Managed Inventory Management Analytics dashboards, providing actionable insights that supported decision-making processes and drove product improvements. Show less

Taguig, National Capital Region, Philippines

In my role as a Software Test Engineer, I ensured the robustness and reliability of HR and Payroll software solutions through meticulous testing and analysis.• Quality Assurance Leadership: Conducted thorough regression testing, identifying critical issues and contributing to a 25% reduction in post-release defects. My insights were crucial in refining the software before deployment.• Process Optimization: Utilized Azure DevOps to track, prioritize, and organize defects… Show more In my role as a Software Test Engineer, I ensured the robustness and reliability of HR and Payroll software solutions through meticulous testing and analysis.• Quality Assurance Leadership: Conducted thorough regression testing, identifying critical issues and contributing to a 25% reduction in post-release defects. My insights were crucial in refining the software before deployment.• Process Optimization: Utilized Azure DevOps to track, prioritize, and organize defects, collaborating closely with the development team to implement timely corrections, which enhanced overall product stability.• Customer-Centric Focus: My work directly influenced customer satisfaction by ensuring that the software met the highest standards, leading to a 10% increase in positive user feedback. Show less

Makati, National Capital Region, Philippines

At Terasystem Inc., I was a key player in translating complex business requirements into functional and technical specifications that guided successful software development projects.• Client Relationship Building: Engaged with key business users to collect and analyze requirements, resulting in tailored solutions that met and exceeded client expectations. My contributions led to a 15% increase in client satisfaction scores.• Cross-Functional Collaboration: Worked closely with… Show more At Terasystem Inc., I was a key player in translating complex business requirements into functional and technical specifications that guided successful software development projects.• Client Relationship Building: Engaged with key business users to collect and analyze requirements, resulting in tailored solutions that met and exceeded client expectations. My contributions led to a 15% increase in client satisfaction scores.• Cross-Functional Collaboration: Worked closely with development and testing teams to design and deliver software that was not only functional but also scalable and user-friendly, directly contributing to the success of several high-profile projects.• Comprehensive Support: Provided end-to-end support during software delivery, User Acceptance Testing (UAT), and production deployment, ensuring smooth transitions and minimal disruptions, which led to a 20% reduction in deployment issues. Show less

• Assisted different stores of the JFC (Jollibee, Chowking, Greenwich, Red Ribbon) with their problems regarding Happyplus transactions.• Basic troubleshooting of Happyplus devices• Tested new devices for implementation of Happyplus terminals in delivery• Monitored the status of the Happy plus devices of different JFC stores nationwide

Postgraduate Certificate, Information Security Management

Postgraduate Certificate, Network And Security Architecture

• Analyze and troubleshoot different network protocol communications (IP, DNS, DHCP, etc) • Configuration and managing network routers.

Bachelor’S Degree, Computer Engineering

Activities and Societies: Association of Concerned Computer Engineering Students for Service, Computer Engineering Volleyball Team I am.