– Senior Leader accountable for the delivery of WPP ‘s global Creative Agency server migration to Microsoft Azure (Cloud Acceleration Program). – Led a multidisciplinary team of 25 Program\Project Managers and Architects, strategically driving the transformation and refresh programs for WPP’s network, server, and storage infrastructure across North and Latin America.– Acted as the primary client interface and relationship manager for WPP’s Americas infrastructure transformation, collaborating closely with senior leadership to ensure successful delivery of infrastructure transformation and refresh strategies. – Led client workgroups through meticulous scheduling, planning sessions, and periodic progress review meetings, fostering collaboration and ensuring project milestones were met within defined timelines.– Implemented continuous program and process improvements to enhance efficiency and delivery effectiveness.– Instrumental in the identification of client technology improvements that add business value to WPP’s operating companies. – Accountable for identifying inefficiencies or gaps in the solutioning and pricing of PWOs for client Requests for Service (RFS).– Offered mentorship and career guidance to direct reports, fostering their professional development and growth within the organization.– Responsible for program revenue forecasting and cost management.

– Oversaw all aspects of program/project delivery and contract commitments for the WPP Group account, ensuring alignment with client business objectives and contractual obligations.– Managed global operational targets, transformation activities, and base growth for the WPP infrastructure services outsourced account, driving continuous improvement initiatives to enhance service delivery efficiency and effectiveness.– Served as a senior account team member, providing strategic leadership and daily client relationship management for key WPP operating companies, including Grey Group, JWT, and GroupM.– Led North America’s service delivery management team comprising of 15 Service Delivery Managers located throughout the US and Canada.

– Orchestrated the consolidation of disparate regional technology infrastructures into a unified global solution, aligning with the organization's strategic objectives and ensuring seamless operations.– Oversaw the development and implementation of standardized global IT architectures and services, collaborating with a multidisciplinary team of 35 Architects and Engineers across global hubs in New York, London, Hong Kong, and Brazil.– Contributed as a key member of Grey Group’s IT executive committee, driving technology strategic direction, and fostering innovation to meet evolving business demands.– Managed strategic partnerships and contracts to deliver comprehensive infrastructure and service management solutions, optimizing operational efficiency and resource allocation.– Evaluated and integrated emerging technologies into Grey’s infrastructure, enhancing capabilities and supporting the company’s long-term vision for growth and innovation.– Oversaw a substantial global capital budget of $15M and an operating budget of $75M, ensuring prudent financial management aligned with business objectives.– Offered mentorship and career guidance to direct reports, fostering their professional development and growth within the organization.

– Directed the establishment and operation of WPP's most expansive globally shared IT services organization, leveraging a follow-the-sun methodology to ensure seamless service delivery across regions.– Held accountability for overseeing the delivery of services and daily operations of network, directory, email, server, and storage infrastructures supporting over 60,000 users across North America, Europe Middle East Africa, Asia Pacific, and Latin America.– Led a multinational team of 25 Global Architects and Engineers, entrusted with end-to-end responsibilities encompassing architecture design, implementation, operations, and project management initiatives.– Played a pivotal role in the deployment of 3 Global Network Operations Centers strategically positioned in New York, London, and Hong Kong, facilitating 24x7x365 monitoring and incident management capabilities.

– Integral member of a core team entrusted with formulating and strategizing a comprehensive migration plan for a global user base of 20,000 individuals transitioning to Windows 2000 and Exchange 2000.– Accountable for devising the architectural blueprint and execution strategy for deploying a global Microsoft Active Directory Services infrastructure, ensuring seamless integration and functionality across organizational boundaries. – Led the design and implementation of the global messaging infrastructure pivotal to the success of the Exchange 2000 project initiative at Young & Rubicam.– Authored comprehensive technical documentation and diagrams essential for the successful rollout of the Windows 2000/Exchange 2000 Project, providing clear guidelines and reference materials for implementation teams.– Conducted server installations, configurations, and on-site implementations at scheduled migrated sites, utilizing high-end server configurations featuring the Windows 2000 Advanced Server OS.– Installed and configured advanced Windows components and technologies, including but not limited to Active Directory Services, DNS, DHCP, and WINS, to ensure optimal performance and functionality.

– Provided strategic guidance to Fortune 500 clientele on the technological and procedural requisites essential for realizing their envisioned technology objectives. Advised on all facets of technical and operational intricacies inherent to client projects or programs. Translated design deliverables into actionable project plans and "Statements of Work."– Directed a proficient team comprising of 10 Senior Engineers and supervised the performance of 200 Service Technicians dispersed across the United States, ensuring successful delivery of project milestones and deliverables.– Monitored and reported financial metrics within the practice, identifying avenues for potential growth. – Spearheaded the implementation of standardized tools and processes to streamline operations and enhance efficiency. Ensured adherence to contractual obligations and service level agreements through effective time management and prompt problem escalation.– Undertook the role of Project Manager for critical projects requiring extensive integration expertise and adept team leadership, ensuring successful project outcomes and client satisfaction.– Cultivated robust relationships at the local level with vendors, temporary staff providers, and subcontractors, augmenting service delivery capabilities and ensuring seamless project execution.– Managed the operational facets of the branch service operation, ensuring the consistent delivery of standard baseline service offerings and delivery capabilities.– Collaborated with the sales force to delineate work effort and scope of proposals encompassing service delivery requirements. Provided training to sales associates on key service offerings to enhance sales effectiveness.– Upheld a high level of client satisfaction through proactive and transparent communication with both internal staff and external clients.– Ensured adherence to established processes and business rules mandated by the MicroAge Services Organization.