John Prola Email & Phone Number

Annapolis, Md, Us

Rancho Cordova , California, Us

• Lead comprehensive IT operations for a highly regulated biomanufacturing company, aligning technology initiatives with business unit objectives and operational challenges.• Led a cross-functional initiative to implement a new cybersecurity framework, resulting in 0 security incidents and enhanced compliance with industry regulations.• Optimized IT infrastructure, resulting in a 30% reduction in operational costs and a 25% increase in system uptime.• Coordinate the integration of IT and Operational Technologies, developing and maintaining a robust OT network architecture to enhance operational efficiency and increase security.• Oversee the delivery, maintenance, and support of cloud-based and on-premises network and server infrastructure, managing a multi-million-dollar budget effectively.• Develop and present key performance indicators (KPIs) for IT infrastructure, networking, and security operations, providing insights to key steakholders for strategic decision-making.• Managed CAPEX and OPEX budget including all hardware, software, and infrastructure expenses to deliver a seamless and dynamic organizational structure.• Developed and maintained a comprehensive resource plan for IT while co-developing the resource plan for the Automation department. Ensured continuous improvement and alignment with company growth during its startup phase.• Manage end-user device inventory, software licensing, and supporting utilities, driving improvements in efficiency and cost-effectiveness.• Identify emerging IT challenges, propose innovative solutions, and oversee their implementation while minimizing operational disruptions.

Netgrid provides technology and digitization leadership and management, focusing on delivering strategic business technology solutions. Our core competencies include AI systems integration, network design, consulting, wireless solutions, and structured cabling. We specialize in guiding organizations through the implementation of AI, ensuring secure policies, and helping with the selection of the right tools to meet business objectives.• Network Design and Consulting: Overseeing the design and deployment of secure, scalable network infrastructure tailored to meet the unique needs of government and commercial clients.• Wireless Solutions and Structured Cabling: Managing the installation and optimization of wireless networks and structured cabling systems to support seamless connectivity and communication across enterprise environments.• IT & Automation Leadership Consulting: Specializing in the application of technology systems to enhance business processes, policy development, and compliance, with a focus on delivering real-world value in industries such as biotech and pharmaceuticals.• Roadmap Development and IT Consulting: driving strategic initiatives that enhance organizational efficiency, security, and innovation.• AI Systems Integration: Leading AI integration projects that help organizations implement advanced AI solutions securely, selecting the right tools and policies to drive business value and efficiency.

King Of Prussia, Pennsylvania, Us

Transitioned seamlessly from CBM, a Cell & Gene Therapy company, to SK Pharmteco following its acquisition. Contributed to the success of CBM's IT infrastructure and security initiatives before integrating into SK Pharmteco's dynamic team

Somerset, Nj, Us

• Led critical IT operations for a rapidly growing, highly regulated biomanufacturing company, managing a $1.2MM operational budget and reporting directly to the VP of IT• Designed and implemented a scalable IT/OT infrastructure that supported 1800% user growth over three years while maintaining GMP compliance and system performance.• Developed and executed a comprehensive IT roadmap, focusing on information security, regulatory compliance, risk mitigation, and change management.• Provided strategic leadership and direction for the procurement, development, deployment, and implementation of IT systems in multiple expansion sites including two 150,000 sq. ft. gene therapy contract manufacturing facilities.• Implemented ITIL & ITSM frameworks, aligning IT goals with business objectives, resulting in improved service delivery, reduced operational costs, and a stabilized IT environment.• Managed all aspects of IT integration following a $1.2B acquisition by Catalent, unifying systems from helpdesk to infrastructure and security while maintaining operations.• Led large-scale projects including Windows, Hyper-V, SAN, VoIP, SharePoint, O365, monitoring, and backup implementations, enhancing information security, internal knowledge sharing, and staff productivity.• Improved network security by redesigning IDS/IPS, firewall, VLANs, and wireless infrastructure, strengthening security posture, performance, and capacity.• Designed and implemented a Global qualified Manufacturing Network project, ensuring high availability, security, and data integrity for validated systems.Page 3• Maintained business continuity during the COVID-19 pandemic by implementing strategic infrastructure and security upgrades, enabling remote work capabilities, and supporting the manufacturing of 3 of the top 5 COVID vaccines

• Managed end-to-end design, configuration, and deployment of new and existing networks, utilizing routers, switches, firewalls, Windows Servers, Exchange, wireless, web filtering, backups, and anti-virus solutions.• Implemented remote management and monitoring software for 15+ customers, enabling comprehensive remote MSP services and enhancing service delivery capabilities.• Conducted network, hardware, and software performance analysis to identify and resolve complex issues, remove security threats, and optimize device performance.• Performed data recovery operations on failing hard drives and facilitated secure data migration, safeguarding vital information assets.

Baltimore, Md, Us

• Managed Network Solutions: Delivered comprehensive network management solutions for diverse client portfolios, enhancing operational efficiency and achieving a 30% increase in client satisfaction through proactive monitoring and maintenance.• Cybersecurity Implementation: Developed and implemented robust cybersecurity measures across client networks, ensuring compliance with industry standards such as GDPR and HIPAA, resulting in zero data breaches during tenure.• Incident Management & Resolution: Spearheaded incident response efforts, utilizing advanced troubleshooting techniques to resolve complex network issues swiftly, reducing average ticket resolution time by 25% and improving service level agreement (SLA) adherence.• Client Training & Support: Provided tailored training and support to clients, equipping them with best practices in network usage and security protocols, leading to improved compliance and a more secure client environment.

Falls Church, Virginia, Us

Provided technical support for a user base of 10,000+, including installation, configuration, upgrade, and support services for networks, hardware, and software.• Efficiently diagnosed issues, conducted root cause analysis, and resolved complex technical problems via phone and remote desktop connection.• Created comprehensive issue reports and documentation for common resolution techniques, enhancing the knowledge base and improving overall support efficiency.

Bethesda, Maryland, Us

• Managed wireless network infrastructure for a 130-room property, supporting up to 400 concurrent users with high reliability and performance.• Led helpdesk operations, overseeing queue management and technical troubleshooting with a team of 10 technicians, achieving resolution times of 80% of calls within 2 minutes, 90% within 5 minutes, and 98% within 10 minutes.• Conducted vendor analysis, bid assessments, and contract negotiations, managing $800k in hardware, software, and wireless contracts.• Served as technical liaison for a $10MM property renovation, designing and implementing new network infrastructure, including a full-scale wireless upgrade and front desk hardware procurement.

Bachelor Of Science - Bs, Computer Networks And Security With A Minor In Cybersecurity

Associate'S Degree, Business Management