Jim Seaton Email & Phone Number

Lake Zurich Illinois

Ensure timely and accurate evaluation and processing of customer complaints and make sure Fresenius Kabi complies with all regulatory regulations. Collaborate with Quality Engineers on trends and complaint activities as needed. Perform trend reporting, identify and escalate results to applicable Quality Engineer or applicable business unit. Complete accurate and timely closure ensuring all documentation is captured prior to closure. Create complaint conclusion.

Muskego Wisconsin

Co-Owner and Proprietor – Since 1998 my wife and I have raised the top Australian Terriers in the United States and Europe. We show, train, breed, and sell show, competition and pet quality Australian Terriers to the discerning pet owner. Visit us at - www.temora.net

2875 S 171St St New Berlin Wi 53151

Responsible for coordinating the delivery of products and services for both the Madison and New Berlin warehouses to assigned hospice locations for Southeast & Central Wisconsin. Other responsibilities include Inventory control, equipment maintenance, on call scheduling, deliveries and pick ups.

Greater Milwaukee Area

Operate and troubleshoots Ink Jet Printers. Requirements include reading and understanding job tickets and prep machine for make ready operations. Perform quality control audits to ensure book standards are maintained. Monitor quality of direct mail and barcode coming off the press. Work with a crew of 4-7 people assisting operator with press set up as needed while maintaining a clean and safe work area. Skill Summary; Direct Mail, Print Production, 6S, Lean and Six Sigma Fundamentals, Troubleshooting, Quality Control, Teamwork. Manufacturing, Production Management.

Greater Milwaukee Area

CUSTOMER INFORMATION MANAGER (2011-2015)I managed a team that ran all operations associated with CIMS division. This included support of MDM initiative, installation of database processes, and data governance processes. • I managed the execution, monitoring, reporting, and alerts of 50 weekly and monthly file monitoring reports. • I ensured governance processes ran smoothly, including all scheduled address hygiene processes.• I developed an EVERGREEN process to re-standardize records posting bad address codes which corrected 350K+ records that posted bad address the database. • I recommended external vendors services and built the interface that corrected 2.7M records on the database. • Project Leader converting all customer entry touch points from Trillium 7.0 to Trillium V13.• Coordinated activities of the JCP team and Trillium reps to upgrade project, load test files, revise business rules, and wrote new service level agreements. • I was the company liaison for outside vendors, recommending services to enhance operations.• Worked with IT to develop fraud detection methodology within Trillium.• Supervised a team that created the Data Steward audit trails and reports to track results.• Supported ad-hoc projects such as Facebook Custom Audience and Email Acquisition loads, Retail Trade Acquisition feeds, data formatting and file transfer.• Resolved complicated customer service issues beyond the scope of the CSR's.• Supervised 5 associates, conducted annual appraisals and set SMART goals. • I posted job openings, interviewed and hired candidates.• 5S captain/volunteer on the Green Team.Skill Summary:Project Management, Business Strategy Support, Information Management, CRM, Communication, Client/Vendor Relationships, Acceptance Testing, Excel, Word, POWERPOINT, Outlook, SQL, Process Development/Improvement, Troubleshooting, Problem Solving, Technical Documentation,Planning/Reporting, Team Leadership, Data Governance and Supervision.

Greater Milwaukee Area

SENIOR POSTAL PRODUCTION SPECIALISTI was promoted to Senior Postal Production Analyst; My responsibilities expanded to include supervising the management team. At the time the company decided to outsource the entire direct mail operation. My area coordined a smooth transition to an outside service bureau. I collaborated with procurement to identify qualified vendors. I coordinated the screening, testing, and the bid process. Our group made the final accepted recommendation within the established timeline. Additionally we accomplished the following:• Established J.C. Penney as the 1st Cataloger to use IMB barcode on live campaigns.• I served on USPS MTAC committee to review guidelines for Move Compliance.• I served on USPS MTAC committee to review IMB requirements.• My team insured that Bulk Mail Discounts were maximized on all mailings.• I insured that USPS CASS cycle compliance on all mailings.• We Worked with IT to test and install NCOA weekly processing of entire database. • I installed VERIMOVE Access, which captured NCOA moves greater than 18 months. • Coordinated timely delivery of mail materials between the service bureau and bindery. • We approved and signed off on the final product for all mail campaigns.• I was the project leader to ascertain phone number dispositions on our database. • I supervised a team of 6, conducted annual appraisals and set SMART goals.• I posted job openings, interviewed and hired candidates.Qualifications and Skills:Bulk Mail Processing, Business Strategy, Service Requirements, Coding & Programming, Client/Vendor Relationships, Information Management, Communication, Acceptance Testing, Incident Response & Recovery, Process Development, Quality Controls, Excel, Word, POWERPOINT, Outlook Express, System Configurations, Troubleshooting, Technical Documentation, Budgeting, Planning/Reporting, Innovation, and Supervision

Greater Milwaukee Area

POSTAL PRODUCTION SPECIALIST, (2000-2006)Mail and Marketing team was responsible for the mail qualification processing of all customer selections that targeted specific specialty and big book catalog promotions. I managed the team that was charged with incorporating these mail & marketing requirements including List processing, De-duping, CASS, Mail Stream and Inkjet. My team ensured all campaigns were USPS compliant and were delivered on time.• I led a team that captured savings of $1M+ in outsourced overhead annually, by taking over CASS process of standard mail letters campaigns.• My team managed the List Processing of 916 million pieces of retail mail annually.• My team managed the mail-stream process for over 300 million Catalogs. • I led efforts with our transportation team to streamline package service routing. • I programmed all the support programs and created quality control reports. • My team was recognized for 100% on time delivery of mail campaigns. • We maximized postal discounts by taking advantage of bulk mail regulations. • I collaborated with the USPS on rule changes for package service mail container creation. • I was the primary liaison with the mail bindery regarding catalog mailings & postal issues.• My annual budget was consistently 5%-10% under projection. • I supervised 9 detail assistants, conducted annual appraisals and set SMART goals.• I posted job openings, interviewed and hired candidates.• I served as United Way representative for the department. Qualifications and Skills:Bulk Mail Processing, Business Strategy, Service Requirements, Information Management, Client/Vendor Relationships, Coding & Programming, Communication (written & oral), Acceptance Testing, Incident Response & Recovery, Process Development, Quality Controls, Excel, Access, POWERPOINT, Mainframe, System Configurations, Troubleshooting, 24 Hour Tech Support, Technical Documentation, Budgeting, Planning/Reporting, Innovation and Supervision

Bachelor Of Business Administration (Bba), Business Administration And Management

Activities and Societies: Tau Epsilon Phi Fraternity - President, Treasurer, House Manager Inter-Fraternity Council

Associate'S Degree, Computer Science, 96%

Certificate C Programming

Computer Science, 4.0

VISUAL BASIC MS Access I MS Access II MS Access III POWERPOINT FOXBASE

High School Diploma, College Prep