 Working as Cloud Transition and Transformation Consultant . Assisting customers to migrate from On-prem environment to cloud platforms afterunderstanding their requirements and budgets. Work closely with customers to conduct Cloud Assessment, Cloud Suitability and CloudFeasibility studies and establish Digital Strategy and Architecture Roadmap to facilitatemigration to Azure, VMware Horizon and Citrix Cloud Platform. As a part of Transition team, involved in transitioning of new customers from othervendors to HCL. Taking knowledge transition from the incumbent vendor. Creation of process documents, Runbooks, SOP’s based on knowledge gathered. Working closely with the Delivery team for successful transition by assisting them in hiringand training of resources for the new projects. Assisting the Project team in meeting project timelines by coordinating with differentteams and successful handover of the project. Work with the Sales team to prepare the solutions based on customer’s requirements bydoing cost analysis of different cloud offerings. Designing architectural diagrams for migration from On-prem to public cloud offeringsthereby achieving Hybrid cloud environment for the customer Engage with customers and understand their business drivers, design reliable and costeffectivecloud native architectures.

Worked as Tech Lead in Operations Delivery team supporting Citrix and VMwareinfrastructure for Banking customer. Handled a team of 15 technical specialists taking care of the client’s infrastructure andensuring smooth delivery of operations. Responsible for maintaining the agreed SLAs with minimum downtime for the client’sinfrastructure. Prepare process documents, SOPs for the team for smooth operations. Regular interaction with the customer for enhancement and upgradation of theirexisting infrastructure. Regular analysis of the existing processes and doing enhancements as per therequirements of the customer. Performing incident management, change management and problem management asper the agreed SLA’s and ensuring to achieve the same. Taking part in Tech bridges, escalations etc and doing RCA for the recurring issues. Interacting with the product vendors for improvements and ensuring the infrastructureis regularly updated with latest releases. Working on Automation tools to ensure regular tasks are performed with minimumhuman intervention.

 Supporting the VDI infrastructure which includes about 800 users using Virtualmachines which are hosted in this environment. Provisioning virtual machines to internal and external users (including vendors) Creation, modification and troubleshooting issues related to Virtual Machines. Updation of Citrix environment to the latest releases. Creation of SOP’s and process documents.

 Managing Citrix XenApp 5.0, XenApp 6.0, XenApp 6.5. Involved in Installation andupgrading the various applications on Citrix Servers and publishing the Applications onCitrix farm Configuration of Citrix XenApp farm. Installing/Configuring/Troubleshooting Data store/Data Collector. Configuration of Citrix and AD Policies Generating reports through Report Center and configuring Configuration loggingDatabase. Citrix Print management