Jatinder Pal Singh Email & Phone Number

New Delhi, Dl, In

Delhi, India

Ñoida

 Working as Cloud Transition and Transformation Consultant . Assisting customers to migrate from On-prem environment to cloud platforms afterunderstanding their requirements and budgets. Work closely with customers to conduct Cloud Assessment, Cloud Suitability and CloudFeasibility studies and establish Digital Strategy and Architecture Roadmap to facilitatemigration to Azure, VMware Horizon and Citrix Cloud Platform. As a part of Transition team, involved in transitioning of new customers from othervendors to HCL. Taking knowledge transition from the incumbent vendor. Creation of process documents, Runbooks, SOP’s based on knowledge gathered. Working closely with the Delivery team for successful transition by assisting them in hiringand training of resources for the new projects. Assisting the Project team in meeting project timelines by coordinating with differentteams and successful handover of the project. Work with the Sales team to prepare the solutions based on customer’s requirements bydoing cost analysis of different cloud offerings. Designing architectural diagrams for migration from On-prem to public cloud offeringsthereby achieving Hybrid cloud environment for the customer Engage with customers and understand their business drivers, design reliable and costeffectivecloud native architectures.

Noida Area, India

Worked as Tech Lead in Operations Delivery team supporting Citrix and VMwareinfrastructure for Banking customer. Handled a team of 15 technical specialists taking care of the client’s infrastructure andensuring smooth delivery of operations. Responsible for maintaining the agreed SLAs with minimum downtime for the client’sinfrastructure. Prepare process documents, SOPs for the team for smooth operations. Regular interaction with the customer for enhancement and upgradation of theirexisting infrastructure. Regular analysis of the existing processes and doing enhancements as per therequirements of the customer. Performing incident management, change management and problem management asper the agreed SLA’s and ensuring to achieve the same. Taking part in Tech bridges, escalations etc and doing RCA for the recurring issues. Interacting with the product vendors for improvements and ensuring the infrastructureis regularly updated with latest releases. Working on Automation tools to ensure regular tasks are performed with minimumhuman intervention.

Bengaluru, Karnataka, India

 Supporting the VDI infrastructure which includes about 800 users using Virtualmachines which are hosted in this environment. Provisioning virtual machines to internal and external users (including vendors) Creation, modification and troubleshooting issues related to Virtual Machines. Updation of Citrix environment to the latest releases. Creation of SOP’s and process documents.

Noida Area, India

 Managing Citrix XenApp 5.0, XenApp 6.0, XenApp 6.5. Involved in Installation andupgrading the various applications on Citrix Servers and publishing the Applications onCitrix farm Configuration of Citrix XenApp farm. Installing/Configuring/Troubleshooting Data store/Data Collector. Configuration of Citrix and AD Policies Generating reports through Report Center and configuring Configuration loggingDatabase. Citrix Print management

Post Graduate Diploma In Business Administration, Business/Commerce, General

Bachelor Of Commerce - Bcom, Commerce