Jean-Pierre Sleiman Email & Phone Number

Berlin, DE

Berlin, Germany

• Manages Product teams focusing on AI Products and Intelligent Processes & Automations
• Launched the companywide Generative AI gateway and supported first use cases

Berlin, Germany

• Managed 4 teams (20-25 people) in charge of Artificial Intelligence and Automation, Data & Insights, Digital Platform and Delivery Management across all Operations
• Led the definition of the companywide AI strategy

Berlin, Germany

• Managed 3 teams (20 people) in charge of Artificial Intelligence, Data & Analytics and Digital Solutions for Customer Operations and Anti Financial Crime Operations
• Built the AFC Operations reporting structure
• Took ownership of the strategic planning and budgeting process for Customer Operations department
• Built the Salesforce Operations capability

Berlin, Germany

• Managed a team of 7 chatbot specialists
• Increased the customer service chatbot resolution rate by >40%
• Supported scoping and implementation of customer-focused machine learning and AI projects
• Co-created a new Global Customer Insights report

Paris Area, France

• Launched a task force to define the Group’s target operating model for AI
• As a Product Manager, delivered AI and Data projects (pricing & recommendation engines, NLP & customer insights), within several entities of the Group
• Presented the Group's AI vision and achievements at VivaTech 2019

Paris Area, France

• As a Product Manager, managed multidisciplinary agile teams to design and deliver AI & Data solutions (consumer insights and recommendation engines), for a world leader in food services

Région De Paris, France

• Defined the group AI & Data strategy (including use case roadmaps and operating model for demand management and delivery processes), for a world leader in quality of life services
• Co-led the definition of the digital and data requirements for the customer relationship and service strategy of a world leader of the luxury industry

Paris Area, France - Dubai, UAE

• Organized co-design workshops to define the target vision for the digital customer relationship model of a leading European corporate and investment bank
• Conducted the economic impacts analysis and supported the analytics stream to reshape the aftersales service model of a leading international consumer finance institution
• Led the project management stream and co-created the economic model of the Nationwide Mobile Wallet for the UAE Banks Federation

Paris Area, France

• Co-designed the content of the "Data Science Consulting" course
• Animated sessions on ideation, business case and project management

Région De Paris, France

• Conducted studies on the psychology of video game players and on sensor, med-tech & health IT start-ups
• Set up a creativity management approach in the Paris Studios, to identify, develop and promote employee-driven innovation

Région De Paris, France

• Co-led the design and pilote phases of an analytics-driven dynamic pricing engine, for a leading international hotel group
• Performed a due diligence of a French environmental firm.
• Carried out the assessment of the positive impacts of services to individuals in France, as part of a study relayed by the national press

Master'S Degree, Industrial Engineering

• Major in Industrial Engineering • Innovation & Design courses in partnership with Stanford d.school • Management & Strategy courses at.

Master'S Degree, Innovation Management

• Major in Corporate Strategy with a focus on innovation • Graduated with Honors

Certification, Ai Professional Program

XCS221 - AI Principles and Techniques

Certification, Executive Finance Programme

• Valuation, capital raising, IPOs and M&As • Corporate governance, ESG factors