James Stuart Email & Phone Number

O'Fallon, Mo, Us

St Louis, Missouri, United States

Efficiently plan and coordinate shipments for outbound and return customer deliveries, ensuring adherence to service level agreements and budget constraints.Strategically combine customer deliveries and stock transfers to optimize cost and minimize empty miles paid.Award business to carriers based on brand-specific routing guides, prioritizing factors like safety, customer satisfaction, and compliance.Responsively address customer feedback, resolving issues and engaging relevant parties as needed.Monitor and understand the total delivery cost for assigned brands, making decisions with a cost-conscious approach.Proactively identify and recommend process improvements aligned with organizational goals.Facilitate or lead training sessions on transportation processes and brand-specific expectations for carriers and third-party partners.Ensure comprehensive documentation by obtaining proof of delivery for all shipments and promptly addressing any short or damaged deliveries.

St Louis, Missouri, United States

Manage complex customers concerns, including, but not limited to, technical, billing, order, and product questions.Oversee and motivate team of 12 operations transaction specialists (OTS).Conduct weekly team meetings to encourage staff to share ideas, give feedback, request training and help identify areas where processes can be improved.Manage projects given by upper management and completing these projects in an urgent manner.Develop an ever-growing knowledge using SAP/Salesforce.

St Louis, Missouri, United States

Created new orders from structured input phone, email, SAP & Salesforce.Executed and monitored transactions to enable delivery of product and billing; monitor backorders.Executed transactional reconciliation for dealer-to-dealer / customer-to-customer stock transfer.Initiated country stock transfers and trigger local deliveries.Maximized effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Relations Management Software (Salesforce).Provided transactional support with account reconciliation.

O'Fallon, Missouri, United States

Management of assigned customer accounts by processing of RFQs, order entry, responding to customer requests for stock status, pricing, follow-up and reschedules.Responsible for achieving monthly/quarterly/annual sales goals and margin/review goals.Provided a high level of service to delight customers and grow existing accounts.Proactively developed new accounts through capitalization on sales opportunities.Collaborated the Program Manager/Program Coordinator in developing and implementing strategic initiatives.Reviewed reports on a daily basis to ensure stock is readily available to meet customer demand as required.Worked closely with the Purchasing and Operations functions to establish commitment dates and manage the flow of information to the customer.Reduced past due orders and takes a proactive approach to preventing orders from becomingdelinquent.Facilitated training for new processes and new hires.

St. Charles County, Missouri

Managed classes of 15 - 30 students.Followed and taught lesson plans assigned, by permanent teacher for students in grades Kindergarten through the 12th grade.Guided students through planned activities and tend to their physical needs.Maintained effective classroom management strategies and applied advanced teaching capabilities in all subject areas.Determined appropriate consequences for inappropriate student behavior and wrote a report for teacher about the classroom's events.

St. Charles, Missouri

Managed classes of 15 - 30 students.Followed and taught lesson plans assigned by permanent teacher for students in grades Kindergarten through the 12th grade.Guided students through planned activities and tended to their needs.Maintained effective classroom management strategies and applied advanced teaching capabilities in all subject areas.Determined appropriate consequences for inappropriate student behavior and wrote a report for teacher about the classroom's events.

Greater St. Louis Area

Provided clients with answers to questions with regards to their brokerage accounts.Gained and distributed knowledge regarding types of accounts they opened or wish to open.Provided guidance for client on how to navigate through their account online.Led special projects as well as mentored new hires to help them succeed in the company.

Maintained financial and other records stored electronically and manually, verified statistical reports for accuracy and completeness, and compiled information.Handled and adjusted customer complaints. Used customer fulfillment processes and tools to ensure timely and accurate translation of customer transactions, including pricing products. Identified training needs so team can increase productivity and quality for better performance.Directed General Clerks I and II as needed, helping them process complex transactions.Adhered to service compliance requirements.

Provided customer support through phone calls, emails, and over-the-counterMade rental reservations for customers based on their needs, whether that be retail or insurance rentals.Met with existing accounts and made sure we are maximizing business as well as providing a great customer service experience for their customers.Utilized marketing skills in meeting with businesses in need of rental services as well as dropping off flyers in residential areas to locate new customers.Handled customer issues regarding poor experiences with the rental. Turned that dissatisfied customer into a happy, returning customer.

Maryland Heights, Mo

Provided customer support through phone calls, emails, online order entry, and chat lines.Placed customer orders through a customized online order-entry system or helped customers complete their orders online if they were having difficulties.Handled customer issues regarding damaged merchandise or wrong items shipped. Turned angry customers into satisfied customers.Improved sales quotas every year by 8%, largely by suggestive selling and repeat orders from satisfied customers.Helped customers with product issues or merchandise decisions. Maintained a vast amount of product knowledge, both old and new, to help customers select the best merchandise for their particular needs. Explained product features, price and durability. Imparted information about product warranties.Multi-tasked responsibilities in my department as well as other departments to help management where needed. Checked stock for merchandise, corresponded with other stores to track down inventory, helped customers with customized orders.Trained ten new employees how to use the online order entry system on our website and how it integrated with the Amazon.com market orders, as well as how to use our intranet to communicate effectively with other stores.Conducted a quarterly analysis of competitors in the marketplace and complied data on Excel spreadsheets to show trends to upper management.

O'Fallon, Mo

Developed a regular customer base and catered to their needs. Upheld a positive, friendly attitude with clientele.Helped customers understand our full suite of products so they made wise personal choices.Assisted in the training four new employees on how to become a Starbucks barista.Maintained a spotless work environment so our facility was an inviting place to visit.

Saint Peters, Mo

Provided recommendations for the needs of the customer.Prepared new stock, making them rental.Performed inventory to ensure the records are accurate.Making phone call to collect overdue costs and the product itself.Cleaned the store inside and out to improve curb appeal.

O'Fallon, Mo

Ran Day-To-Day operations at multiple branches.Performed human resources duties such as filing employment documentation, processing the hiring and termination of employees, providing benefits information to employees, and compensation.Was Responsible for the training of employees hired.Marketed out within the community to build our clientele.Made sure customers were happy with the service provided and checked up a couple days after service to maintain great rapport.Met with larger companies to sell our services in order to increase the book of business.

Masters, Business Administration And Management

Bachelor’S Degree, Business Administration And Management, General

Associate’S Degree, General Studies