Jonathon Townley Email & Phone Number

New York, United States

Brooklyn, New York, Us

Hybrid Outpost began as a "creative container" for my ideas, inspired by innovative companies like Studio Neat, All Turtles, Peak Design, and Panic. This venture is rooted in my passion for user-centered design and the belief that great products start with empathy and curiosity. What we do here is still evolving.• Founded Hybrid Outpost LLC, a consulting business designed as a creative incubator and operational framework for innovative projects, with a focus on accessibility, usability, and product design.• Established an innovation framework that encourages creative thinking and the generation of new ideas, providing clients with a structured yet flexible process to explore, develop, and implement solutions that truly resonate with users.• Consulted on diverse technology integration projects, offering strategic guidance on product development, digital accessibility, and user experience.• Handled all the nitty-gritty details of setting up banking and legal structures, embracing the less glamorous side of entrepreneurship to ensure I could steer my own ship with full control.

San Francisco, California, Us

• Drove the transition to agile methodologies, improving the consumer support journey and UX/UI design, achieving a ~15% boost in project delivery speed.• Overhauled the digital onboarding experience, reducing the ramp-up time by streamlining user experience and information architecture processes.• Developed and implemented a product strategy centered on predictive analytics and personalized solutions, enhancing market position and user satisfaction.• Led the integration of robotic and VR/XR technologies to enhance virtual collaboration and productivity, setting benchmarks in remote work engagement.

New York, New York, Us

• Led initiatives to enhance digital accessibility, achieving compliance with industry standards and garnering a 100 ranking from Disability:IN• Oversaw the strategic planning and execution of product development projects, focusing on inclusive design principles, which notably improved the accessibility and usability of our digital platforms.

New York, New York, Us

• Pioneered a modern, firm-wide blogging and social platform, speeding targeted content delivery.• Leveraged headless CMS technologies, enhancing user satisfaction and driving significant cost savings of over $1.6M.• Analyzed CMS product data, employing a hands-on approach to a more sensible information architecture reflecting the firm’s ever-evolving organizational structure.• Spearheaded the modernization of applications firm-wide.• Championed the transition to the latest UITK versions, providing expert guidance and support to client teams, elevating our user experience.

New York, New York, Us

• Directed and delivered training for the Product Services team to facilitate rollout of mobile communications platform, reducing legacy technology by over 90% and saving +$6M.• Operationalized a Genius Bar/Experience Lab concept and produced dozens of user facing events including expos, investor days and client facing tech events.

Cupertino, California, Us

• Collaborated on a strategic initiative that transitioned product launch training to a virtual format, reaching thousands of employees, reducing training costs by ~30%, and diminishing the need for travel.• Led events and trainings for major product launches at Apple’s flagship location, enhancing customer engagement and upholding Apple’s brand standards.• Achieved and maintained a Net Promoter Score at Apple's Global Flagship on Fifth Avenue.

Culver City, Ca, Us

• Led and executed field and studio shoots for high-profile clients like SONY Pictures Entertainment, managing complex projects on time and within budgets up to $5MM.• Oversaw global animation and post-production teams, ensuring projects met deadlines and productivity goals in high-pressure environments.• Managed the daily affiliate feed process at Studio City, establishing a digital pipeline for shows like The Tony Danza Show and Live! with Regis and Kelly. • Developed engaging content and promotions for daily programming, demonstrating adaptability and proficiency in managing the technical aspects of live production.

Ba, Theatre Arts

Theater Study Abroad Program

Theatre, Tv And Film

Bachelor Of Arts, Theater Arts