Justin P. Email & Phone Number

Murrieta, California

Communicate efficiently with customers in order to provide accurate and timely answers.Reduce customer complaints by 20%.Produce customer service scores that consistently exceed the company’s standard.Lead in cross-training across multiple roles within the front-end department.Manage online order fulfillment for 15 orders per day, ensuring on-time delivery within 2 hours.Process weekly transactions of 110+ orders with 99.9% accuracy.Proactively process in-store order requests of 5 per day and successfully delivered products to customers ahead of schedule, improving customer satisfaction ratings by 10%.

Murrieta, California, United States

Collaborated with 5 teachers to support students in need of additional assistance, enabling improved academic performance for 20+ students.Facilitated problem-solving sessions with children in need of additional assistance, resulting in fewer disputes and a calmer environment. Provided personalized instruction for 30+ students per day, increasing their academic performance.

Efficiently operated the POS register system for up to 50 transactions daily, reducing average checkout time by 10%.Accurately maintained inventory records and price updates, leading to a 5% decrease of discrepancies.Maximized customer satisfaction by developing rapport with regulars, resulting in a 15% increase in sales.

Murrieta, California

Virtual Enterprise is a mock business class in which students create, manage, and write a business plan for a business that they create themselves. Everything is handled as real other than actual transactions and revenue. Created & maintained a website for Digital Textbook Company, resulting in a top 10 ranking at the National Website Design Competition in New York.

Bachelor Of Science - Bs, Information Technology

Graduated Magna Cum Laude

Associate Of Arts - Aa, Liberal Arts - Mathematics & Science