16 years in IT management (13 years in Polish banks - IT Dept.Director or IT Dept.Deputy Director): everyday management, launching new projects (BPM, office automation & workflow, internet and mobile phone banking, bank's financial system, antivirus policy, centralized customer database, COLD, archiving, ERP, ICT scurity), participation in steering committees for mentioned projects and others, launching and presiding of tender committees (mentioned systems plus MIS & data warehouse, risk management system, system for a mortgage bank, HR & payroll), IT software and hardware standardization, negotiating software and IT services contracts, building partnership with IT users and with external suppliers, IT budget planning, implementing matrix and project organization. 3 years in IT services selling and CIO consulting - IT organization, IT governance, IT/business alignment, business value of IT, IT strategy.Specialties: IT management, IT optimisation, IT governance, BPM, IT cost & value, IT strategy, IT in banking and insurance