Joshua Putnins Email & Phone Number

Melbourne, Victoria, Australia

– Delivering accurate finance and leasing related documents to customers with a high level of accuracy on a timely basis, while carrying out finance loan and lease settlements with the same degree of accuracy and efficiency– Working with the sales team to ensure a smooth and efficient settlement process for novated leasing– Generating and issuing settlement documents in relation to novated leases, assisting customers with queries in relation to these documents– Follow up with customers and employers on completion of settlement documentation to ensure settlements are processed in a timely manner– Liaising with dealers and after-market providers to ensure the vehicle is ready at settlement and ensure a smooth transition for the customer– Submitting documents to the financier for settlement of novated lease and liaising with the financier to process the settlement

– Coached & mentored employees, helping them to develop their skills & knowledge.– Upheld rigorous service delivery standards by performing quality checks and coordinating with teams to pinpoint and rectify areas for improvement.– Ensured colleagues' accurate interpretation and application of legislative guidelines by simplifying complex policy explanations.– Diagnosed & resolved CRM system issues that obstructed activity completion & hindered workflow transitions.– Swiftly acquired new competencies to meet evolving business needs, resulting in immediate provision of support to staff.– Achieved quality of over 95% against a KPI of 80% while meeting or exceeding other KPI requirements.

– Provided empathetic, professional, and culturally sensitive customer service to a diverserange of customers, managing high-volume inbound calls.– Complied with stringent procedures, policies, and legislation to ensure accurate and timely social security payments, translating complex assessment results into accessible terms.– Promoted and supported digital services by swiftly resolving technical issues, enhancing the customer's self-service experience.– Managed complaints with exceptional conflict resolution skills, consistently meeting KPIs and maintaining high customer satisfaction.– Continuously learned and adapted to Centrelink's evolving processes, services, and policies, ensuring improved customer experience.

– Assessed and determined social security benefit claims in accordance with agency policies, procedures, and legislation, consistently meeting KPIs.– Utilised high numerical proficiency and financial literacy to accurately determine assessment results and payment effects.– Maintained professional customer communication by conducting outbound calls to confirm or request information, upholding the agency's customer service standards.– Managed a high volume of cases efficiently and meticulously, demonstrating excellent time management skills, attention to detail, and compliance with Centrelink policies.– Accurately transcribed customer information into the CRM system, ensuring high data quality and strictly adhering to privacy and security standards.

Victoria, Australia

– Troubleshot hardware, software, and networking issues for clients– Provided IT consultation and recommendations for infrastructure improvements– Assisted with IT infrastructure maintenance, including server management and backup solutions– Replaced defective components and suggested upgrades for system performance– Performed routine computer clean-ups, backups, and safety checks– Developed customized IT solutions based on client needs– Trained new technicians to ensure consistent quality service

– Maintained BSV website using WildApricot (CMS), ensuring streamlined member management and event organization– Designed various media assets for the Society, including badges, flyers, and documentation for events– Created webforms for Society member surveys to streamline data collection– Provided IT support and consultation, resolving hardware, software, and networking issues– Collaborated with the Core Committee to ensure project alignment with Society's vision and goals

Victoria, Australia

– Managed IT helpdesk tickets related to the faculty intranet, providing timely support– Used Squiz Web Content Management tool for website management and content updates– Collaborated with staff to align intranet content with university guidelines– Maintained SQL-based questionnaires, improving data export processes– Created marketing materials for various platforms, adhering to the University's style guides– Contributed to the major overhaul of the University's website as a part of the Public Website Project team– Managed website transition smoothly during a major update

Information Technology, Certificate Iv

Information Technology, Certificate Iii

High School