Responsible for obtaining South Australia profitable results and sales increase by developing the team through motivation, counselling, skills development and product knowledge development.

Shaperbuddy software business developer for Australasia Market

The Brief: Working as Mobile Broadband (MBB) Product Manager for Vodafone Portugal consumer segment baseThe Outcome: Successful commercial launch 4G/LTE (1st operator), new MBB terminals such as dongles (3G & 4G), hotspots (3G & 4G) and tablets (iPad, Samsung Galaxy Tab, etc), strategic ATL & BTL campaigns (Christmas, Easter, Valentine’s day, Summer and Back to school), Mydesign and innovative pricing plans. Key Deliverables: launched 3G & 4G/LTE product and service portfolio, developed and launched main strategic campaigns, product portfolio and forecast management, implemented in-house online functionality “Mydesign”, Vodafone.pt for MBB online user experience improvement and contents update

The Brief: (1) Develop and manage internal actions that Increase customer satisfaction KPI’s from the existing customer base(2) Green field implementation of inbound marketing capability – CDT (Customer Decision Technology); generation of net new revenue stream from consumer and enterprise inbound customer contacts. Engaged to guarantee delivery, ready the business for commercial launch and secure year 1 benefits.The Outcome: (1) Vodafone customer day program implementation and strategic KPI’s monitoring platform improvement and management. This has given visibility of the critical customer satisfaction indicators to Top Management that empowered teams to focus in effective corrective actions.(2) New revenue stream successfully launched in Contact Centers and Retail Channels and year 1 incremental revenue through exceeded by 20%.Key Deliverables:(1) Vodafone Customer Day program launch for all Vodafone PT collaborators, corrective action plan for critical processes that affect customer satisfaction KPI’s(2) Benefit case development and delivery to exceed revenue targets by 20%, support and management of cross functional business team to deliver full commercial launch.

The Brief:Coordination of a multi-disciplinary Innovation project (consumer gas bottles), including workshops and brainstorming actions, field research actions in order to identify new ideas and business opportunities to invert consumption seasonality and increase sales .Analyze and follow up of multiple consumer insights reportsDefinition, coordination and control of sponsorship policy, in accordance with company vision and strategy The Outcome: Galp Energia innovative program implemented and as result 2 new products launched (cookspot, lightspot)

PEMEX employees Training center management

International Internship in Africa, work included logistic support (auditing, stock management – FIFO and pull system implementation) and marketing and sales activities.

Industrial Engineer leading Kaizen projects methodology that delivered costs reduction, quality improvement and increased production volume rates.Successfully launched new production lines and developed MCIP (cost reduction) projects

Events and promotions activities

The Brief: (1) Chosen to join the project to plan, rearrange and recover East Timor national schools network and project for the next 10 years, being part of the field team as also developing final report.(2) CLC Simulation project for the optimization of a gas forecourt and production layoutsThe Outcome:(1) “The Mapping of School Facilities in East-Timor” report delivered to World Bank(2) Production line detailed analysis through simulation software (Simul8)Key Deliverables: (1) Successfully delivered final report to World Bank(2) Proposed solution that increased by 8% production volume rate capacity