- Oriented and onboarded over 52 new employees to SFHOT through 6 weeks of training on outreach and case management.- Conducted outreach in the community, building trust and rapport with unhoused individuals and connecting them to essential resources such as shelters, food banks, and healthcare services.- Assisted and worked closely with Training Manager for in-service training and in-house training materials and was instrumental in helping deliver at least a 90% to 100% monthly training completion rate.

- Participated in educational webinars, conference calls, and online discussion groups to stay up-to-date with trends and best practices while sharing knowledge and expertise with colleagues and community members.- Actively engaged in learning and networking opportunities, enhancing professional development and contributing to the growth of the fellowship.

- Instituted advanced curriculum for HIV/AIDS, substance abuse & hepatitis prevention education, reaching over 1K individuals.- Engaged and recruited community members to participate in health education workshops and focus groups, resulting in increased community awareness and understanding of health-related issues. Utilized strong interpersonal and communication skills to effectively convey the importance of participation, resulting in high levels of attendance and engagement among diverse community groups.- Worked collaboratively with CBOs in San Francisco, San Mateo, Santa Clara, and Alameda counties to provide essential services to underserved populations, leveraging strong relationship-building and communication skills.

- Moderated and facilitated engaging online conversations and user-generated content on DowneLink, ensuring a safe and respectful environment for LGBTQ+ individuals and allies.- Collaborated with Viacom's marketing and creative teams to develop and implement content strategies that aligned with the brand's mission and values, resulting in increased engagement and audience growth.- Conducted regular quality assurance checks to identify and resolve technical issues and user concerns, delivering high-quality customer service and enhancing user experience on the platform.

- Developed and executed successful event and marketing strategies, resulting in increased revenue, customer satisfaction, and brand recognition for Club FūZ.- Recruited and managed a talented team of employees, DJs, and security personnel, providing ongoing training and mentorship to ensure a safe, welcoming, and entertaining nightlife experience for patrons.- Maintained strong relationships with vendors and community partners, emphasizing the ability to build and maintain positive relationships with stakeholders in the community, which is critical for the community to maintain trust, promote safety, and effectively serve the public.

- Demonstrated exceptional customer service skills, consistently achieving high customer satisfaction scores and building solid, lasting relationships with clients.- Utilized in-depth product knowledge and effective sales techniques to drive revenue growth, consistently exceeding sales targets and contributing to the team's success.- Maintained a clean, organized, and well-stocked sales floor, ensuring a positive shopping experience for customers and promoting a safe and efficient work environment.

- Provided excellent customer service to library patrons, responding to inquiries, assisting with research, and resolving issues when interacting with members of the public and other stakeholders.- Processed and managed interlibrary loan requests with great attention to detail, ensuring accuracy and compliance with policies and procedures, demonstrating experience with documentation and administrative tasks.

- Delivered exceptional customer service, providing prompt and friendly assistance to patrons, resolving concerns, and ensuring a positive experience, highlighting strong communication and customer service skills.- Processed cash and credit card transactions accurately and efficiently, balancing cash registers, maintaining accurate records, and adhering to established policies and procedures.- Worked collaboratively with colleagues to maintain a clean and organized store environment, contributing to a culture of teamwork, problem-solving, and continuous improvement.

- Supervised and trained a team of employees, fostering a positive work environment and promoting high-quality customer service, demonstrating strong leadership and communication skills- Managed store operations, including inventory control, cash management, and scheduling.- Resolved customer issues and inquiries in a professional and courteous manner, promoting customer satisfaction and retention.