Jaqueline Quintero Email & Phone Number

Alpharetta, Ga

L2 collaboration support on mail and mobility.Troubleshoot issues related with exchange email and mobilityWork cross-functional ways as service require (L1,L3,L4) to solve user’s issues.Identify new issues and look for their fixes, documenting themTrain new member as need itHigh level on customer service IT directed

Alpharetta, Ga

End User Support for BigEdge F5 VPN related issuesTroubleshoot and fix F5 VPN issues, look for solution for any new issues that comes up, document them.Teamwork in order to accomplish SLA'sTraining new members if service requireWork cross-functional ways as service require (escalation and dif. business levels)

Alpharetta, Ga

Leading GE VDI Support (L2) teamProvisioning and support on VDI EnvironmentAssign/Release/ Reset VMSupporting issues inside VM assigned (such as but not limited to Office issues, log in, access to internet, mapping drives/folder/printers, etc• Thin and Xen Apps• Management task such as: Weekly/Monthly Metrics review with Client• Create and review new documentation and re-search for fixes of new issues• Organize and Guide the team• Keep updating with new technology that service was implementing (such as super computer environments )

Aguascalientes Area, Mexico

L2 Collaboration Support (GE projects)Support Email/Mobility/Messaging issues Troubleshoot and fix issues related to email topics for exchange and Outlook client issuesTroubleshoot and fix issues related to BlackBerryTroubleshoot and fix issues related with IM Tool “SameTime”Train new members as need itLook for fixes for new issues affected, and document them.WebCast, control and update the webcast page, updating the links and videos and prepare the access when they live streaming.Telepresence technology support (VCS)

Aguascalientes Area, Mexico

Monitoring Applications for its Analysis of Performance and functionality.Analyze Performance and functionality of Apps and their HW.Weekly and Monthly meetings to apps ownersCreate Metrics for their reviewAdd application to be monitoring (SW and HW)

Aguascalientes Area, Mexico

Review and Identify the possible application Security Vulnerabilities.Security Assessments, Security Code Reviews, Research Security Vulnerabilities and Exploits, Reports of Results and Project documentation.