Identify suspicious activity and unusual patterns that could be fraud which includes AML issues and activities reported by other staff members.Collaborating ideas to feed/suggest new features and rules to IA and machine learnings. Observes customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and other similar risks.Reports identified fraudulent cases to the leadership teamRecommends anti-fraud processes for changing transaction patterns and trendsReviews chargeback and ACH Return received from partner bank and identifies product, customer service, and investigation misses. Prepares disputes/representments to be submitted to our partner bank.Contacts customer to understand reason for dispute and facilitates manual collection.Resolves queued transactions within the service level agreements to reduce potential customer dissatisfaction and revenue lossesContacts customers and banking institutions to verify legitimate transactions and payment information

Monitors real time queues and identifies high risk transactions within the business portfolioObserves customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risksReports identified fraudulent transactions to the leadership teamResolves queued transactions within the service level agreements to reduce potential customer dissatisfaction and revenue lossesRecommends anti-fraud processes for changing transaction patterns and trendsIdentify suspicious activity and unusual patterns that could result to fraud which includes AML issues and activities reported by other staff membersContacts customers and banking institutions to verify legitimate transactions and payment information

I was responsible for investigating and reversing credit card charges disputed by the account holder. Processes refunds to the merchant or cardholder; Tracks chargebacks and refers fraudulent activity to the appropriate department.Filing representment in behalf of our acquired Merchants in United States, Canada and UK.

Managing merchant accounts portfolio. Affiliating/Acquiring new Merchant and building relationships with our existing Merchants to gain more revenue.