Director / Program Management / Nmcc / Cybersecurity Portfolio Manager
Washington, Dc, Us
Office of the Chairman, Joint Chiefs of Staff (OCJCS) Joint Service Provider (JSP), Defense Information Systems Agency (DISA)Integrated Network Support Services Program Manager• Led tactical operations and provided strategic guidance to the Chairman and Directors of the Joint Chiefs of Staff (JS) on issues of Cybersecurity, Network Management, and Knowledge Engineering. • Ombudsman representing Joint Staff information technology equities and detailing requirements to JSP senior leadership.• Managed 24/7/365 support for all OCJCS Audio Visual/Virtual Telecommunications (AV/VTC), Network Monitoring, SharePoint/Knowledge Management, HW/SW Asset Management, Surge Support, and Tier I/II/VIP Service Desk support for NIPR, SIPR, JWICS networks. Responsible for no-fail service delivery for 5,800 JS/JSP users, 10,500 workstations, and 300 JS VIPs. Developed, monitored, briefed performance metrics to senior leadership.