Joe Raiti Email & Phone Number

Industry EngagementProcess ImprovementsBilling ComplianceReportingCustomer Process Improvement InitiativesNBN LiaisonRegulatory ComplianceSharepoint

Melbourne, Australia

~ Point of contact for “troubleshooting” for technical issues relating to customer’s Network Architects, Laboratory,Operational Staff and Facilities Access, successfully facilitating solutions between customer and network staff~ Operational management of clients and point of contact for all escalated client issues. Deliver first class client service, through the effective management of service assurance issues, fault reporting and Facilities Access provisioning including undertaking comprehensive investigations into single or network related faults. Drive measurable and quantifiable improvements in customer satisfaction, cutting through organisational red tape to achieve tangible results.~ Spearheaded successful development of online information service for clients, dramatically enhancing customer service, whilst simultaneously providing key information to telecommunications wholesalers. ~ Launched new local databases and developed Customer Services Inventory Configuration, delivering tangible benefits to customers.~ Facilitate client reports, including service review documentation ~ Pioneered Customer Services Inventory Configuration, dramatically improving collaborative service to wholesale customers

Diploma Of Management, Management

Studied and completed the Diploma in Management

Management, Customer Service Management

CCNA certification