Jordan Ramos Email & Phone Number

Los Angeles, Ca, Us

San Diego, California, Us

Going from producer to decision maker within a company is an exciting experience. I am continuing to grow different leadership skills and gain varied perspectives across the company hierarchy. From that I am deepening my understanding of the decisions that leaders make and why they make them. Seeing and emphasizing how things work on both sides of the fence has been invaluable to my "Forever-Learner" mindset. Within this position, I am now a decision maker in the processes that drive the business forward. I not only coach my team on how to better the systems and keep to a high quality bar, but also consult and recommend best practices to leadership. I am able to translate and articulate the detailed work that needs to be done into high-level action items and appropriate timelines to the powers that be. I keep the team on task and aligned to the overall goals of the department/company and doing my part to shield and block work when necessary that is not the current focus of the business. With my expertise, we are working and succeeding in laying the foundations that will only lead to the systems improving in: Frictionless Selling Process, Realtime Prospect and Customer Data, and a Balanced Sales Cycle for data integrity and Sales UX.

San Diego, California, Us

Currently in the business of maintaining and improving the processes that enable the success of Sales, Marketing, and Customer Success. I believe in the philosophy that the tools and systems that Operations own help drive the growth of the company.Growing the Sales Operations team in order to support the rapid expansion of SOCi Inc. Over the past three years, the number of Salesforce users has increased 5x and with that comes exciting challenges when inheriting a system. Constantly iterating on automations that have worked but no longer scaled, having the hard discussions with leadership to align them on processes, "Selling" the ideas to stakeholders that long term are for the betterment of teams saving them bandwidth. Stepping into a leadership role has put me in a position where I can convince parts of the business that Operations is not red tape to ignore or gatekeepers to avoid in order get items done. We are there to assist and ultimately to make the lives of our users easier and not harder. We want to have processes that make sense for our scale, allow for a good user experience, and ensure that the data that will be reported on is accurate enough to drive the best decisions from our leadership.

San Diego, California, Us

I strive hard to continually improve processes and provide accurate reporting to leadership at this startup. Working in Operations has allowed me to wear several other hats while being an admin, I have experience in development, enablement, and as a analyst. Being so close to the data, helping control how its entered, and improving on what the data provides has allowed me to further my career and only increase my skills that will help a company move forward.

Cincinnati, Ohio, Us

I retained many of the responsibilities from my previous title which includes being an administrator for both Salesforce and Zuora. I still help ensure that other parts of the business such as Finance, sales, enablement, and support have the tools and permissions they need in order to run smoothly. However, I have moved to working closer with product leadership on pricing and overall business analysis. A large part of my job now consists of building out reports for leadership, leading the discussions for new pricing models with product teams, and working with finance to set and build out prices within Zuora for the upcoming years. My new position requires good communication skills, an overall understanding of the business and its strategies, and experience with several BI tools such as Qlik and Power BI.

Cincinnati, Ohio, Us

I am an admin on the MIS team at Hobsons. With my team we manage and troubleshoot several instances of Salesforce, Zuora, and Eloqua. We help ensure that other parts of the business such as Finance, sales, business operations, Level 1 and 2 support have the tools and permissions they need in order to run smoothly. My main job involves handling a variety of support tickets that come through. These range from On-boarding/Departure tasks, system configuration, and product configuration. In the span of a year, I handled over 1500 incoming tickets (78%) for the company.

Cincinnati, Ohio, Us

I was initially hired at Hobsons as a temp to handle the changes that colleges had for the online application forms. Using CSS and HTML, I updated over 200 online applications. These updates were anything from adding or removing questions, changing the aesthetics/presentation of the webpages, to complete overhauls of how a student progressed through a college's application.During my time working as an intern in the financial department, I automated a manual task of sending out over 5000 emails using Visual Basic for Applications that was built into Excel and Outlook

Grapevine, Texas, Us

Responsibilities included managing the floor as well as the register. I was made a back-up keyholder so that I was able to run the store myself in the absence of a manger. I was also taught to close and open without Manager supervision. I was also in tasked with training any new hires/seasonal workers.

Bachelor’S Degree, Information Technology

Biology