Joshua A. Email & Phone Number

United States

Irvine, California, Us

Irvine, California, Us

• Analyzes and identifies trends in security log data from a large number of heterogeneous security devices. Provides Incident Response (IR) support when analysis confirms actionable incident.• Provides threat and vulnerability analysis and offers security advisory services. • Analyzes and responds to previously undisclosed software and hardware vulnerabilities. • Investigates, documents, and reports on information security issues and emerging trends. • Applies knowledge of tactical to strategic level intelligence analysis of cyber threats, vectors, and actors in support of cyber defense and computer network operations. • Advises on the uses of forensics, network vulnerability, and malware analysis to conduct both technical analysis of cyber threats and events, and all-source analysis of cyber threats and their vectors and capabilities. • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. • Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. • Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values. • Performs the position safely, without endangering the health or safety of themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.• Performs other duties and projects as assigned

Irvine, California, Us

• Maintain, analyze, and repair hardware and software systems.• Respond to ticket escalations, troubleshoot, and resolve in a timely manner.• Support and enforce IT policies.• Create process documentation.• Manage user account information, permissions, and rights in Active Directory.• Asset Management - Image, provision, and deploy equipment for new hires (200+/week) and break/fixes. Process reclaims on terminations. • Assist management on special projects.

Irvine, California, Us

Provide technical support to end users including:• Handle incoming tech support service desk calls from users.• Build rapport by using interpersonal skills, asking the right questions to quickly identify the user’s tech support issue.• Use problem solving and troubleshooting skills to quickly determine a path to satisfactory resolution of the user’s issue.• Communicate the proposed steps to resolution back to the user in a simple and concise manner, coaching the user through the necessary steps to solve the problem.• Manage user and computer Active Directory accounts.• Use remote access tools where appropriate to assist in resolution of the user’s issue.• Accurately document user issues and subsequent resolution in the service management system, including opening, closing, or escalating tickets in a timely manner.• Update the team’s knowledge base when appropriate.• Triage incoming incidents and tasks to the appropriate department.• Train new hires.

Jefferson City, Missouri, Us

Provide technical support to end users including:- Hardware Support - Troubleshoot and assist in the diagnosis of hardware (PC's, Monitors, Laptops, Printers, Multi Function Devices, Servers, Routers, and other peripheral equipment). - Software Support - Troubleshoot and assist in reloading the functionality of various software products. - Application Support - Troubleshoot and assist in the diagnosis of all computer applications (Mainframe and Web Applications.) Escalate unresolved application issues to programmers and other level two support personnel as necessary. - Security Account Management - Assist in the troubleshooting of and the resetting of all passwords to access various programs and applications. Assist in resolving security access issues.

- Develop and promote youth/adult hockey and broomball programs including Learn to Play, house leagues, and tournaments.- Work with the Mid-Mo Tigers Youth Hockey Club to meet goals, such as raising awareness and graduating kids into their program. - Promote hockey in the community through local and statewide print and television media outlets, as well as through social media. - Recruit, hire, and schedule instructors.- Jefferson City area scheduler for Missouri Ice Hockey Officials Association - Recruit and schedule officials for Youth and Adult hockey games in Jefferson City.- Work with and hire outside contractors to bring hockey camps and other services to Jefferson City. - Maintain the ice surface and work the front desk and POS when necessary.

Jefferson City, Missouri, Us

- Member service - Tier 1 support for members (online banking support, password resets, RSA security setup and question resets, application support)- Fraud prevention (monitoring member accounts for suspicious activity, blocking access, and contacting members if necessary.- Hardware refresh/maintenance, IMACs (Tier 2 support, imaging and deploying new PC’s, servers, printers, etc. Basic system administration. Working with vendors when necessary.- Software support (provided basic support for online banking, and internal banking software, MS office products, etc.)

- Provided quality customer service for patients and health care providers in person and by phone. Answered questions, and referred inquiries to the pharmacist.- Accepted scripts from patients, verified with pharmacist and/or physician if necessary, and entered the data into computer to be filled. (Transcribing directions, and calculating quantities.)- Pulled medication from stock, counted, bottled, and labeled prescriptions to send to pharmacist for verification. Assembled intravenous solutions and other pharmaceutical therapies. - Processed insurance claims, and contacted insurance companies to discuss patient benefits and processing issues on behalf of the patient and physician.- Recorded medical histories while maintaining confidentiality and compliance with HIPAA regulations.- Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.- Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.- Maintained records by recording and filing physicians' orders and prescriptions.

New York, Us

- Bookseller/Music-seller - provided quality customer service by greeting the customer, offering assistance, and putting the book/cd/video in hand. Promoted member program, bestsellers, and E-reader devices. Offered recommendations. Used inventory system to check stock and locate books. Used POS system to sell items.- Receiving - Processed daily receipts, customer orders, and returns according to Integrated Store Operations (ISO) standards. Protect company assets by adhering to all inventory and loss prevention standards. Maintain an organized and clean receiving area at all times. Support the store team by shelving, zoning, and assisting customers in any area of the store when needed, including but not limited to cashwrap, Cafe‚ and specialty areas.- Inventory - Led monthly changeover for Music section and assisted with Book side changeover. Assisted with daily inventory management and yearly contractor led inventory.- Worked closely with team to keep the store clean and running smoothly.

Bachelor Of Science, Cybersecurity And Information Assurance, Computer And Information Systems Security/Information Assurance

Associate'S Degree, General Studies

Bachelor'S Degree, Music Technology