Joshua A. Email & Phone Number

United States

Irvine, California, US

Irvine, California, US

• Analyzes and identifies trends in security log data from a large number of heterogeneous security devices. Provides Incident Response (IR) support when analysis confirms actionable incident.
• Provides threat and vulnerability analysis and offers security advisory services.
• Analyzes and responds to previously undisclosed software and hardware vulnerabilities.
• Investigates, documents, and reports on information security issues and emerging trends.
• Applies knowledge of tactical to strategic level intelligence analysis of cyber threats, vectors, and actors in support of cyber defense and computer network operations.
• Advises on the uses of forensics, network vulnerability, and malware analysis to conduct both technical analysis of cyber threats and events, and all-source analysis of cyber threats and their vectors and capabilities.

Irvine, California, US

• Maintain, analyze, and repair hardware and software systems.
• Respond to ticket escalations, troubleshoot, and resolve in a timely manner.
• Support and enforce IT policies.
• Create process documentation.
• Manage user account information, permissions, and rights in Active Directory.
• Asset Management - Image, provision, and deploy equipment for new hires (200+/week) and break/fixes. Process reclaims on terminations.

Irvine, California, US

• Provide technical support to end users including:
• Handle incoming tech support service desk calls from users.
• Build rapport by using interpersonal skills, asking the right questions to quickly identify the user’s tech support issue.
• Use problem solving and troubleshooting skills to quickly determine a path to satisfactory resolution of the user’s issue.
• Communicate the proposed steps to resolution back to the user in a simple and concise manner, coaching the user through the necessary steps to solve the problem.
• Manage user and computer Active Directory accounts.

Jefferson City, Missouri, US

Provide technical support to end users including:- Hardware Support - Troubleshoot and assist in the diagnosis of hardware (PC's, Monitors, Laptops, Printers, Multi Function Devices, Servers, Routers, and other peripheral equipment). - Software Support - Troubleshoot and assist in reloading the functionality of various software products. - Application.

- Develop and promote youth/adult hockey and broomball programs including Learn to Play, house leagues, and tournaments.- Work with the Mid-Mo Tigers Youth Hockey Club to meet goals, such as raising awareness and graduating kids into their program. - Promote hockey in the community through local and statewide print and television media outlets, as well as.

Jefferson City, Missouri, US

- Member service - Tier 1 support for members (online banking support, password resets, RSA security setup and question resets, application support)- Fraud prevention (monitoring member accounts for suspicious activity, blocking access, and contacting members if necessary.- Hardware refresh/maintenance, IMACs (Tier 2 support, imaging and deploying new.

- Provided quality customer service for patients and health care providers in person and by phone. Answered questions, and referred inquiries to the pharmacist.- Accepted scripts from patients, verified with pharmacist and/or physician if necessary, and entered the data into computer to be filled. (Transcribing directions, and calculating quantities.).

New York, US

- Bookseller/Music-seller - provided quality customer service by greeting the customer, offering assistance, and putting the book/cd/video in hand. Promoted member program, bestsellers, and E-reader devices. Offered recommendations. Used inventory system to check stock and locate books. Used POS system to sell items.- Receiving - Processed daily receipts.

Bachelor Of Science, Cybersecurity And Information Assurance, Computer And Information Systems Security/Information Assurance

Associate'S Degree, General Studies

Bachelor'S Degree, Music Technology