Jeff Rausch Email and Phone Number
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I create order out of chaos. I do this by creating happy, healthy, and empowering environments within which people can challenge themselves to grow and thrive. Together, we develop strategies, improve processes, and make sound, data-driven decisions.I am a highly accomplished and versatile senior operations leader with years of progressive operations, customer support, and business analytics experience. I thrive in ambiguity, and excel in domestic and global B2B professional services companies in diverse industries, from automotive transportation logistics to B2B SaaS to hospitality. I have demonstrated success streamlining business operations including strategic planning, OKRs/KPIs and metrics, budgeting, performance management, staff development, and cross-functional process improvement.I am an innovative, people-centric, and results-oriented problem-solver. My proven track record shows continuous improvement in staff morale and engagement, resulting in high retention and superior performance. My teams have achieved consistent and sustained annual profit increases of between 3% and 10%, through enhancing both efficiency and top line growth. • Executive Leadership• Operational Excellence• Staff Development and Training• Strategic Planning and Execution• Financial Analysis and Budgeting• Performance Management• Organizational Development• Business Intelligence, Analytics and KPI• Artificial Intelligence• Resource Planning• Written and Verbal Communication• Reporting and Data Visualization• Customer Relationship Management • Process Improvement and Optimization• Team Building and Leadership• Technology Management• Innovation and AdaptabilityCheck out my LinkedIn recommendations for first-hand testimonials from my staff, peers, and customers.
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Executive Coach And ConsultantSelf EmployedAtlanta, Ga, Us
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Vice President Of Customer SupportAcertus Feb 2023 - Oct 2023Saint Louis, Mo, UsHand-selected by the CEO to develop and lead customer support function with a distributed team of 54 and a budget of $3.7 million supporting revenues of over $60 million. Led cross-functional process improvement efforts to standardize processes and create new or revised SOPs for 20+ separate processes, resulting in 100% retention of customers, expanded scope of services, and improved performance.• Developed methodologies with logistics/operations teams to identify root cause issues for delays, increasing SLA performance to above 95%. Improved customer satisfaction from an NPS of -7 to +3 in less than 9 months. • Consistently exceeded team KPI targets on response and resolution times while improving efficiency by 15%.• Created standardized customer and internal performance metrics and KPIs, streamlining reporting and providing professional visualizations to customers, peers, and executives. • Developed consistent position descriptions and job functions, reducing the number of job titles from 18 to 8.• Augmented by AI, produced, implemented, and trained Operational Leadership on metrics-based goal setting, including the creation of a Strategic Planning methodology, Goal-tracking templates, and KPI standards for the organization. Resulted in strategic alignment and 100% compliance with agreed upon performance metrics. -
Senior Director, Home Delivery & PickupAcertus Aug 2021 - Feb 2023Saint Louis, Mo, UsEstablished and developed a Home Delivery service line to address increasing demand for vehicle home delivery logistics during and in the wake of COVID-19, doubling revenues and improving performance by more than 10%.• Led cross-functional teams partnering with customers, 3 service lines and 4 departments to develop standard Home Delivery packages and pricing, the first of its kind in the industry.• Through an integrated strategy of organizational development, partnering with customers and operations staff, and standardization of service offerings, increased on-time performance metrics in Home Delivery from 85% to 99%.• Submitted and implemented more than 20 technical and functional enhancements to improve usability of proprietary Transportation Management Systems.
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Senior Director, Business IntelligenceAcertus Jun 2020 - Aug 2021Saint Louis, Mo, UsCreated Business Intelligence and Data Science functions at ACERTUS, creating unprecedented visibility into our operational and customer performance and promoting data-driven decision making.• Hand-selected to lead $1 million program to automate payables presented to carrier partners using integrated Artificial Intelligence and Machine Learning. Resulted in 74% automated payables and achieved return on investment in one year.• Created more than 280 Tableau dashboards to shed light on various aspects of company performance for multiple audiences, including executives, service line leaders, operational SMEs, and customers.• Developed and spun off a Learning and Development function to provide training and continuing professional education opportunities for all ACERTUS partners. Created the concept for ACERTUS Academy, which currently provides curated content from more than 30,000 training programs.• Developed and implemented standardized request forms and cross-functional prioritization processes to streamline workflows and allow the Business Intelligence team to focus on those items that add the most value to the organization.
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Senior Director Of OperationsAcertus Dec 2019 - Jun 2020Saint Louis, Mo, UsLed a team of 35 overseeing various aspects of the Drive Away service line, including Customer Support, Driver Recruiting, and Driver Care, increasing SLA performance by 11%.• Reimagined SLA performance standards to split out ACERTUS-related delays from non-ACERTUS-related delays.• Developed standards for customer reporting and KPI performance, partnering with Operations teams to address root cause issues and increase on-time performance to 93%.• Increased ACERTUS's driver pool by 10%.• Led the team to develop cross-functional support plans in response to COVID-19 outbreak.
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Managing PartnerMeeting Expectations Jan 2002 - Dec 2019Atlanta, Georgia, UsDefined and shaped long-term direction, assessed financial performance, mentored emerging leaders, strengthened relationships with client executives, reviewed major contracts, and advised on strategic consulting projects. -
Chief Operating OfficerMeeting Expectations Jan 2002 - Sep 2018Atlanta, Georgia, UsLed company and business area operations, driving corporate planning, forecasting, business intelligence, contracts, process improvement, and client ROI analysis. Led creation, alignment and prioritization efforts in developing cross-functional strategy. Challenged to increase client profit margins and improve efficiency in sales, marketing, and other critical business areas to offset mounting health insurance costs. Developed and spun off a B2C eCommerce-enabled SaaS platform. Promoted to provide dual role as VP of HR (2015-2018) and CIO (2002-2013).• Responsible for overall company operations with budget responsibility of $2.3M, overseeing corporate planning, forecasting, business intelligence, CRM, contracts, process improvement, and strategic sourcing. • Developed and implemented five-year, three-year, and annual cross-functional strategic plans, ensuring alignment of departmental and business unit goals. Developed/presented KPI and performance reports to ownership group and functional leaders. • Directed and influenced product strategy, direction, and configuration of eCommerce enabled B2C Software as a Service (SaaS) platforms.
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Vice President, Information TechnologyMeeting Expectations Jan 1999 - Dec 2001Atlanta, Georgia, UsLed corporate IT function and delivery of IT services to clients, including planning and execution, software development, SaaS platform evaluation, infrastructure design and implementation, security, disaster recovery, maintenance, and support. Budget responsibility of more than $1.5 million. Spearheaded client IT consulting, system implementation/migration, application development, and infrastructure management and support, generating more than $1M in revenues annually.• Facilitated and advised client boards of directors in developing technology plans in support of organizational strategy; led cross-functional teams in executing strategy.• Engaged multi-function teams of stakeholders to elicit and document requirements and develop use cases for on-line registration management platforms. Instructed feature buildout, created workflows and wireframes in Agile development environment resulting in on-time and on budget release of product to marketplace.• Led development team from concept to rollout of custom registration and association management systems, which generated $680,000 in new annual corporate revenue and processed $15M-20M in client transactions per year.
Jeff Rausch Skills
Jeff Rausch Education Details
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Alfred UniversityMarketing
Frequently Asked Questions about Jeff Rausch
What company does Jeff Rausch work for?
Jeff Rausch works for Self Employed
What is Jeff Rausch's role at the current company?
Jeff Rausch's current role is Executive Coach and Consultant.
What is Jeff Rausch's email address?
Jeff Rausch's email address is jr****@****ons.com
What is Jeff Rausch's direct phone number?
Jeff Rausch's direct phone number is +140458*****
What schools did Jeff Rausch attend?
Jeff Rausch attended Alfred University.
What skills is Jeff Rausch known for?
Jeff Rausch has skills like Management, Strategic Planning, Leadership, Project Planning, E Commerce, Strategy, Business Intelligence, Analysis, Project Management, Marketing Strategy, Business Development, Change Management.
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