Jim Raybould

Jim Raybould Email and Phone Number

Director Of User Experience at Ethoca @ Ethoca
Jim Raybould's Location
Austin, Texas, United States, United States
Jim Raybould's Contact Details
About Jim Raybould

Seasoned User Experience leader focused on building, leading and empowering great teams to create delightful experiences that balance business, market and user needs.

Jim Raybould's Current Company Details
Ethoca

Ethoca

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Director Of User Experience at Ethoca
Jim Raybould Work Experience Details
  • Ethoca
    Director Of User Experience
    Ethoca Dec 2019 - Present
    Toronto, On, Ca
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  • Dell Technologies
    Principal Product Designer
    Dell Technologies Feb 2018 - Nov 2019
    Round Rock, Texas, Us
    Transforming how Dell builds software, working on a dedicated team using modernprocesses (design thinking + lean + agile)Increased relevance of customer records for inside sales tool leading to increaseddata quality and customer fulfillmentCurrently working on re-platforming Dell.com search that is meeting goals toincrease conversion, Revenue Per Visit and overall user engagement
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  • Athenahealth
    Head Of Ux - Austin
    Athenahealth Jul 2014 - Oct 2017
    Boston, Massachusetts, Us
    Building, leading, coaching and advocating for athenahealth’s Austin based UX team as we work on moving emerging product offerings into mature products and services.Hired to grow and develop UX in the Austin officeGrew team from four to eighteen UX practitioners (including three managers) withzero voluntary attritionManaged team through organization and role transformations
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  • Blackbaud
    Enterprise Ux Manager
    Blackbaud Mar 2013 - Jul 2014
    Charleston, South Carolina, Us
    Managed a geographically distributed UX team focused on Blackbaud's portfolio of enterprise products. Promoted to manager to unify teams across locations post acquisitionManaged a team of designers across Austin, Charleston and BostonPartnered with cross-functional leadership team on enterprise experience strategy
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  • Blackbaud
    Lead Ux Designer
    Blackbaud May 2012 - Mar 2013
    Charleston, South Carolina, Us
    Continued to lead UX efforts for Convio's product line through the acquisition process while working with the team to adopt and adapt processes of a larger company and UX organization.
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  • Convio
    Lead Ux Designer
    Convio May 2010 - May 2012
    Austin, Tx, Us
    Lead UX efforts across Convio’s products in an agile development organization. Worked with engineering and product leaders to advocate for users and to move UX involvement upstream within the agile and product planning process.Hired to help mature and grow UX at ConvioEvangelized UX across the company to build an appreciation and understandingfor the UX process and benefitsDesign work focused on increasing usability of core, legacy products and creatingmodern experiences as new opportunities were surfaced (Email Express, List Builder)
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  • Sabre Holdings
    Lead User Experience Designer
    Sabre Holdings May 2006 - Jun 2010
    Southlake, Texas, Us
    UX strategy role working along side a team of product managers tasked with developing a path forward for Sabre’s travel agents focused on the continued evolution of the agency portal.Partner with product managers and executives to create high level experiencevisions for emerging business opportunitiesIllustrated vision utilizing narrative, user scenarios, hi-fidelity screen designs andprototypes
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  • Travelocity / Corporate Solutions
    Lead Experience Designer
    Travelocity / Corporate Solutions Aug 2005 - May 2006
    Worked with the product team to enhance and redesign the GetThere product to improve usability, capabilities and adopt the Travelocity brand.Updated air shopping experience and create a European Rail booking tool forGetThereLead design effort to get GetThere to 5013c working closely with representativesand users at the Department of Education
  • Sabre-Holdings
    Sr. Experience Designer
    Sabre-Holdings Jan 2002 - Jul 2005
    Southlake, Texas, Us
    Lead UX efforts to bring a next generation travel agent portal to life while working closely with Product Management and Engineering partners. Lead UX efforts to bring a next generation travel agent portal (mySabre) to lifewhile working closely with Product Management and Engineering partnersWe used a hybrid approach (MySabre) to introduce behavior change to movetravel agents off an on prem emulator to an internet delivered web experience
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  • Sabre-Holdings
    Web Designer
    Sabre-Holdings Jan 2000 - Jan 2002
    Southlake, Texas, Us
    First designer hired to support a team of sixty+ developersCreated a whitelabled agent booking tool which evolved over time into awhitelabeled airline tool used by airlines such as aeroflot and frontier airlines
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Jim Raybould Skills

User Experience User Interface Design Usability Agile Methodologies User Experience Design User Interface Enterprise Software User Research Heuristic Evaluation Leadership Contextual Inquiry Information Architecture Information Design Human Computer Interaction Css Web Design Usability Testing Interaction Design User Centered Design Front End Wireframes Mobile Applications Business Analysis Accessibility Usability Engineering Mobile Design Persona Visual Design Rapid Prototyping Card Sorting User Scenarios Wire Framing Site Maps Web Standards Experience Design Cascading Style Sheets Css3 Html 5 Task Analysis Responsive Design Paper Prototyping Dreamweaver Mockups User Experience Testing Team Building Mentoring

Jim Raybould Education Details

  • Texas Tech University
    Texas Tech University
    Design Communications

Frequently Asked Questions about Jim Raybould

What company does Jim Raybould work for?

Jim Raybould works for Ethoca

What is Jim Raybould's role at the current company?

Jim Raybould's current role is Director Of User Experience at Ethoca.

What is Jim Raybould's email address?

Jim Raybould's email address is jr****@****lth.com

What is Jim Raybould's direct phone number?

Jim Raybould's direct phone number is +181737*****

What schools did Jim Raybould attend?

Jim Raybould attended Texas Tech University.

What skills is Jim Raybould known for?

Jim Raybould has skills like User Experience, User Interface Design, Usability, Agile Methodologies, User Experience Design, User Interface, Enterprise Software, User Research, Heuristic Evaluation, Leadership, Contextual Inquiry, Information Architecture.

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