Jim Raybould Email & Phone Number

Toronto, On, Ca

Round Rock, Texas, Us

Transforming how Dell builds software, working on a dedicated team using modernprocesses (design thinking + lean + agile)Increased relevance of customer records for inside sales tool leading to increaseddata quality and customer fulfillmentCurrently working on re-platforming Dell.com search that is meeting goals toincrease conversion, Revenue Per Visit and overall user engagement

Boston, Massachusetts, Us

Building, leading, coaching and advocating for athenahealth’s Austin based UX team as we work on moving emerging product offerings into mature products and services.Hired to grow and develop UX in the Austin officeGrew team from four to eighteen UX practitioners (including three managers) withzero voluntary attritionManaged team through organization and role transformations

Charleston, South Carolina, Us

Managed a geographically distributed UX team focused on Blackbaud's portfolio of enterprise products. Promoted to manager to unify teams across locations post acquisitionManaged a team of designers across Austin, Charleston and BostonPartnered with cross-functional leadership team on enterprise experience strategy

Charleston, South Carolina, Us

Continued to lead UX efforts for Convio's product line through the acquisition process while working with the team to adopt and adapt processes of a larger company and UX organization.

Austin, Tx, Us

Lead UX efforts across Convio’s products in an agile development organization. Worked with engineering and product leaders to advocate for users and to move UX involvement upstream within the agile and product planning process.Hired to help mature and grow UX at ConvioEvangelized UX across the company to build an appreciation and understandingfor the UX process and benefitsDesign work focused on increasing usability of core, legacy products and creatingmodern experiences as new opportunities were surfaced (Email Express, List Builder)

Southlake, Texas, Us

UX strategy role working along side a team of product managers tasked with developing a path forward for Sabre’s travel agents focused on the continued evolution of the agency portal.Partner with product managers and executives to create high level experiencevisions for emerging business opportunitiesIllustrated vision utilizing narrative, user scenarios, hi-fidelity screen designs andprototypes

Worked with the product team to enhance and redesign the GetThere product to improve usability, capabilities and adopt the Travelocity brand.Updated air shopping experience and create a European Rail booking tool forGetThereLead design effort to get GetThere to 5013c working closely with representativesand users at the Department of Education

Southlake, Texas, Us

Lead UX efforts to bring a next generation travel agent portal to life while working closely with Product Management and Engineering partners. Lead UX efforts to bring a next generation travel agent portal (mySabre) to lifewhile working closely with Product Management and Engineering partnersWe used a hybrid approach (MySabre) to introduce behavior change to movetravel agents off an on prem emulator to an internet delivered web experience

Southlake, Texas, Us

First designer hired to support a team of sixty+ developersCreated a whitelabled agent booking tool which evolved over time into awhitelabeled airline tool used by airlines such as aeroflot and frontier airlines