Ray Heron Email and Phone Number
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I am a customer service professional with the knowledge and experience to create and maintain working relationships with a diverse variety of people. I am a training manager with extensive experience with interviewing, supervising, and training both employees and clientele. I have the ability to not only follow and interpret policy and procedures but to collaborate in the creation of effective policies and procedures. I am a competent computer user with experience in Microsoft Office and a wide variety of other programs as well as the confidence to learn others quickly. I have varied administrative experience with attention to detail and confidentiality.Contact me at jrheron@cstone.net
Albemarle County Public Schools
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School Bus DriverAlbemarle County Public Schools Apr 2015 - PresentCharlottesville, Virginia AreaI get the absolute pleasure of interacting with the wonderful children at Wioodbrook Elementary School.
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Board MemberJaunt, Inc. 2001 - Present -
ManagerOak Barn, Inc. D/B/A/ Real Wood Amish Furniture Sep 2001 - Dec 2013Ruckersville, Va• Open, establish, and operate a retail furniture store.• Performed all the roles and tasks involved in operating a business, sales, customer relationship management, marketing, accounting, locating and establishing relationships with vendors, purchasing, inventory management.
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TempAdams And Garth Staffing Jul 2000 - Sep 2001Charlottesville, Virginia Area Accounting: (Eure Communications Inc.) Accounts Payable, Receivables, Collections. Underwriting Assistant: (QualChoice of Virginia) Research and gather data from a variety of different data bases and sources and put together into reports for the underwriting, sales and marketing departments. Telephone Research: (QualChoice of Virginia) Gather intelligence about every vendor on Company’s vendor list then summarize in a report. Proof Read: (QualChoice of Virginia) Compare spreadsheet data from different program sources. Proof Read: (Carden Jennings Publishing Co.) Proof read galleys for Medical Research Yearbooks Supervise Movers: (Craftec Inc.) Supervise the moving of household goods from the moving van to other storage containers.
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Assistant ManagerThomas Jefferson Memorial Foundation Apr 2000 - Jun 2000Charlottesville VirginiaManagement and operations functions for two retail souvenir and book shops.
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Cafeteria ManagerMorrison Management Services, Inc. Aug 1998 - Feb 2000Charlottesville, VirginiaSupervise staff of 9 employees in hospital cafeteria. Order food and supplies for cafeteria and bake shop, inventory and control same. Ensure HACCP procedures followed for all food products. Produce P.O.P. marketing materials to support a constantly changing menu. Supervise the pizza production for entire institution. -
Sanitation SupervisorMorrison Management Services, Inc. Aug 1997 - Aug 1998Charlottesville, VirginiaDesign and implement a system and supporting procedures for improving the sanitation in the Nutrition Services Department of a 650 bed teaching hospital to meet al HACCP and JCHACO standards Manage the Utility Department of 15. Develop relationships with other departments to insure sanitation training. Work with outside vendors for chemical and pest control measures. Set up ongoing inspection procedures. Provide Dietetic Interns with an introduction to sanitation and Serv-Saf procedures
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ManagerF-Stop Photo May 1996 - Aug 1997Charlottesville, Virginia• Established a new location for existing business• Developed relationships with regular clientele. • Manage retail photo lab. • Develop and print photographs, maintain film developing and photo printing machines, • Merchandise and sell photo related products, • Take and print Studio Portraits.
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Night Manager/AuditorOmni Hotel Dec 1995 - Dec 1996Charlottesville, VirginiaDuties: Balance daily financial records from the various hotel departments, operate front desk, provide customer service, make management decisions for the third shift, operate PBX.
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Management: (Various Titles)Long John Silver'S, Inc. Nov 1987 - Sep 1995East Coast• All management responsibilities involved in operating a remote profit center. Recruit, hire, train, lead, motivate, discipline, employees (15 – 50) Devise, implement, and administer policies and procedures. Purchasing, accounting, marketing, public relations, human resources.• Team Building and Management Development: Put together a number of management teams that resulted in superior results. Assembled the entire staff for opening of one new location and assumed responsibility for another decimated to only two existing employees. Both these locations became award winning teams; the first as highest sales volume for first year’s sales in company's history to date the second earned best of the best award for customer service (award earned by only 35 of 1600 units). • Training Course Development and presentation: Advised as an operations manager in the development of two complete management training programs for restaurant managers. Adapted orientation and training programs from one organization to the methods and environment of another. Developed and presented half day seminars to unit management on targeted areas of management responsibility. Functioned as a "Training Manager" during the bulk of my career in restaurant management. Realized over 85% of personally trained candidates promoted to unit level management with profit center responsibility. • Adding Value to Human Assets: Significantly reduced the turnover rates of every team I worked with. Hand in hand with the decreased turnover were increased productivity, decreased training and recruitment costs and most significant award winning levels of customer service and satisfaction. These results were the effects of increasing the self-esteem and productive confidence of each individual (adding value to their inherent assets). The range of these successes is evidenced in the advancement of personally coached management professionals and the reduced turnover among entry level individuals.
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Management (Various Titles)Silver'S Enterprises Inc. Nov 1975 - Aug 1987East Coast• H. R. Generalist: As a profit center manager for a chain operation I have 20 years of experience in handling and dealing with all of the human resource issues of my own operation. From the recruitment and hiring of managers and employees through the orientation, policy administration, benefit explanation and administration, payroll administration, motivation , discipline, employment law compliance and documentation, training and development to terminations, exit interviews, and even pre-employment testing.• Employee Relations, Coaching and Counseling: Was considered a turnover reduction expert during the early part of my career and accepted three relocations to take units with employee relation challenges (high turnover). Reduced the annualized turnover rates to record lows for the industry in two of the units and gained control over the third with a significant reduction in turn rate. Almost eliminated turnover in hospital utility crew (dishwashers and general cleanup) and drastically improved the attendance record of the team as a whole in less than a year.• Coaching and counseling skills were critical in the above examples but I can also point to three times as a management trainer I was asked to see what I could do with an assistant manager who was on the verge of being terminated in another unit. In all three cases with-in four months these individual’s previous managers were requesting to have them returned as the excellence of their performance became obvious.• Operations Management: Every business unit I was responsible for showed increases in top lines, bottom lines, and surveyed levels of customer satisfaction. They also had decreased turnover rates. One unit earned the company’s highest achievement for customer service, and another unit recorded the highest 1st year sales ever at that time.
Ray Heron Skills
Ray Heron Education Details
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Rhetoric And Public Persuasion, Political Science, Minor In Theatre -
Business -
City Of Charlottesville, VirginiaNeighborhood Leadership Institute -
Coursera
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Coursera
Frequently Asked Questions about Ray Heron
What company does Ray Heron work for?
Ray Heron works for Albemarle County Public Schools
What is Ray Heron's role at the current company?
Ray Heron's current role is School Bus Driver at Albemarle County Public Schools.
What is Ray Heron's email address?
Ray Heron's email address is jr****@****one.net
What is Ray Heron's direct phone number?
Ray Heron's direct phone number is +143496*****
What schools did Ray Heron attend?
Ray Heron attended University Of Pittsburgh, James Madison University, City Of Charlottesville, Virginia, Coursera, Coursera.
What are some of Ray Heron's interests?
Ray Heron has interest in Social Services, Children, Education, Health.
What skills is Ray Heron known for?
Ray Heron has skills like Management, Team Building, Training, Public Speaking, Customer Service, Sales, New Business Development, Public Relations, Customer Satisfaction, Leadership, Negotiation, Inventory Management.
Who are Ray Heron's colleagues?
Ray Heron's colleagues are Colleen Church, Megan Sullivan, Ailish Hall, Debbi Skolnick, Jeanne Vandyke, David Foreman, Andrew Sherogan.
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