Ray Heron Email & Phone Number

Charlottesville, Virginia Area

I get the absolute pleasure of interacting with the wonderful children at Wioodbrook Elementary School.

Ruckersville, Va

• Open, establish, and operate a retail furniture store.• Performed all the roles and tasks involved in operating a business, sales, customer relationship management, marketing, accounting, locating and establishing relationships with vendors, purchasing, inventory management.

Charlottesville, Virginia Area

 Accounting: (Eure Communications Inc.) Accounts Payable, Receivables, Collections. Underwriting Assistant: (QualChoice of Virginia) Research and gather data from a variety of different data bases and sources and put together into reports for the underwriting, sales and marketing departments. Telephone Research: (QualChoice of Virginia) Gather intelligence about every vendor on Company’s vendor list then summarize in a report. Proof Read: (QualChoice of Virginia) Compare spreadsheet data from different program sources. Proof Read: (Carden Jennings Publishing Co.) Proof read galleys for Medical Research Yearbooks Supervise Movers: (Craftec Inc.) Supervise the moving of household goods from the moving van to other storage containers.

Charlottesville Virginia

Management and operations functions for two retail souvenir and book shops.

Charlottesville, Virginia

Supervise staff of 9 employees in hospital cafeteria. Order food and supplies for cafeteria and bake shop, inventory and control same. Ensure HACCP procedures followed for all food products. Produce P.O.P. marketing materials to support a constantly changing menu. Supervise the pizza production for entire institution.

Charlottesville, Virginia

Design and implement a system and supporting procedures for improving the sanitation in the Nutrition Services Department of a 650 bed teaching hospital to meet al HACCP and JCHACO standards Manage the Utility Department of 15. Develop relationships with other departments to insure sanitation training. Work with outside vendors for chemical and pest control measures. Set up ongoing inspection procedures. Provide Dietetic Interns with an introduction to sanitation and Serv-Saf procedures

Charlottesville, Virginia

• Established a new location for existing business• Developed relationships with regular clientele. • Manage retail photo lab. • Develop and print photographs, maintain film developing and photo printing machines, • Merchandise and sell photo related products, • Take and print Studio Portraits.

Charlottesville, Virginia

Duties: Balance daily financial records from the various hotel departments, operate front desk, provide customer service, make management decisions for the third shift, operate PBX.

East Coast

• All management responsibilities involved in operating a remote profit center. Recruit, hire, train, lead, motivate, discipline, employees (15 – 50) Devise, implement, and administer policies and procedures. Purchasing, accounting, marketing, public relations, human resources.• Team Building and Management Development: Put together a number of management teams that resulted in superior results. Assembled the entire staff for opening of one new location and assumed responsibility for another decimated to only two existing employees. Both these locations became award winning teams; the first as highest sales volume for first year’s sales in company's history to date the second earned best of the best award for customer service (award earned by only 35 of 1600 units). • Training Course Development and presentation: Advised as an operations manager in the development of two complete management training programs for restaurant managers. Adapted orientation and training programs from one organization to the methods and environment of another. Developed and presented half day seminars to unit management on targeted areas of management responsibility. Functioned as a "Training Manager" during the bulk of my career in restaurant management. Realized over 85% of personally trained candidates promoted to unit level management with profit center responsibility. • Adding Value to Human Assets: Significantly reduced the turnover rates of every team I worked with. Hand in hand with the decreased turnover were increased productivity, decreased training and recruitment costs and most significant award winning levels of customer service and satisfaction. These results were the effects of increasing the self-esteem and productive confidence of each individual (adding value to their inherent assets). The range of these successes is evidenced in the advancement of personally coached management professionals and the reduced turnover among entry level individuals.

East Coast

• H. R. Generalist: As a profit center manager for a chain operation I have 20 years of experience in handling and dealing with all of the human resource issues of my own operation. From the recruitment and hiring of managers and employees through the orientation, policy administration, benefit explanation and administration, payroll administration, motivation , discipline, employment law compliance and documentation, training and development to terminations, exit interviews, and even pre-employment testing.• Employee Relations, Coaching and Counseling: Was considered a turnover reduction expert during the early part of my career and accepted three relocations to take units with employee relation challenges (high turnover). Reduced the annualized turnover rates to record lows for the industry in two of the units and gained control over the third with a significant reduction in turn rate. Almost eliminated turnover in hospital utility crew (dishwashers and general cleanup) and drastically improved the attendance record of the team as a whole in less than a year.• Coaching and counseling skills were critical in the above examples but I can also point to three times as a management trainer I was asked to see what I could do with an assistant manager who was on the verge of being terminated in another unit. In all three cases with-in four months these individual’s previous managers were requesting to have them returned as the excellence of their performance became obvious.• Operations Management: Every business unit I was responsible for showed increases in top lines, bottom lines, and surveyed levels of customer satisfaction. They also had decreased turnover rates. One unit earned the company’s highest achievement for customer service, and another unit recorded the highest 1st year sales ever at that time.

Rhetoric And Public Persuasion, Political Science, Minor In Theatre

Activities and Societies: Wrestling, Theatre

Business

Neighborhood Leadership Institute

Activities and Societies: Greenbrier Neighborhood Association

Education record

MOOCs taken: University of Virginia New Models of Business in Society University of Washington Introduction to Public Speaking Stanford.

Education record

More MOOCs taken: University of Virginia Foundations of Business Strategy University of Pittsburgh Disaster Preparedness.