Customer Service / Account Management professional with a B.A. in Business Management and over 12 years of successful sales/ customer care experience via managing hundreds of industrial clients nation- wide.Expertise in:Client relationship creation and management / CRM software (Accustomed to managing 350+ industrial clients nation- wide, including 150+ long-term clients ranging from 5 to 10 years).Customer service (Post-sale support, warranty work, re-orders, customer rewards, product requests, and billing assistance).Business-to-business sales (Contacting 30-50 business clients per day/ assessing customer needs/ giving updates on deals and promotions/ answering questions and providing warranty information).Employee management, training, and development. (Providing guidance and training in client communications, company policies and procedures, product knowledge/ presentations, company software, and business-to-business legal parameters).Team leadership and project management. (Organizing sales teams to meet quotas/ Intern experience managing business consultations and school projects).Product knowledge and presentations (Navigating vast inventories and quickly presenting products from a 5,000+ item catalogue).Talent acquisition (Performing interviews and identifying key traits within applicants).
Listed skills include Leadership, Sales Order Processing, Sales Process, Finance Concepts, and 26 others.