As a Project Manager at Esri Korea, I am expanding my boundaries in a platform management and customer success. My strength comes from not only engineering but also visual art kills that have been increased my customers' satisfaction to make best maps for them.Deep understanding and experiences in the technical support have allowed me to lead governmental and private projects successfully.
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Customer Success Support AnalystEsri Korea Nov 2019 - PresentSeoul, South Korea• Manage and engage in projects on GIS platform application and maintenance• Provide consulting services and education for customers to practice improved GIS analysis• Provide technical support to Esri product(ArcGIS etc.) users• Led educational sessions for clients on how to analyze GIS in accordance with the published guideline; helped customers finish their one-year-long project in a month -
ResearcherGis United Sep 2018 - Nov 2019Mapo-Gu, Seoul, Korea• Analyzed Big data used in business districts and fire analysis with GIS tools• Delivered the government advice with spatially analyzed standards for its policy-making in economic sectors, public safety and public transportation• Designed maps for the project performance exhibition and wrote final reports for Open Data Analysis Project held by the government• Monitored and managed public bidding announcements on governmental websites, and submitted proposals
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InternSpatial Analysis Lab Aug 2017 - May 2018University Of Richmond (Geography Department)• Guided students on ArcMap in Geography classes to achieve their goals in making maps• Digitized data from national parks and Ancient Woodlands in England on ArcGIS Online for further researches, and worked on disaster relief mapping on Open Street Map
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Program AssistantSolar United Neighbors Of Virginia May 2017 - Sep 2017Richmond, Virginia Area• Assisted Project Director organizing solar co-op information sessions, deploying projects and campaigns in Richmond
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InternRichmond Center For Christian Study Aug 2015 - Sep 2017• Led discussions on Christianity in different worldviews after watching DVDs, reading literary works, and wrote papers after reading books about Christianity• Introduced students and visitors to the roles of Christian Study Center, and greeted visitors and presenters for the events held in the center -
InternThe Climate Reality Project Jun 2015 - Aug 2016Mapo-Gu, Seoul, Korea• Initiated environmental campaigns and projects, recruited and communicated with volunteers and trained them • Held Climate Reality classes at high schools with activities that encourage the community to act eco-friendly• Translated company campaign documents written in English into Korean• Cooperated with community centers to deliver meals for elders who are living alone and are most vulnerable to climate changes
Joora Baek Education Details
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Geography -
Goyang Foreign Language HighschoolMajor In English, Chinese Minor
Frequently Asked Questions about Joora Baek
What company does Joora Baek work for?
Joora Baek works for Esri Korea
What is Joora Baek's role at the current company?
Joora Baek's current role is Technical Support Analyst at Esri Korea.
What schools did Joora Baek attend?
Joora Baek attended University Of Richmond, Goyang Foreign Language Highschool.
Who are Joora Baek's colleagues?
Joora Baek's colleagues are 이상효, Jung Hoo Lee, Sangmuk Seok, Myoungok Yoo, Dawoon Jung, Kyosang Choo, Dawoon Jung.
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