- Collaborated with cross-functional teams to seamlessly track test execution, manage defects, and enhance overall testing processes.- Utilized Scrum methodology to develop and track progress, completing automation tests for new features during sprints and reducing backlog items.- Ensured proactive monitoring and triaging of new features upon production release.- Actively utilized Sourcetree and Git for version control, contributing to streamlined code collaboration, improved development processes. - Created test plans to document impact areas of new features, enabling effective QA testing to prevent regression and maintain system stability, while developing positive and negative test cases to validate functionality, robustness, ensuring high-quality user experience, and minimizing risk of customer reported regressions.

- Documented test cases and test execution results on Macintosh notebooks anddesktops to diagnose failing hardware/software components that may requireservice.- Comfortable working in a fast-paced and dynamic environment, while stillmaintaining a strong attention to detail and ability to identify and reportfunctional defects.- Maintained a 98% same unit repair rate while performing hardware repairs onbroken Apple Mobile Devices and Macintosh Computers.

- Rapidly adapted and learned new job responsibilities in a short time by reducing average session time with customers by -57.14% from 35 minutes to 15 minutes per session during the first 5 weeks in the role.- Managed multiple appointments simultaneously to increase my average number of sessions per queued hour from 2.8 to 3.5 sessions.

- Designed and implemented a website for patientcarehospice.com whichincreased company exposure and new client acquisition by 18% during the firstmonth of deployment.- Created website with Search Engine Optimization and set up a GoogleBusiness Profile to increase site visits, totaling over 673 visits during the firstthree months.- Strong attention to detail and ability to ensure design documents align withproject goals and objectives.