Jacqueline Champlin Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

• Oversees customer service team who provides relocation services for Fortune 5 company.
• Provides strong communication between client, vendors, customers and my team.
• Manages team escalations.
• Generates reporting to ensure team is meeting quarterly goals.
• Trains new hires on team’s processes and procedures.

• Handles tax protected home sales through the Buyer Value Option process.
• Prioritize, receive and execute homesale contracts based on dated material and guidelines.
• Manages a high caseload of homeowner transferees with home sale, closing services, expense report reimbursement and travel services.
• Follows policies and procedures based on customer’s relocation benefits provided.
• Develop plans, cost estimates, and forecasts to support customer’s relocation needs.
• Orchestrates all of the employee’s relocation including but not limited to temporary housing, travel/hotel accommodations and household goods move.

Greater Denver Area

• Managed a caseload of transferees who are currently renting a home at their origin, audit expense report reimbursement, and ancillary services.
• Administered client relocation policy to transferees moving within the U.S. and/or Canada.
• Coordinated authorized relocation services including shipment of household goods, home rental assistance, temporary housing, house hunting trips, real estate agent placement, etc.
• Acquired and maintained some knowledge of IRS rules and regulations regarding relocation.
• Identified and built relationships with third party service providers and other internal departments.
• Updated the Company systems with relevant information about the transferee and his/her move.

Greater Denver Area

• Prepared cost estimates within a custom software program
• Maintained web-based files for each relocating employee within a custom software program.
• Extensive phone and e-mail contact with transferees
• Prepared emails, memos and other correspondences on behalf of my relocation consultant.
• Liaise with other internal departments to process the needs of the transferees
• Assisted with escalation resolution both internally and externally

Denver, Colorado

• Followed client policies to ensure relocation fell within company guidelines.
• Coordinated domestic household goods shipments for multiple clients.
• Communicated clearly with the customer to ensure all needs are being met for their relocation and household goods shipment.
• Managed a large volume of emails and phone calls on a daily basis.

Greater Chicago Area

• Communicated with agents to help resolve billing issues.
• Worked with auditing system on a daily basis.
• Completed daily administrative duties.
• Corresponded with government billing agents daily to ensure billing accuracy.
• Processed 3rd party invoices and agent expenses.

Chicagoland Area

• Managed a top 50 store in the company.
• Trained all new hires on processes and technology for multiple stores.
• Assisted with interviewing potential new candidates.
• Handled daily store reconciliation and shipments.
• Encouraged and motivated employees to accomplish daily sales goals.

• Responsible for store’s opening/closing procedures.
• Head of accessory merchandising and stock.
• Delegated tasks to part time employees.
• Provided support to upper management.

New Harmony, IN

• Helped decorate events
• Helped coordinate events
• Managed all rentals coming in and out of the shop
• Implemented new organizational strategies
• Answer phones

Grayville, IL

• Prepared and organized paperwork and other materials for office use.
• Set up and handled incoming mail and office filing systems.
• Established the administrative work procedures for tracking staff’s daily tasks.
• Maintained office payroll and scheduling.
• Communicate directly with supervisor to ensure quality management remediation strategies.
• Insure that operator meets all state and federal requirements for all production.

Oak Brook, IL

Oversaw all cashiersHandled bank deposit and registersMediated customer complaintsOpening and closing dutiesTalks to customers via phoneReconciliation

Ball State University

• Created new marketing strategies
• Created new paperwork systems to streamline day to day routines
• Advertising and promotions
• Oversaw 20 employees
• Scheduling

Chicago, IL

• Promoted radio station
• Spoke with listeners
• Organized prize closet
• Worked promotional events
• Called listeners

Bachelor Of Arts (B.A.), Telecommunications

Activities and Societies: Phi Mu Sorority, Reel Deal (TV Show), 91.3 WCRD Minors in- German and Theater Production

General, General

Activities and Societies: Lyons Township Television, Golf Team, German Club, Rock Climbing Club