Jeremy Couch Email & Phone Number

• Build out the system as noted by customer requirements and assessments.
• Tracking customer issues through Zendesk tickets and Azure DevOps tickets.
• Complete system testing prior to standing up production environment prior to go-live.
• Complete customer trainings through weekly billing meetings and super-user training.

• Implementing and training new clients on the PM/EMR software. This includes discovery, setup, training, and utilization of the software in a client’s practice.
• Maintain and enforce project timelines for new clients in order to achieve milestones to get clients utilizing the software
• Identify, document, and address unique or recurring customer problems
• Conduct regular (daily, weekly) status meetings with both customer and internal key stakeholders, and keep all stakeholders informed of project progress
• Create any required supporting documents for the delivery of training at the client site such as schedule and training tips specific to the customer
• Maintain compliance with all necessary departmental procedures, HIPAA regulations and other regulatory mandates as required

Springfield, Missouri, United States

• Provide technical support across a broad range of solutions to our clients
• Provide support for clients reporting technical or solution issues
• Interact with clients to help troubleshoot and resolve technical or solution problems orissues
• Diagnose and resolve client questions or problems via various support platforms relatedto system configurations and setup, product functionality, bugs and enhancementrequests.
• Track and document inbound support requests and ensure proper notation of clientproblems or issues

Kansas City, Missouri Area

• Consult with clients on current workflows and configuration, upgrade implications, system changes and enhancements and ongoing system maintenance
• Develop and execute complex test plan and test script execution and note changes in end user functionality
• Review new defects, write steps to test, outline information for change requests and notify clients
• Navigate across venues to resolve issues, propose mitigation strategies, and escalate when appropriate to solution and engagement leadership

Kansas City, Missouri Area

• Design, implement, and train Cerner solutions at client sites
• Work with other teams to ensure project deadlines
• Provide support to clients post go live in the command center for additional training

Kansas City, Missouri Area

• Posting medical charges, payments, and journal entries to patient accounts in atimely manner
• Process insurance claim denials, file appeals, and coordinate with insurancecompanies
• Verify correct insurance information on behalf of the client and the patient,verifying receipt of all patient registration data from the client