Jeremy Couch Email & Phone Number

• Build out the system as noted by customer requirements and assessments.• Tracking customer issues through Zendesk tickets and Azure DevOps tickets.• Complete system testing prior to standing up production environment prior to go-live.• Complete customer trainings through weekly billing meetings and super-user training.

• Implementing and training new clients on the PM/EMR software. This includes discovery, setup, training, and utilization of the software in a client’s practice. • Maintain and enforce project timelines for new clients in order to achieve milestones to get clients utilizing the software• Identify, document, and address unique or recurring customer problems• Conduct regular (daily, weekly) status meetings with both customer and internal key stakeholders, and keep all stakeholders informed of project progress• Create any required supporting documents for the delivery of training at the client site such as schedule and training tips specific to the customer• Maintain compliance with all necessary departmental procedures, HIPAA regulations and other regulatory mandates as required

Springfield, Missouri, United States

• Provide technical support across a broad range of solutions to our clients• Provide support for clients reporting technical or solution issues• Interact with clients to help troubleshoot and resolve technical or solution problems orissues• Diagnose and resolve client questions or problems via various support platforms relatedto system configurations and setup, product functionality, bugs and enhancementrequests.• Track and document inbound support requests and ensure proper notation of clientproblems or issues

Kansas City, Missouri Area

• Consult with clients on current workflows and configuration, upgrade implications, system changes and enhancements and ongoing system maintenance• Develop and execute complex test plan and test script execution and note changes in end user functionality • Review new defects, write steps to test, outline information for change requests and notify clients • Navigate across venues to resolve issues, propose mitigation strategies, and escalate when appropriate to solution and engagement leadership

Kansas City, Missouri Area

• Design, implement, and train Cerner solutions at client sites• Work with other teams to ensure project deadlines• Provide support to clients post go live in the command center for additional training

Kansas City, Missouri Area

• Posting medical charges, payments, and journal entries to patient accounts in atimely manner• Process insurance claim denials, file appeals, and coordinate with insurancecompanies• Verify correct insurance information on behalf of the client and the patient,verifying receipt of all patient registration data from the client