Jeffrey Dale Email & Phone Number

Saint Paul, Mn, Us

St Paul, Minnesota, United States

Responsible for managing the Managed Service Provider division of the company, involved in marketing and client pipeline development as well. Lead CPS' adoption of Ninja RMM platform and Sophos Partnership. Additionally provides remote and on-site support of client’s end user hardware (PC/Mac) and software platforms including M365 applications, wireless, local domain, and VPN systems; Plan, purchase, deploy, and maintain physical and cloud (Azure) based network components. Primary Customer Support Liaison.

Centennial, Co

Colorado

Develop and implement strategic plan for the Customer Service Department from a single employee position to a 6+ person department. Handle customer escalations, hire and training of new employees, creation of job positions. Create, implement, and maintain policies and procedures for department employees. During this tenure increased call answering from 30% to 90% on average during a period in which overall company sales growth was 40%. Hired and trained qualified staff while splitting job functions into multiple roles to increase efficiency. Reduced repair times on customer equipment from 42+ days to six for two of five major suppliers by relocating service providers for warranty repair work. Implemented system for tracking service requests from other internal departments while ensuring under two hour response times for all customer inquires.

Weld County, Co

Fort Collins, Colorado Area

Responsible for video/photo capture of football practices, games and events both home and away. Capture of related video projects and post processing and editing of final product video for team use.

Fort Collins, Colorado Area

Responsible for reception of submissions to the journal, assigning them to editors both in the US and overseas (UK, Mexico & India), communications with clients and jurors. Responsible for hiring and training new staff and running international training retreats.

Worldwide

In addition to the general duties of a Soldier:Carpentry Masonry Specialist (12W): Reads plans and builds as a member of a team carpentry and masonry structures. MLRS Crewman (13M): As a member of a three man crew responsible for operation and maintenance of Multiple Launch Rocket System and its required associate equipment and vehicles.IT Systems Specialist (25B): Responsible for implementation/operation/maintenance/training of computer equipment and repairs, networks (secure and open) and specialized military computers. Also responsible for help desk support. Certifications through later training. Provost Marshal Investigator: same duties as a regular field police officer and police detective. Attended the Non-Resident US Army Military Police School however cannot be awarded the 31B MOS without attending the resident course. Performed duties initially supervised then independently and worked with the US Marshal's, Honolulu PD, US Army CID and MPI. Also received much of the same training again as part of Task Force Rocky Mountain deploying to Afghanistan performing detainee operations at the US Theater Internment Facility Afghanistan/ Detention Cetner in Parwan as a member of the guard force.

Colorado

Licensed Insurance Provider in Colorado, sold Whole Life coverage in the Northern Colorado market.

Fort Collins, Colorado Area

Responsible for serving customers, filling orders, operating the register, day baking, answering employees work properly during shift, training employees & delivering orders.

Greater Denver Area

Performed odd jobs in the office, often times filing.

Louisville, Colorado

Bagged groceries, retrieved carts, cleaned front end of store and worked with other departments as needed

Bachelor Of Fine Arts (Bfa), Fine Art Photography & Fiber Arts

Activities and Societies: SOVA, JUR, Water Polo

25B Mos, Information Technology

US Army IT Systems course, covering CompTIA A+, N+, S+, Cisco, Windows OS and Server, network management, implementation and architecture..

Education record

Leadership course for Non-Commissioned Officers