Strategic Vision for Don't Panic Consulting, and Strategic Technology, Marketing, and Business advisory to Don't Panic Consulting's clients.

Research and development of technology best practices across cloud platforms including AWS and Salesforce. Currently focused on DataStack and AI.

Investing in the community, in small businesses, and great ideas.Building business solutions for small and medium business, to give them access to the tools and technologies used by the largest corporations, for reasonable prices.We work with Salesforce and it's related tools, as well as provide Managed Technology and Security services to our clients. If our clients need something that isn't currently available on the market, we can build it, utilizing services like Heroku, Amazon Web Services, Azure, and Google Cloud, with technologies like Machine Learning, Artificial Intelligence, ChatBots, and Blockchain.

Campaign Advisor for Technology, Head of Technology.

Manages a single functional area based on the direction of Executive Leadership Responsible for meeting budget goals and objectives in an assigned area• Responsible for metrics and data as input to P&L• Reviews IT/Business Enablement requirements and makes recommendations to satisfy business needs• Prepares high level activity and progress reports and presents to Senior Leadership• Coordinates activities of all parties involved in delivering the service• Manages daily activities to ensure that the service provider is meeting goals and has sufficient capacity to meet the required demand• Liaises with other departments regarding cost analysis chargeback and analyzes the value obtained from all suppliers• Represents Service Area/Technology and the business's interests in technology Liaises with the appropriate process owners throughout the service lifecycle• Liaises with the appropriate process owners throughout the service lifecycle• Assures compliance and availability of appropriate process training• Coordinates services evaluation (ROI, new, updates, retirement, etc.) and dayto-day operations• Facilitates Service Center offerings and capabilities in concert with relevant business units

Liaison between the business and technology teams. Strategy and Vision to build out the requirements from the Business teams.

Responsible for: * Public facing Knowledge Base for all Products, (5 total Knowledge Bases) * Built Javascript based Public Knowledge Base (Single Page Application) on Salesforce Sites platform. * Built NodeJS based Public Knowledge Base on Heroku (After identifying that the Salesforce based site would be incredibly costly to continue to run, comparatively ~$18,000/year savings). Backed by custom REST API built in Apex on Salesforce, to continue to allow Content builders to use the built in Knowledge Base functionality in Salesforce, and continue giving Customer Service Reps access to all Knowledge Base articles. * Built Quality Assurance platform to track and grade Rep interaction quality (COPC Standards) * Project Lead on Agent Performance Dashboard, to enable agents full visibility into their current statistics, Quality scores, Survey evaluations from Customers, and feedback from higher-tiered staff when cases are escalated. * Project Lead on Salesforce Archival project - To reduce costs of Salesforce Storage, an Archival and dynamic API were constructed to move data off of Salesforce, store it behind the firewall, and re-expose the data through an API for consumption on the Salesforce cases. This enabled a full history of each case to be seen, while reducing total required storage costs. (Est. ~$4.2M savings) * Change Control / Management architect - Built a Change Control / Management program for Salesforce and other Customer Care development projects. Created process for enabling Roll-back functionality in Salesforce utilizing Continuous Integration / Deployment and Git Versioning systems to maintain consistent states between Development, Unit Testing, Acceptance Testing, and Production environments in Salesforce and AWS. Includes utilization of Configuration Management (Chef) for AWS server management.

Handling advanced technical support issues for all of Carbonite's products. Equivalent to Tier 2 Technical Support

Support for Pro, Server, Appliance customers, and Partners

General Technical Support for Personal and Pro Carbonite Products

Cyber Security Research topics including Social Engineering, Malware, Zero-Day exploits, and field work.Management of Global Cyber Intelligence Operations.Management of Web Assets.Management of Global Technology Infrastructure.

Client - Healthcare Provider - Litigation support and Open Source Cyber Intelligence gathering for fraud investigation.Client - Wholesale Vegetable Packer - Network Design / Rebuild - Windows Server / Quickbooks Enterprise Server / Information Security SystemsClient - Retail Store - Network Design / Build / Installation - Point of Sale system selection, installation and TrainingClient - Restaurant - Password recovery and internal system security auditClient - Arts and Crafts - Mobile Point of Sale selection, Installation, Training

Handle all Technical Support Inquiries, build website functionality at request of Marketing Director. Web Developer on to-be-released project. Configured and deployed new Helpdesk (support.p3proswing.com) - (Increased Customer Service efficiency by 100%+), built multiple utilities to significantly reduce specific helpdesk inquiries.Responsible for building and maintaining multiple servers to support new and updated web sites, including eCommerce. Linux (Ubuntu 12.04), Ruby on Rails, NGINX, xAMP stack.