Jenni Edwards Email & Phone Number

• SHIIP Coordinator
• Screened all beneficiary calls and coordinated Medicare counseling appointments with volunteer counselors
• Completed documents required for grant applications and reporting
• Ensured that all client contacts and outreach events were entered into the federal SHIIP Tracking and Reporting System (STARS)Options Counselor
• Conducted a personal interview to discover the client’s strengths, values and preferences and screens for eligibility for private pay and publicly-funded programs.
• Facilitated the decision-support process which explores resources and service options and supports the client in weighing pros and cons..

· Gathered documentation and facilitated smooth preparation for state Senior Center Operations Evaluation (SCOPE) with Community Services Director · Collaborated with program coordinators, Communication Specialist, and Director to create, edit, and disseminate monthly calendars and bi-monthly newsletters· Facilitated intake and offered information.

Raleigh-Durham, North Carolina Area

• Provided front-line customer service and daily assistance to Student Support Department
• Assessed visitors' needs and connected students to support resources including food assistance, mental health counseling, and mentoring
• Collaborated with program specialists & coordinators in Pathways Success Scholars, Fostering Bright Futures, Student Advocacy and Support, and Volunteerism & Leadership
• Edited web pages, newsletters, calendars, and grant proposals
• Processed e-requisitions, travel authorization and reimbursement forms, room reservations, and check requests in a timely manner
• Analyzed event survey data, created pre and post-assessments, and presented results to department. Provided assistance with quarterly and annual reports.

Cary, North Carolina

• Maintained relationships with internal and external clients across North Carolina
• Initiated quality assurance processes on the Policy Administration System team, as a query trainer and key testing staff member
• Reviewed and processed policyholder address changes and endorsements
• Successfully trained 20 team members for new system compliance
• Closely edited and produced content for training documents and the data validation project newsletter, "Innovation Monthly"
• During the aftermath of Hurricane Matthew, through catastrophe response team, received calls, filed claims, empathized the needs of the customer, and directed them to the appropriate department.

• Conducted interviews and composed articles to help students in their transition to UNCW
• Coordinated with photographers, editors, and the Student Media CoordinatorNew students received the publication during their orientation dates (May-August 2015).

• Edited articles, columns, and other publications for grammar, mechanics, and formatting

• Edited and assembled the monthly publication, "Connections" for mailing
• Designed event documents and promotional materials
• Served as Assistant Director of the Children's Music Camp
• Participated in and served at a Basic English as a Second Language Workshop
• Assembled hygiene kits for migrant workers in Central and Eastern North Carolina
• Performed daily office duties including answering phones, maintaining files, and preparing mailingsResearched grant opportunities for the Caring Connections ministry

• After School and Summer Camp Counselor:
• Cared for children ages five to 12
• Ensured the safety and well-being of children during field trips, and daily play time on bounce units and playground equipment
• Assisted children with homework assignments
• Led crafts and recreation with the childrenBirthday Party Hostess:
• Monitored bounce units throughout the party

Master'S Degree, Youth, Family And Community Science | Family Life Educator And Coaching Certification

Activities and Societies: Family Life Coaching Association | Conference Planning & Volunteer Committee Member flcassociation.org

Bachelor Of Arts (Ba), English/Professional Writing

Activities and Societies: Sigma Tau Delta (International English Honor Society) Member, UNISPIRE Team Member.

Transfer Program

Activities and Societies: