Jenni Edwards Email & Phone Number

Raleigh, Nc, Us

SHIIP Coordinator• Screened all beneficiary calls and coordinated Medicare counseling appointments with volunteer counselors • Completed documents required for grant applications and reporting • Ensured that all client contacts and outreach events were entered into the federal SHIIP Tracking and Reporting System (STARS)Options Counselor• Conducted a personal interview to discover the client’s strengths, values and preferences and screens for eligibility for private pay and publicly-funded programs.• Facilitated the decision-support process which explores resources and service options and supports the client in weighing pros and cons..• Helped in applying for and accessing support options, when requested.• Followed up to ensure that decisions and supports were effective to the individual• Maintained program documentation and reports• Used interviewing techniques and active listening skills to build rapport with clients.

· Gathered documentation and facilitated smooth preparation for state Senior Center Operations Evaluation (SCOPE) with Community Services Director · Collaborated with program coordinators, Communication Specialist, and Director to create, edit, and disseminate monthly calendars and bi-monthly newsletters· Facilitated intake and offered information, assistance and referrals to clients· Engaged with Facebook followers across three senior center pages. Provided relevant community, health education, and advocacy resources.

Raleigh-Durham, North Carolina Area

• Provided front-line customer service and daily assistance to Student Support Department• Assessed visitors' needs and connected students to support resources including food assistance, mental health counseling, and mentoring• Collaborated with program specialists & coordinators in Pathways Success Scholars, Fostering Bright Futures, Student Advocacy and Support, and Volunteerism & Leadership• Edited web pages, newsletters, calendars, and grant proposals• Processed e-requisitions, travel authorization and reimbursement forms, room reservations, and check requests in a timely manner• Analyzed event survey data, created pre and post-assessments, and presented results to department. Provided assistance with quarterly and annual reports.• Created PowerPoint and Canva presentations and presented to first year/ACA enrolled students• In March 2019, organized a Mental Health First Aid (MHFA) training day for 16 Enrollment & Student Services staff• In August-November 2019, facilitated wellness triage for students in crisis and those seeking counseling services. Offered referrals to low to no cost therapy options.

Cary, North Carolina

• Maintained relationships with internal and external clients across North Carolina• Initiated quality assurance processes on the Policy Administration System team, as a query trainer and key testing staff member• Reviewed and processed policyholder address changes and endorsements • Successfully trained 20 team members for new system compliance• Closely edited and produced content for training documents and the data validation project newsletter, "Innovation Monthly"• During the aftermath of Hurricane Matthew, through catastrophe response team, received calls, filed claims, empathized the needs of the customer, and directed them to the appropriate department.• Assisted the Executive Administrator with special events and Board meeting set-up

• Conducted interviews and composed articles to help students in their transition to UNCW• Coordinated with photographers, editors, and the Student Media CoordinatorNew students received the publication during their orientation dates (May-August 2015).

• Edited articles, columns, and other publications for grammar, mechanics, and formatting

• Edited and assembled the monthly publication, "Connections" for mailing• Designed event documents and promotional materials• Served as Assistant Director of the Children's Music Camp• Participated in and served at a Basic English as a Second Language Workshop• Assembled hygiene kits for migrant workers in Central and Eastern North Carolina• Performed daily office duties including answering phones, maintaining files, and preparing mailingsResearched grant opportunities for the Caring Connections ministry

After School and Summer Camp Counselor: • Cared for children ages five to 12• Ensured the safety and well-being of children during field trips, and daily play time on bounce units and playground equipment• Assisted children with homework assignments• Led crafts and recreation with the childrenBirthday Party Hostess: • Monitored bounce units throughout the party• Assisted parents• Served guests • Trained new employees• Performed facility inventory• Maintained facility cleanliness

Master'S Degree, Youth, Family And Community Science | Family Life Educator And Coaching Certification

Activities and Societies: Family Life Coaching Association | Conference Planning & Volunteer Committee Member flcassociation.org

Bachelor Of Arts (Ba), English/Professional Writing

Activities and Societies: Sigma Tau Delta (International English Honor Society) Member, UNISPIRE Team Member.

Transfer Program

Activities and Societies: