Assisted in the implementation and design of various networks and networking technology.Trained new members of the networking department, tier 1 and tier 2 support staff to ensure they could adequately do their job with as little supervision as possible.Quickly learned and mastered new technologies needed to finish a project and improve processes for future use; was equally successfully in both team and self-directed settings.Engaged and managed priority 1 issues, with responsibility for the timely documentation and resolution of all trouble tickets.Handled 30+ technical/mission-critical calls daily and consistently met high service standards.Successfully handled installation of multiple networking technologies in customer networks of varying size and complexity.

Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and restoring data. Selected Contributions:Created several new databases and task instructions for troubleshooting and general maintenance of the systems.

Handled technical troubleshooting in a medical environment. Handled installation of new PCs and networking.Dealt with printer and copier issues and maintenance.Selected Contributions:Helped to install a new VOIP system in coordination with a Oak Ridge psychiatric center.Ran and punched down new Ethernet cables for clinic that was being added to the hospital.