Rachel Radford Email & Phone Number

In May 2023 I was seconded to the role of Programme Manager, bringing together all major Health and Safety projects and activities into a single delivery viewpoint. In December 2023, I moved to Programme Manager for the incident response and recovery programme. This includes ensuring appropriate governance and planning across the legal, investigation, and remediation workstreams.

Portsmouth, England, United Kingdom

As part of the Digital Delivery Team, I focused on Cyber projects - in particular those relating to our ongoing compliance and regulatory requirements.

Portsmouth, United Kingdom

As an Project Manager in SGN’s Digital Delivery team I delivered various tools and technologies including EUC Windows 10 upgrade programme, IDAM improvements, MS Teams telephony, and also managed the cyber security programme.

Portsmouth, United Kingdom

As Project Manager in the Global Infrastructure and Technology Change I was accountable for multiple IT projects of varying size across all lines of business. The role involved extensive 3rd party management, skilled stakeholder engagement, and supporting our Project Co-ordinators and Junior PMs. Example projects included delivering network and infrastructure to corporate offices, and delivering technology to our new clinical partnership Newmedica. I also delivered Cloud and SaaS products for our global business, from managing an RFP for vendor selection through to closure. In February 2018 I passed my Axelos Managing Successful Programmes Foundation and Practitioner level exams.

Hampshire

Delivered 40 new business openings across the UK and ROI, circa £1m total IT budgetEnsured adherence to budget and best value solutions deliveredSupport and developed junior members of the team in project co-ordinationResource managed a roll out schedule, working with stakeholders to smooth resource and maintain high delivery standards Worked with key stakeholders and project team to deliver a Gold Build solution and automation of testing, saving over 5000 man hours on build and test per yearDelivered the migration of the mobile device management system (hosting 12,000 devices worldwide across Retail and Corporate lines of business)

Remote Worker

Working as part of a Retail Support Team to deliver support to stores within the unique Specsavers Partnership structure. Supporting learning and development within retail stores with bespoke quarterly visits to drive the business through development and training.Delivering a robust induction and optical skills classroom training program to retail staff. Designing and delivering quarterly regional meetings based on business needs for key populations such as managers, in-store trainers, and specialists.

Hampshire

Delivering 1st line IT support and providing excellent customer service to 750 retail stores in Europe.Supporting stores with the transition to an upgraded IT system.Identifying incidents and capturing concise and quality notes on the issue.Using problem-solving techniques to find a solution, and communicating this to the customer appropriately.Working with customers, within the team and across other departments to assist in resolution.

Bsc (Hons) Occupational Therapy

Activities and Societies: Occupational Therapy SocietyPractice placements: Acute Medicine, St George's Hospital, South West London and St.

Education record

A Level Biology, Psychology, Health and Social Care, General Studies AS Level Philosophy Key Skills IT, Communication