• 20+ years experience managing tradeshow exhibitor services for an average of 200 exhibits annually across 25 clients.• Prepare proposals and pricing exercises for RFP, new, and existing clients.• Collaborate with senior management, sales, and general contractor to meet or exceed project timeline expectations.• Cultivate positive and trust-based relationships with direct clients, leading to further business opportunities.

Organizations served include Zenkaikon Entertainment, Bronycon, AwesomeCon, GalaxyCon, Holiday Matsuri, Too Many Games, Connecticon, and Anime Boston• Assist Media Talent/VIP guests at each convention during 3 - 4 day events.• Exceed expectations of service to headliner guests over a 3 day period.• Engage between 1,200 and 9,000 fans and supporters of the convention guest. • Manage multiple priorities in an effective and organized manner.• Develop, maintain and promote positive and professional relationships with internal staff as well as convention members, guests, and general public.

• Create and manage schedules for VIP guests throughout a 3 day convention.• Manage a team of staff during a 3 day convention, responding quickly and efficiently to requests and issues.• Facilitate and participate in inter-departmental communicate in 12 months leading up to the event. • Review and Improve Guest Services department policies and procedures based on feedback from 1000's of attendees and convention staff.• Consistently exceed VIP guests' expectations for care and service throughout the convention,

• Create and manage schedules for 10 VIP guests throughout a 3 day convention.• Manage a team of 8 during a 3 day convention, responding quickly and efficiently to requests and issues.• Facilitate and participate in inter-departmental communicate in 12 months leading up to the event. • Review and Improve Guest Services department policies and procedures based on feedback from 1000's of attendees and convention staff.• Consistently exceed VIP guests' expectations for care and service throughout the convention.

• Helped to grow Zenkaikon from 300 attendees in 2005 to 1200 attendees in 2008.• Established and maintained a business relationship with the Valley Forge Convention Complex and guest performance artists.• Managed company financial records and filed taxes and legal paperwork.• Negotiated contracts with venues and suppliers for main event as well as outside events throughout the year.• Supervised and directed convention staff.