James Emmott Email & Phone Number

Preston, England, United Kingdom

Lancaster, United Kingdom

• Member of the management team overseeing the operations department. Line Managed a team of insurance brokers dealing with all aspects from recruitment, training, performance management and dealing with absence.
• Delivered project to successfully launch Corporate Partner account at ABSL for BMW and Volkswagen Car Insurance brands resulting in a 400% increase to end of year profit margins.
• Key leader in delivering most profitable year to date of the company posting end of year profits of £1,264K in 2018 resulted in being voted Employee of the Year. Recognising a commitment to ensuring that each.
• Supported year on year delivery of 85%+ retention rates across the Personal Lines account by mentoring employees on objection handling and delegating authority to make key decisions to close a sale.
• Increased service levels, speed to answer and reduced abandoned calls by designing and implementing telephony and retention analytical platforms that monitored individual and departmental performance.
• Reduced staff turnover and created an internal talent pool by improving the recruitment process to include skills-based tests which meant the right candidates were chosen and developed into their roles.

Lancaster, United Kingdom

• Commercial Insurance Broker working with clients of a wide range of size placing property, casualty, construction, and motor risks.
• Consistently exceeded sales monthly income targets, negotiating deals with clients and providing support throughout the policy cycle, which resulted in regularly being the highest converting sales person.
• Delivered above 40% conversion rates on all customers quoted through a commitment to ensure that each customer left with a fit for purpose purchase every time and had no requirement to seek alternatives.
• Coached and mentored peers alongside day-to-day duties as a senior member of the department as part of development for future leadership roles.
• Achieved 100% pass rate across all quality assurance checks by ensuring all trading was aligned with the regulators stringent guidelines.

Lancaster, United Kingdom

• New Business Sales Officer underwriting a wide range of new business SME insurance policies.
• Exceeded Sales Gross Written Premium targets by 20% year on year.
• Trained new employees on sales ‘best practice’ forming strong relationships with new colleagues from induction to enhance peer relationships and teamwork.
• Allianz underwriting authority attained to price and adjust policies giving extended autonomy to trade and dictate own results.