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Jose Reyes Email & Phone Number
Systems Analyst IV
at
State of Texas Department of Public Safety
2 phones found
area 512
LinkedIn matched
✓ Verified Jun 2026
4 data sources
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Current company
Role
Systems Analyst IV
Location
United States, United States, United States
Company size
Who is Jose Reyes? Overview
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Quick answer
Jose Reyes is listed as Systems Analyst IV at State of Texas Department of Public Safety, a company with 24 employees, based in United States, United States, United States. AeroLeads shows phone signal with area code 512 and a matched LinkedIn profile for Jose Reyes.
Jose Reyes previously worked as Change Analyst IV at State Of Texas Department Of Public Safety and Recording Artist at Heart Dance Records And Wayfarer Records. Jose Reyes holds Bba-Cis, Computer Information Systems from The University Of Texas At El Paso.
Company email context
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State of Texas Department of Public Safety
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Profile bio
About Jose Reyes
IT Professional specializing in wide range of technologies such desktop, server, change management, contact center infrastructure support. I also freelance as a recording artist specializing in electronic music.
Listed skills include Cipt, Consulting, Windows Server, Help Desk Support, and 151 others.
Current workplace
Jose Reyes's current company
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State Of Texas Department Of Public Safety
13 roles
Jose Reyes work experience
A career timeline built from the work history available for this profile.
Change Analyst Iv
Current
State Of Texas Department Of Public Safety
Mar 2021 - Present
Recording Artist
Current
Heart Dance Records And Wayfarer Records
Ambiente Solstice - Producer/Composer specializing in ambient electronic music
Jun 2021 - Present
Technical Support Specialist
Dec 2019 - Feb 2021
Lead Engr(Cslt)-Lifecycle A&E Verizon Business
Verizon Integrated Solutions Desk and CCSTAC, Austin, TX 2016 - 2019 Lead Engr (Cslt)-Lifecycle A&E Served as a member of Verizon's ISD and CCSTAC teams providing 3rd level UCCE support for TNT Express and State Street Bank’s environment. Performed Cisco Incident Requests and MACD activities for Kaiser Permanente’s environment. Assist with Verizon NOC with.
Jun 2016 - Mar 2019
Verizon - Capital One
At Verizon I am part of a Run-The-Engine team managing Capital One's ICM infrastructure with a high volume (300,000 calls per day and nearly 10,000 agents).Performed ICM v7.5.10 upgrade to ICM v10.5.x (hardware and software)Performed ICM v8.5.3 upgrade to ICM v8.5.4 (software)Prepping for ICM v8.5.4 upgrade to ICM v9.0.4 (software)Perform Level 1 and 2.
Feb 2010 - May 2016
Network Technician
Dimension Data (Contractor)
Conducted site discovery user surveys for BBVA Compass Banks in Central/South Texas. The Cisco IP Telephone Rollout project included: Racked and stacked Cisco 3750 Switches and Cisco VG 224's. Removed retired non-POE networking equipment. Upgraded existing 2800/3800 Cisco Routers by adding PVMD2s, EVM-HD, and EM-HDA-6FXO hardware. Deployed Cisco 7911G.
Aug 2009 - Jan 2010
Independent Contractor
Self - Employed
SMART SOURCE INC, Austin, TX Performed an OS and Software upgrade at various client locations. provided post upgrade support. LLOYD IT CONSULTING, Englewood, CO Created new Outbound Dialer Campaigns for Teletech Holdings. Performed quality assurance activities on existing dialer campaigns ANU RESOURCES, Austin, TX Provided technical support as a member of.
Jan 2009 - Aug 2009
Contact Center Engineer/Consultant I
Consultant Level One on the National UC team delivering multi-million-dollar Cisco UCCE projects for Fortune 500 firm. Unified Contact Center Services team consisted of 2 Cisco Senior Architects, 2 Architects, 2 Consultant Level Two's, and 1 Director. Improved caller experience by performing remote Call Flow Update of 100 Cisco ICM scripts. Enhanced Voice.
Mar 2008 - Dec 2008
Icm Analyst
Part of the Call Center Services team supporting call centers for Americas Line of Business; including 50 call centers (1000 agents minimum). Maintained 100% availability of Cisco ICM routing scripts on ICM 6.0/Avaya ACD platform. Primary technical role in the configuration and troubleshooting of Cisco ICM routing scripts. Built administrative.
Jan 2007 - Oct 2007
Ipcc/Icm Administrator
Accenture Llp
Key member of Voice/Network team providing infrastructure support for call centers answering average of 25K calls daily for TIER's, CHIP, and Medicaid programs. Maintained constant communication with State of Texas Officials. Managed complex Voice Infrastructure of five State of Texas call centers in a Cisco IPCC v5.0 hosted environment for Texas Access.
Jun 2006 - Jan 2007
Service Desk Incident Support Analyst
Eloyalty Corporation
Call Center Managed Services Single Point of Contact (SPOC) for 43+ worldwide customers. Executed first and second-level incident management activities and communicated with internal teams to monitor progress of service requests during life cycle. Maintained 100% satisfactory caller experience by providing first level Cisco IPCC/ICM support in a hosted.
Apr 2005 - Jun 2006
Desktop/Server/Telecommunications Support
Employment Prior To 2005
- United Teacher Associates Insurance Company, Austin, Texas 2002 to 2005 Systems Administrator and Senior Desktop Support
- Main duties were Server and Pc Technical support for 300 end users. IBM, El Paso and Austin, Texas 2000 to 2002Second Level Technical Customer Support Professional
- Main duties were PC technical support for 3000 employees at Solectron Austin and 1000 employees at Johnson & Johnson El Paso/Juarez, Mexico twin plants Ferraz Shawmut Inc., El Paso, TX /Juarez, Mexico 1998 to.
- Main duties were PC/Telecommunications support for 100 end users at El Paso and Juarez, Mexico twin plants.Desert Communications Inc., El Paso, Texas 1997 to 1998 Computer Technician III and Configuration Technician
- Main duties were conducting PC configurations for El Paso ISD and PC support for Wellsfargo El Paso.
Jan 1997 - Apr 2005
1 education record
Jose Reyes education
FAQ
Frequently asked questions about Jose Reyes
Quick answers generated from the profile data available on this page.
What company does Jose Reyes work for?
Jose Reyes works for State of Texas Department of Public Safety.
What is Jose Reyes's role at State of Texas Department of Public Safety?
Jose Reyes is listed as Systems Analyst IV at State of Texas Department of Public Safety.
What is Jose Reyes's phone number?
AeroLeads has found 2 phone signal(s) with area code 512 for Jose Reyes at State of Texas Department of Public Safety.
Where is Jose Reyes based?
Jose Reyes is based in United States, United States, United States while working with State of Texas Department of Public Safety.
What companies has Jose Reyes worked for?
Jose Reyes has worked for State Of Texas Department Of Public Safety, Heart Dance Records And Wayfarer Records, Texas Department Of Agriculture, Verizon Enterprise Solutions, and Dimension Data (Contractor).
How can I contact Jose Reyes?
You can use AeroLeads to view verified contact signals for Jose Reyes at State of Texas Department of Public Safety, including work email, phone, and LinkedIn data when available.
What schools did Jose Reyes attend?
Jose Reyes holds Bba-Cis, Computer Information Systems from The University Of Texas At El Paso.
What skills is Jose Reyes known for?
Jose Reyes is listed with skills including Cipt, Consulting, Windows Server, Help Desk Support, Ibm, Infrastructure, Service Desk, and V5.0.
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