Jose Reyes Email and Phone Number
United States
Jose Reyes's Location
United States, United States
Jose Reyes's Contact Details
Jose Reyes personal email
- Valid
Jose Reyes phone numbers
About Jose Reyes
IT Professional specializing in wide range of technologies such desktop, server, change management, contact center infrastructure support. I also freelance as a recording artist specializing in electronic music.
Jose Reyes's Current Company Details
State Of Texas Department Of Public Safety
View
Systems Analyst IV
United States
- Website:
- texasonline.com
- Employees:
- 24
Jose Reyes Work Experience Details
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Systems Analyst IvState Of Texas Department Of Public SafetyUnited States
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Change Analyst IvState Of Texas Department Of Public Safety Mar 2021 - Present
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Recording ArtistHeart Dance Records And Wayfarer Records Jun 2021 - PresentAustin, Texas, United StatesAmbiente Solstice - Producer/Composer specializing in ambient electronic music
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Technical Support SpecialistTexas Department Of Agriculture Dec 2019 - Feb 2021United States -
Lead Engr(Cslt)-Lifecycle A&E Verizon BusinessVerizon Enterprise Solutions Jun 2016 - Mar 2019VerizonVerizon Integrated Solutions Desk and CCSTAC, Austin, TX 2016 - 2019 Lead Engr (Cslt)-Lifecycle A&E Served as a member of Verizon's ISD and CCSTAC teams providing 3rd level UCCE support for TNT Express and State Street Bank’s environment. Performed Cisco Incident Requests and MACD activities for Kaiser Permanente’s environment. Assist with Verizon NOC with Cisco level 3 efforts. Experience in the following:ITIL service management skills IT Operations management /Incident Management Technical and Customer SupportLeadershipTeam BuildingResults DrivenGlobal Incident ManagementHigh Severity Triage Experience Configuring and maintaining, voice, and data networksSelf-motivated to complete task5+ years’ experience with Cisco UCCE environments -
Verizon - Capital OneVerizon Enterprise Solutions Feb 2010 - May 2016At Verizon I am part of a Run-The-Engine team managing Capital One's ICM infrastructure with a high volume (300,000 calls per day and nearly 10,000 agents).Performed ICM v7.5.10 upgrade to ICM v10.5.x (hardware and software)Performed ICM v8.5.3 upgrade to ICM v8.5.4 (software)Prepping for ICM v8.5.4 upgrade to ICM v9.0.4 (software)Perform Level 1 and 2 Cisco ICM activities for Cisco ICM product version 8.5.4Perform Move, Add, Changes for CUIS and CUIC End usersAssist Verizon NOC with Cisco level 3 effortsConduct daily Cisco ICM preventive maintenance activities in Virtual ACD environmentsPerform quarterly Microsoft Security and Symantec Virus definition updates for Capital One’s active directory ICM domains.
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Network TechnicianDimension Data (Contractor) Aug 2009 - Jan 2010Conducted site discovery user surveys for BBVA Compass Banks in Central/South Texas. The Cisco IP Telephone Rollout project included: Racked and stacked Cisco 3750 Switches and Cisco VG 224's. Removed retired non-POE networking equipment. Upgraded existing 2800/3800 Cisco Routers by adding PVMD2s, EVM-HD, and EM-HDA-6FXO hardware. Deployed Cisco 7911G, 7941G, and 7962G IP Phones. Removed legacy phones and legacy phone switches. Performed Day One support by troubleshooting telephony issues and training BBVA Compass Bank phone users.
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Independent ContractorSelf - Employed Jan 2009 - Aug 2009SMART SOURCE INC, Austin, TX Performed an OS and Software upgrade at various client locations. provided post upgrade support. LLOYD IT CONSULTING, Englewood, CO Created new Outbound Dialer Campaigns for Teletech Holdings. Performed quality assurance activities on existing dialer campaigns ANU RESOURCES, Austin, TX Provided technical support as a member of a conversion team in the Chase/WAMU bank merger project
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Contact Center Engineer/Consultant ICalence/Insight Mar 2008 - Dec 2008Consultant Level One on the National UC team delivering multi-million-dollar Cisco UCCE projects for Fortune 500 firm. Unified Contact Center Services team consisted of 2 Cisco Senior Architects, 2 Architects, 2 Consultant Level Two's, and 1 Director. Improved caller experience by performing remote Call Flow Update of 100 Cisco ICM scripts. Enhanced Voice environment by assisting in Cisco UCCE 7.5 Call Center upgrades. Assisted on a Cisco CRM and customer SAP database proof-of concept project. Worked on a Day One Cisco ICM call routing update during user acceptance testing. Assisted on a 800+ Cisco IP Phone rollout project by removing legacy phones and performing Day One support by troubleshooting telephony issues and training at a community college campus. On a team of 6 contractors upgrading routers/switches/battery backups for Leander ISD WAN/LAN Project. Acted as Single Point of Contact to Leander ISD Network Staff for duration of project. Received Certificate of Appreciation for contributions to the objectives and execution of the Leander ISD WAN/LAN Project. Environments: Cisco UCCE 7.x and Cisco UICM v7.x (Installation, Implementation, and Configuration), Cisco Call Manager 6.x (Installation, Configuration, and MACD's) -
Icm AnalystDell Corporation Jan 2007 - Oct 2007Part of the Call Center Services team supporting call centers for Americas Line of Business; including 50 call centers (1000 agents minimum). Maintained 100% availability of Cisco ICM routing scripts on ICM 6.0/Avaya ACD platform. Primary technical role in the configuration and troubleshooting of Cisco ICM routing scripts. Built administrative functionality within the ICM scripts such as hours of operation, holiday call handling, business continuity/emergency routing, etc. Ensured Cisco ICM was sending correct real time data to Dell Allocator Client 2.4.0 so CCO Helpdesk could monitor call center status. Helped maintain 100% SLA rate by timely acceptance and resolution of Problem Work Orders. Environment: Cisco ICM 6.0 with Avaya ACD release 4 (ICM Configuration and Scripting) -
Ipcc/Icm AdministratorAccenture Llp Jun 2006 - Jan 2007Key member of Voice/Network team providing infrastructure support for call centers answering average of 25K calls daily for TIER's, CHIP, and Medicaid programs. Maintained constant communication with State of Texas Officials. Managed complex Voice Infrastructure of five State of Texas call centers in a Cisco IPCC v5.0 hosted environment for Texas Access Alliance Project. Enhanced Voice environment by helping prepare Cisco IPCC 7.0 upgrade. Ensured 100% successful Call Campaigns to CHIP customers by supporting and configuring Cisco Blended Agent (predictive campaign dialer). Maintained 100% SLA rate by providing end-user support of Cisco CTIOS Softphone 5.1.0 by resolving moves, adds, change, and Remedy support tickets. Ensured 100% uptime of the call recording system by serving as backup to Blue Pumpkin (Call Recording) Administrator. Environment: Cisco IPCC v5.x - v7.x hosted and Cisco ICM v5.x (Installation, Implementation, Configuration, and Troubleshooting)
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Service Desk Incident Support AnalystEloyalty Corporation Apr 2005 - Jun 2006Call Center Managed Services Single Point of Contact (SPOC) for 43+ worldwide customers. Executed first and second-level incident management activities and communicated with internal teams to monitor progress of service requests during life cycle. Maintained 100% satisfactory caller experience by providing first level Cisco IPCC/ICM support in a hosted environment for 211 Texas. Resolved Siebel service requests using Cisco Call Manager 3.35 and Unity 4.05. Environments: Cisco IPCC v4.x hosted and Cisco ICM v4.x (Troubleshooting) Cisco Call Manager 3.35 (Configuration and MAC's) Unity 4.05 (Configuration and MAC's)
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Desktop/Server/Telecommunications SupportEmployment Prior To 2005 Jan 1997 - Apr 2005United Teacher Associates Insurance Company, Austin, Texas 2002 to 2005 Systems Administrator and Senior Desktop Support• Main duties were Server and Pc Technical support for 300 end users. IBM, El Paso and Austin, Texas 2000 to 2002Second Level Technical Customer Support Professional •Main duties were PC technical support for 3000 employees at Solectron Austin and 1000 employees at Johnson & Johnson El Paso/Juarez, Mexico twin plants Ferraz Shawmut Inc., El Paso, TX /Juarez, Mexico 1998 to 2000Systems Support•Main duties were PC/Telecommunications support for 100 end users at El Paso and Juarez, Mexico twin plants.Desert Communications Inc., El Paso, Texas 1997 to 1998 Computer Technician III and Configuration Technician •Main duties were conducting PC configurations for El Paso ISD and PC support for Wellsfargo El Paso.
Jose Reyes Skills
Cipt
Consulting
Windows Server
Help Desk Support
Ibm
Infrastructure
Service Desk
V5.0
Windows
Hardware Diagnostics
Fortune 500
Analog
Work Orders
Incident Management
Novell
System Upgrades
Networking Solutions
Serving
Hands On Training
Acd
Contact Centers
Windows Xp
Customer Support
Hd Video
Hda
Data Conversion
Wan
Texas
Microsoft Windows 98
Management
Design
Pc
Ipcc
Line Of Business
Calls
Short
Contractors
Internal Teams
Computer Information Systems
Integration
Crm
Data Backup
Routers
Lan Wan
Mexico
Medicaid
Resolve
Routing
Monitors
Accounting
Linux
Exams
Execution
Uptime
Compass
6.x
Networking
Local Area Network
Propane
Earned Value Management
Troubleshooting
System
Telecommunications
Business Services
Cell
Real Time
Project Leadership
Tier Ii
Essentials
Voice
Switches
Windows 2000
Ctios
Internet Protocols
User Acceptance Testing
Managed Services
Windows 95
Training
Bmc Remedy
Policy
Point Of Contact
Enterprise Software
Sla
End Users
Surveying
Compaq
Connectors
Scripting
Server Administration
Transitioning
Key Clients
Cisco Routers
Incident
Call Centers
Hardware
Campaigns
Sap
Gas
Yahoo
Cisco Call Manager
Configurations
Operating Systems
Applications
Y2k
Communication
Poe
System Administration
Quality Assurance
Dell Computers
Call Flow
Softphone
Dimension
Level One
Fine Tuning
Avaya Technologies
Technical Support
Project
Rollout
V7.x
Plants
Isd
Ip Phones
V4.0
Servers
Cco
Cisco Technologies
Batteries
Teaching
Network Connectivity
Moves
Certificate Of Appreciation
Proof Of Concept
Blue Pumpkin
Icm
Product Training
Windows Nt
V5.x
Call Logging
Compliance
Mac
Ucce
Phase
Business Continuity
Rate
Agents
Deployed
Unity
Staff Development
Mergers And Acquisitions
Deployments
Unified Communications
Chip
Americas
Siebel
Databases
Jose Reyes Education Details
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Computer Information Systems
Frequently Asked Questions about Jose Reyes
What company does Jose Reyes work for?
Jose Reyes works for State Of Texas Department Of Public Safety
What is Jose Reyes's role at the current company?
Jose Reyes's current role is Systems Analyst IV.
What is Jose Reyes's email address?
Jose Reyes's email address is jo****@****hoo.com
What is Jose Reyes's direct phone number?
Jose Reyes's direct phone number is +151258*****
What schools did Jose Reyes attend?
Jose Reyes attended The University Of Texas At El Paso.
What skills is Jose Reyes known for?
Jose Reyes has skills like Cipt, Consulting, Windows Server, Help Desk Support, Ibm, Infrastructure, Service Desk, V5.0, Windows, Hardware Diagnostics, Fortune 500, Analog.
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