João Renato Franco Bastos Email & Phone Number

New York, United States

New York, United States

- Customer Onboarding: Lead the onboarding process for new clients onto Quartile Portal, ensuring all necessary steps are completed accurately and efficiently.- Implementation Coordination: Collaborate with internal teams, such as Sales, Account Management, and Product, to ensure a cohesive and streamlined onboarding experience for clients.- Technical Setup: Oversee the technical setup of client accounts, including the configuration of advertising campaigns, tracking systems, and integrations with third-party platforms.- Client Communication: Serve as the primary point of contact for clients during the onboarding process, effectively communicating requirements, timelines, and progress updates to ensure a clear understanding and alignment of expectations.- Training and Support: Provide comprehensive training sessions to clients, enabling them to effectively navigate and utilize our Advertising platform. Offer ongoing support and guidance to address any questions or concerns.- Troubleshooting and Issue Resolution: Identify and address any technical or operational issues that arise during the onboarding process, working closely with internal teams to ensure prompt resolution and client satisfaction.

New York, United States

Management of key client accounts of the jewelry industry in Smart Age Solutions. I work closely with clients to identify and understand growth opportunities and to solve ecommerce related demands with the use of data analysis.- Work with Customer Service and Product Development departments to enhance overall customer experience.Collaborated with sales team members to identify growth opportunities and develop strategies to seize them.- Use of data to plan and execute marketing strategies to maximize sales of customers be it by ecommerce and/or in-store visits.- Internal coordination of marketing teams (SEO, Google PPC, Social Media, Design) with the goal to achieve specific KPIs set by clients.- Active participation in client's strategic and growth plans, such as creating and promoting retailer-specific seasonal marketing plans (bridal season, valentine's day, mother's day, black friday, etc).- Leader of a team of Account Managers, setting up individual and group goals in order to fulfill the company's objectives in customer success.- Onboarding and training of new Account Managers and creating training manual and guidelines for current and new members of the team.

- Customer support via email, messenger, Instagram, Facebook, Youtube, Hotmart and Facebook ads;- Complete Live support and moderation via Streamyard- Data compilation and analysis in spreadsheets in Excel and google Sheets- Writing and editing of ebooks and other text-based media for our students.- Provide Product Owners with quantitative and qualitative inputs about customer behaviour in order to improve decisionmaking- Worked with Customer Service and Product Development departments to enhance overall customer experience.- Effectively built and maintained long-lasting client relationships.- Managed services solutions with an emphasis on customer satisfaction.- Organized events and product workshops.- Collaborated with designers, marketers, and executives to increase brand awareness and client return.

Rio De Janeiro

- Support for students via e-mail and Facebook- Creating and sending announcements and reading material via e-mail- Keeping and managing students' frequency lists- Support for the teacher during classes and in program/class planning.- Assistance with grading assignments

Psychology

Mba, Jr, Business/Commerce, General

Curso que aborda os temas: Finanças Corporativas Gestão de Operações Gestão da Qualidade Julgamento e Tomada de Decisão Marketing e.