John Fraser Email & Phone Number

New York City Metropolitan Area

Deloitte Global Cyber Security Manager with extensive experience working with Broadcom’s WSS and both Netskope and CloudSOC CASB solutions

Lead of the Global Audit Technology Support team; this global support team located in the US and India, was created to ensure smooth operation of newly deployed audit applications across the global firm, supporting 150+ countries.• Primary responsibility is Incident Management covering the full lifecycle of issues resolution from initiation to completion with prompt and courteous follow up to the reporters of the issue• Interact directly with Member Firm IT counterparts and business teams on a daily basis to ensure timely resolution of issues and minimal impact to the audit practice• Use technical writing skills and documentation experience to author and manage our Knowledge Document SharePoint site, consisting of several hundred written documents entries; responsible for documenting the Support process flows to ensure standards are followed• Actively manage daily support/issues triage conference calls with Operations and Development teams to ensure that incident progress is moving forward toward a resolution and that any roadblocks hindering progress are identified and eliminated• Develop and deliver application support training to over 500 Member Firm support team members virtually from multiple countries to enable internal support of various Program applications• Communicate with Program leadership on any priority incidents raised and keep all product stakeholders apprised of status through to resolution

Parent company of Victoria’s Secret and Bath and Body Works Provided a dual role across two technology teams. Duties include:• Client Side Infrastructure Team- Provide high quality, customer focused support to our automation infrastructure, systems and services, providing consistent, repeatable, sustainable automation processes to our enterprise desktop computing environment- Provide face to face support to all NYC technicians and support personnel as well as extensive phone support to our 10 global locations- Provide leadership set weekly and on demand custom client reports based on need- Responsible for application packaging and to maintain, develop and support our System Center Configuration Manager environment- Manage software deployment projects from package strategy and design through automated deployment and end user problem troubleshooting- Work with our Desktop Support team to streamline our desktop and laptop images- Client side patch management and deployment• NYC Infrastructure Team- Responsible for all facets of our NYC Infrastructure environment. This includes our Windows 2003 and 2008 Servers, NAS disk, Telephony, our Cisco environment as well as our Desktop environment including Windows Vista and Windows 7- Provide 24x7 on call support in a 4 person rotation- Live by ITIL standards and processes for all Change Management, Service Request Management and Incident Management- Manage NYC Infrastructure service call queue to ensure all SLA’s are met on time- Administration of our System Center Operations Manager 2007 system to monitor and alert out on our server environment for critical issues and warnings, before there is any impact on our production environment

Harris Interactive, Princeton, New Jersey Senior Systems Administrator• Senior member of Harris Interactive Desktop Support Team (15 employees) which provides global, 24 by 7 by 365 technical support to over 1300 users within 12 offices and numerous offsite locations. • SMS 2003 Administrator. Responsible for all daily SMS administration of 12 site global environment. • Implemented and manage our patch management solution which automates deployment of all critical security patches.• Package and manage all automated software deployments and upgrades globally. Recently led and completed our global Office 2007 evaluation and implementation project, creating and managing an automated SMS deployment of the suite.• Troubleshoot all SMS site server communication issues.• Work with management to quickly and seamlessly deploy emergency patches and fixes site wide.• Responsible for all facets of administration for the Corporate Desktop environment including:• Tier 3 escalation for customer support issues. • Evaluation of hardware and software products, and recommend solutions based on cost, needs, and benefit to Harris Interactive.• Identify fixes & patches in hardware and software, test and implement the identified updates.• Manage Desktop Support Team projects from vision to delivery.• Create and manage all PC images and manage all PC hardware deployment.• Train and supervise East Coast Desktop Support Team personnel.• Create and manage corporate wide desktop and laptop system images using Symantec Ghost.• Everyday tasks like AD account administration, end user application and PC support, VPN troubleshooting, manage software licenses, troubleshooting of proprietary in-house software, and on-call support.• Report directly to the North American IT Operations Manager. Interact daily with all levels of employees including senior management.

Total Research Corporation, Princeton, New Jersey– November 1998 to October 2001(Acquired by Harris Interactive)Network AdministratorPrimary responsibilities included implementation and administration of technology solutions, as well as support 300+ employees across multiple locations.• All Microsoft based server systems design, maintenance and security.• Exchange 5.5 and GroupWise 5.5 Email Administration.• All phases of desktop support for local users plus phone assistance to all remote offices.• Responsible for nightly backups of all servers and mission critical workstations and restoration of files from tape archive.• Acquiring hardware and configuration of new server systems and the installation of the NOS and other software packages they may require. Bring the new servers online and provide seamless integration.• Provide 24/7 support for our online survey systems and web reporting systems.