John Fraser Email & Phone Number

New York City Metropolitan Area

Deloitte Global Cyber Security Manager with extensive experience working with Broadcom’s WSS and both Netskope and CloudSOC CASB solutions

• Lead of the Global Audit Technology Support team; this global support team located in the US and India, was created to ensure smooth operation of newly deployed audit applications across the global firm, supporting.
• Primary responsibility is Incident Management covering the full lifecycle of issues resolution from initiation to completion with prompt and courteous follow up to the reporters of the issue
• Interact directly with Member Firm IT counterparts and business teams on a daily basis to ensure timely resolution of issues and minimal impact to the audit practice
• Use technical writing skills and documentation experience to author and manage our Knowledge Document SharePoint site, consisting of several hundred written documents entries; responsible for documenting the Support.
• Actively manage daily support/issues triage conference calls with Operations and Development teams to ensure that incident progress is moving forward toward a resolution and that any roadblocks hindering progress are.
• Develop and deliver application support training to over 500 Member Firm support team members virtually from multiple countries to enable internal support of various Program applications

• Parent company of Victoria’s Secret and Bath and Body Works Provided a dual role across two technology teams. Duties include:
• Client Side Infrastructure Team- Provide high quality, customer focused support to our automation infrastructure, systems and services, providing consistent, repeatable, sustainable automation processes to our.
• NYC Infrastructure Team- Responsible for all facets of our NYC Infrastructure environment. This includes our Windows 2003 and 2008 Servers, NAS disk, Telephony, our Cisco environment as well as our Desktop environment.

• Harris Interactive, Princeton, New Jersey Senior Systems Administrator
• Senior member of Harris Interactive Desktop Support Team (15 employees) which provides global, 24 by 7 by 365 technical support to over 1300 users within 12 offices and numerous offsite locations.
• SMS 2003 Administrator. Responsible for all daily SMS administration of 12 site global environment.
• Implemented and manage our patch management solution which automates deployment of all critical security patches.
• Package and manage all automated software deployments and upgrades globally. Recently led and completed our global Office 2007 evaluation and implementation project, creating and managing an automated SMS deployment of.
• Troubleshoot all SMS site server communication issues.

• Total Research Corporation, Princeton, New Jersey– November 1998 to October 2001(Acquired by Harris Interactive)Network AdministratorPrimary responsibilities included implementation and administration of technology.
• All Microsoft based server systems design, maintenance and security.
• Exchange 5.5 and GroupWise 5.5 Email Administration.
• All phases of desktop support for local users plus phone assistance to all remote offices.
• Responsible for nightly backups of all servers and mission critical workstations and restoration of files from tape archive.
• Acquiring hardware and configuration of new server systems and the installation of the NOS and other software packages they may require. Bring the new servers online and provide seamless integration.