• Rectified 100 computer/printer issues by troubleshooting for a 6-person Joint Task Force administrative office.• Managed equipment account worth over $385,000 ensuring 100 percent accountability monthly of all items.• Reorganized 10 SharePoint sites for over 2,000 users by removing old information and updating with current documents. • Implemented Department of Defense, Air Force, and local installation protocol for Antiterrorism and Emergency Management by ensuring awareness of procedures for over 1,000 personnel.• Developed the Unit health and safety program by providing timely COVID-19 guidance/information updates to over 2K personnel. • Updated emergency preparedness resource materials plan to comply with federal regulations. 100% compliant during annual inspection.• Unit health and safety program manager. Provided timely COVID-19 guidance/information updates to over 2K personnel, including leadership.

• Oversaw records management, information technology, and administration for two geographically separated bi-national/joint service offices, increased productivity 75%.• Maintained Germany’s personnel/country clearance program in support of $5B in defense industry programs. Enabled over 900 Foreign Military Sales cases with 0 delays. • Administered continuous visits with German government/industry by processing over 2.4K visit requests for 5.2K visitors and 22K country clearance requests for military personnel.• Executed 18 additional duties, offsetting personnel gaps at two geographically separated sites with no mission interruptions. 100% compliant with Department of Defense/European Command directives.• Liaison for security, records management, Freedom of Information Act, content management and communication/information technology equipment. Zero findings during Inspector General inspection; received “Outstanding” rating.• Spearheaded office relocation with only 2-hour downtime by coordinating 12 network drop/computer installations, arranging office layout/movement of equipment.• Coordinated advanced shipment and pre-installation of equipment saving $1.2K, 12 man-hours by streamlining VPN installation. • Steered information technology equipment purchases with negotiation of $15K cost savings for 31 pieces of equipment, upgraded connectivity, increasing mission efficiency.• Managed civilian payroll biweekly labor reviews by ensuring zero discrepancies for accuracy of $436,000 payroll.

• Managed unit suspense program, administered Freedom of Information Act, Defense Travel System, and Drug Demand Reduction Programs. Eliminated 5-year records error by updating all programs.• Sole administrator for all personnel actions; ensured timely evaluation/decoration and in/out processing. Reduced errors/processing time by 40%. Achieved perfect on-time rate of 100%.• Supervised two-member team ensuring the routing of operating instructions, records management, leave management and file plan accuracy. Overhauled 10 outdated squadron programs. Received “Highly Effective” rating during Inspector General inspection.• Devised host base agreement for Drug Demand Reduction Program for unit of 110 personnel eliminating 5-year records error.• Administered personnel actions for over 100 personnel which reduced processing time and errors 40%.• Overhauled 10 outdated programs, wrote squadron instruction for fitness program which led to saving 336 hours a year in travel time. Received “Highly Effective” rating during Inspector General inspection.• Conducted 15 inspections, identifying/fixing 14 errors for 4 flights eliminating 4 gigabytes of unnecessary data.

• Managed information technology hardware and software worth over $95K. Procured/installed updated equipment to alleviate equipment issues. Tripled the number of intelligence reports • Directed disposition and cutoff procedures for records management program. Inspector General praised as “best records management” in the Command. Led to overall rating of “Effective” during Unit Effective Inspection.• Managed/advised Commander on $12K operations and maintenance funds. Requested/received additional $12K to purchase locater beacons. Ensured security of Agents in high threat Area of Responsibility.• Managed 19 detachment programs, rebuilt continuity for 17 programs. Ensured 100% on-time rate.• Program manager for Noncombatant Evacuation Operations Program; ensured smooth Ordered departure of nearly 700 dependents from Turkey within 72 hours.• Controlled $95K equipment account; procured/installed 12 new workstations and software which tripled the number of intelligence reports.• Achieved overall rating of “Effective” and praised as “best records management” in the command during Unit Effective Inspection for records management program.• Supported secure cameras/recordings for federal investigation interviews by installing 10 network drops, two security cameras/equipment, and 1 workstation. • Enabled capture of confession, 5 convictions on $100K black-marketing ring by processing critical software updates to Case Cracker computer.

• Directed 4-member team; resolved over 1.8K network/computer issues. Essential to over 254 combat flying missions, 300 lives saved.• Revived Electronic Records Management program leading to the update of 300 records managers rights, deletion of 50 accounts and elimination of all records backlogs within 2 days.• Spearheaded communication retrograde project; inventoried 1,400 communication assets worth over $427K.• Managed 20 SharePoint sites; eliminated over 2GB of unused data, streamlining site workflows.• Streamlined workflows by eliminating 12 unnecessary files plans/16,800 electronic records management files and over 5 gigabytes of unused data while managing 20 SharePoint sites.

• Provided knowledge operations management and computer support for an investigative squadron responsible for felony crimes. Ensured counterintelligence, and antiterrorism services at three locations.• Directed Client Support Administration duties for all assigned classified and unclassified systems. Oversaw $400K worth of equipment, turned in $15K of excess/inoperable equipment.• Supervised all administrative actions and logistics for 63 investigative personnel. Singlehandedly performed the work of four non-commissioned officers during two-month manning shortfall. 99% on-time rate.• Acquired 30% increase in annual budget enabling unit to equip three vehicles for protective services operations.• Inventoried over 600 individual pieces of equipment valued over $400K in preparation for Iraq drawdown.• Equipment account custodian for $155K worth of equipment; located 17 of 18 missing items.• Spearheaded reorganization efforts, disposing of $15K work of outdated computer equipment.• Implemented timely operating system upgrade on over 65 workstations ensuring no work stoppage.• Identified 8 workstations near failure, procured replacements by providing timely software updates on 45 computers.• Conducted Client Support Administration duties for 20 assigned classified and unclassified systems; ensured full accountability of $400K worth of equipment by disposing of $15K of excess/inoperable equipment.• Rectified command-wide network drop by providing solution by repairing 10 computers in under 3 hours.