J.R. Gast work email
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J.R. Gast personal email
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J.R. Gast phone numbers
J.R. Gast is a Store Manager at Tender Loving Empire. He possess expertise in offshoring, call center, training, process improvement, troubleshooting and 22 more skills. Colleagues describe him as "J.R. is by far one of greatest Regional Directors of Performance with whom I have ever worked. J.R. had the ability to deconstruct situations to their most basic parts allowing the team assembled to see the problem or situation in a way that it was easy to address. I would recommend J.R. to any company as a man who gets things done and inspires productivity in others.", "JR is a strong operational and strategic call center leader with a proven track record of process improvement success. His personality and leadership style allow him to quickly gain trust of clients, peers and team members. His international and domestic experience in both the client and vendor roles gives him strong insight in how to positively affect KPIs and the bottom line.", and "J.R. brings to the table an intuitive ability to understand organizational structure and needs, as well as a quick grasp of the business relevance of complex technical concepts. He possesses good communication skills in directly yet tactfully bringing focus to the issue at hand. His down-to-earth manner helps him motivate people through friendliness, humor, and understanding, as well as providing context-appropriate explanation of the issues to individuals at every level of the organization."
Tender Loving Empire
View- Website:
- tenderlovingempire.com
- Employees:
- 39
-
Store ManagerTender Loving EmpireSeattle, Wa, Us -
Svp, Community And CxBlurt.FmSeattle, Wa, Us -
Supreme CommanderPuzz Records Jun 2018 - Present -
Head Of OperationsLittle Red Radio Jan 2023 - Feb 2024 -
Vp, Customer SupportOfferup Sep 2019 - Dec 2023Bellevue, Washington, Us -
Vp, Client ExperienceZillow Group Feb 2017 - Apr 2019Seattle, Washington, Us -
Senior DirectorZillow Group Dec 2015 - Jan 2017Seattle, Washington, Us -
DirectorZillow Group Sep 2014 - Dec 2015Seattle, Washington, Us -
Senior Director Of Customer SupportRhapsody International Mar 2010 - Aug 2014Seattle, UsResponsible for customer support for online music service brands Rhapsody and Napster in Europe, Latin America, & US. -
Regional DirectorSitel 2009 - 2010Miami, Fl, UsDrove key performance indicator process improvements, audited for process compliance and directed learning environments for multiple call center region with +1000 FTE. -
Senior Practice ManagerWipro Technologies 2007 - 2008Bangalore, Karnataka, InRelationship and Business Development for Wipro Technologies. -
Director India OperationsEarthlink 2006 - 2007Atlanta, Georgia, UsLead customer care and technical support management teams for multiple vendor, high volume contact centers based in India. Duties include managing multiple vendor compliance by directing and implementing key performance indicators for +2000 customer care and technical services agents. Daily interaction and guidance at all levels of vendor operations including oversight of contract compliance. -
Senior Vendor ManagerEarthlink 2004 - 2006Atlanta, Georgia, UsDirected inbound support operations for EarthLink locations in India, comprising +1000 FTE. Lead multiple centers handling multiple contact types to top of vendor stack ranking month over month. Managed strategy for the movement of 600 technical support and customer care seats off shore. Ramped-up four new contact centers across multiple vendors and cities. -
Technical Training LeadEarthlink 2003 - 2004Atlanta, Georgia, UsResponsible for delivering highly complex technical training to domestic and offshore agents in-country. Lead team of trainers during offshore of 1000 FTE to India, living in-country for several months, multiple cities. Managed training of new hires across numerous call types and multiple vendors in a dynamic offshore environment. -
Recovery AnalystEarthlink 2003 - 2004Atlanta, Georgia, Us -
Technical SupportEarthlink 2001 - 2003Atlanta, Georgia, UsResponsible for resolving at-risk, high impact customers across several products and contact types, both technical and customer care related at an advanced Tier. Achieved better than plan KPI targets in productivity and quality, while achieving high customer satisfaction. -
Exchange Email AdministratorInternational Rescue Commitee 2001 - 2002
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TeacherWalden School 1998 - 2001
J.R. Gast Skills
J.R. Gast Education Details
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Ball State University -
Muncie Central
Frequently Asked Questions about J.R. Gast
What company does J.R. Gast work for?
J.R. Gast works for Tender Loving Empire
What is J.R. Gast's role at the current company?
J.R. Gast's current role is Store Manager.
What is J.R. Gast's email address?
J.R. Gast's email address is jr****@****ail.com
What is J.R. Gast's direct phone number?
J.R. Gast's direct phone number is +140424*****
What schools did J.R. Gast attend?
J.R. Gast attended Ball State University, Muncie Central.
What skills is J.R. Gast known for?
J.R. Gast has skills like Offshoring, Call Center, Training, Process Improvement, Troubleshooting, Management, Customer Experience, Call Centers, Vendor Management, Customer Service, Strategy, Quality Assurance.
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