J.R. Gast

J.R. Gast Email and Phone Number

Store Manager @ Tender Loving Empire
Seattle, WA, US
J.R. Gast's Location
Seattle, Washington, United States, United States
About J.R. Gast

J.R. Gast is a Store Manager at Tender Loving Empire. He possess expertise in offshoring, call center, training, process improvement, troubleshooting and 22 more skills. Colleagues describe him as "J.R. is by far one of greatest Regional Directors of Performance with whom I have ever worked. J.R. had the ability to deconstruct situations to their most basic parts allowing the team assembled to see the problem or situation in a way that it was easy to address. I would recommend J.R. to any company as a man who gets things done and inspires productivity in others.", "JR is a strong operational and strategic call center leader with a proven track record of process improvement success. His personality and leadership style allow him to quickly gain trust of clients, peers and team members. His international and domestic experience in both the client and vendor roles gives him strong insight in how to positively affect KPIs and the bottom line.", and "J.R. brings to the table an intuitive ability to understand organizational structure and needs, as well as a quick grasp of the business relevance of complex technical concepts. He possesses good communication skills in directly yet tactfully bringing focus to the issue at hand. His down-to-earth manner helps him motivate people through friendliness, humor, and understanding, as well as providing context-appropriate explanation of the issues to individuals at every level of the organization."

J.R. Gast's Current Company Details
Tender Loving Empire

Tender Loving Empire

View
Store Manager
Seattle, WA, US
Employees:
39
J.R. Gast Work Experience Details
  • Tender Loving Empire
    Store Manager
    Tender Loving Empire
    Seattle, Wa, Us
  • Blurt.Fm
    Svp, Community And Cx
    Blurt.Fm
    Seattle, Wa, Us
  • Puzz Records
    Supreme Commander
    Puzz Records Jun 2018 - Present
  • Little Red Radio
    Head Of Operations
    Little Red Radio Jan 2023 - Feb 2024
  • Offerup
    Vp, Customer Support
    Offerup Sep 2019 - Dec 2023
    Bellevue, Washington, Us
  • Zillow Group
    Vp, Client Experience
    Zillow Group Feb 2017 - Apr 2019
    Seattle, Washington, Us
  • Zillow Group
    Senior Director
    Zillow Group Dec 2015 - Jan 2017
    Seattle, Washington, Us
  • Zillow Group
    Director
    Zillow Group Sep 2014 - Dec 2015
    Seattle, Washington, Us
  • Rhapsody International
    Senior Director Of Customer Support
    Rhapsody International Mar 2010 - Aug 2014
    Seattle, Us
    Responsible for customer support for online music service brands Rhapsody and Napster in Europe, Latin America, & US.
  • Sitel
    Regional Director
    Sitel 2009 - 2010
    Miami, Fl, Us
    Drove key performance indicator process improvements, audited for process compliance and directed learning environments for multiple call center region with +1000 FTE.
  • Wipro Technologies
    Senior Practice Manager
    Wipro Technologies 2007 - 2008
    Bangalore, Karnataka, In
    Relationship and Business Development for Wipro Technologies.
  • Earthlink
    Director India Operations
    Earthlink 2006 - 2007
    Atlanta, Georgia, Us
    Lead customer care and technical support management teams for multiple vendor, high volume contact centers based in India. Duties include managing multiple vendor compliance by directing and implementing key performance indicators for +2000 customer care and technical services agents. Daily interaction and guidance at all levels of vendor operations including oversight of contract compliance.
  • Earthlink
    Senior Vendor Manager
    Earthlink 2004 - 2006
    Atlanta, Georgia, Us
    Directed inbound support operations for EarthLink locations in India, comprising +1000 FTE. Lead multiple centers handling multiple contact types to top of vendor stack ranking month over month. Managed strategy for the movement of 600 technical support and customer care seats off shore. Ramped-up four new contact centers across multiple vendors and cities.
  • Earthlink
    Technical Training Lead
    Earthlink 2003 - 2004
    Atlanta, Georgia, Us
    Responsible for delivering highly complex technical training to domestic and offshore agents in-country. Lead team of trainers during offshore of 1000 FTE to India, living in-country for several months, multiple cities. Managed training of new hires across numerous call types and multiple vendors in a dynamic offshore environment.
  • Earthlink
    Recovery Analyst
    Earthlink 2003 - 2004
    Atlanta, Georgia, Us
  • Earthlink
    Technical Support
    Earthlink 2001 - 2003
    Atlanta, Georgia, Us
    Responsible for resolving at-risk, high impact customers across several products and contact types, both technical and customer care related at an advanced Tier. Achieved better than plan KPI targets in productivity and quality, while achieving high customer satisfaction.
  • International Rescue Commitee
    Exchange Email Administrator
    International Rescue Commitee 2001 - 2002
  • Walden School
    Teacher
    Walden School 1998 - 2001

J.R. Gast Skills

Offshoring Call Center Training Process Improvement Troubleshooting Management Customer Experience Call Centers Vendor Management Customer Service Strategy Quality Assurance Outsourcing Program Management Customer Satisfaction Software Documentation Microsoft Office Leadership Business Development Business Process Crm Cross Functional Team Leadership Team Leadership Telecommunications Project Management Business Analysis Integration

J.R. Gast Education Details

  • Ball State University
    Ball State University
  • Muncie Central
    Muncie Central

Frequently Asked Questions about J.R. Gast

What company does J.R. Gast work for?

J.R. Gast works for Tender Loving Empire

What is J.R. Gast's role at the current company?

J.R. Gast's current role is Store Manager.

What is J.R. Gast's email address?

J.R. Gast's email address is jr****@****ail.com

What is J.R. Gast's direct phone number?

J.R. Gast's direct phone number is +140424*****

What schools did J.R. Gast attend?

J.R. Gast attended Ball State University, Muncie Central.

What skills is J.R. Gast known for?

J.R. Gast has skills like Offshoring, Call Center, Training, Process Improvement, Troubleshooting, Management, Customer Experience, Call Centers, Vendor Management, Customer Service, Strategy, Quality Assurance.

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