Jessica Ricks Email & Phone Number

Moreno Valley, Ca, Us

Provide ongoing support of communications and network systems architecture, video distribution, long-haul communications systems, and enhancement support for operations.Analyze, troubleshoot, and maintain RPA-SOC computer and network systems including hardware, software, operations support for Microsoft Windows and other operating systems at multiple classification levels. LAN/WAN communications, firewalls, operations support for Microsoft Windows operating systems, and networks at multiple classification levels.Ensure proper configuration of servers, virtual servers, storage solutions, computer, and software necessary routers, switches, firewalls, crypto and other communications equipment necessary for the successful operation of the RPA-SOC.Conduct risk and vulnerability assessments of information systems to identify vulnerabilities, risks, and protection needs

March Air Reserve Base, California, United States

- Installs, supports and maintains network servers and operating systems in bothdeployed and fixed environments- Manages system accounts, performs system-wide backups and data recovery serviceson cyber networked systems- Manages secure authentication methods using public key infrastructure (PKI)technologies, policies, and procedures- Installs, upgrades, and troubleshoots systems and circuits that access Federal andcommercial networks worldwide- Evaluates existing systems compliance against DoD security requirements to includeDISA Security Technical Implementation Guides (STIGs) and Security RequirementsGuides (SRGs)- Analyzes system performance and vulnerability scans of information systems andassists in remediation tasks

Nellis Afb, Nevada

Coordinated, conducted, led and managed various administrative tasks in support of organizational commanders, directors, and senior leader of Air Force, Department of Defense (DoD) and joint organizations. Responsibilities consisted of office management, human resources (HR), executive staff support, postal, official mail and a variety of other services and duties. Drafted correspondence and directed various duties including suspense tracking, workflow management, electronic mail management, content management, calendar management, meeting support, and receptionist duties. Reviewed communications to ensure adherence to standards for style and format, coordinated publications, composed policies, and analyzed information in personnel and manpower database systems.

March Air Reserve Base, California

Performs work in support of the wing information management program.Administers the installation Records Management Program.Performs work in support of the installations Freedom of Information Act (FOIA) and Privacy Act (PA) Programs.Assists the Functional Manager (FAM) and Career Manager of the 3AXXX AFSC positions on the installation.Supports local knowledge management initiatives designed to identify, capture, evaluate, retrieve, and share the information assets of the organization.

Corona, California

Perform policy, guidance, training, and consultation services to the NSWC Corona Division community to promote compliance with Federal record-keeping requirements to preserve and protect agency information. Assist in coordinating with responsible offices for reviews of the commands approximate qualifying documents (forms, standing operating procedures, support agreements, and instructions). Perform monthly updates and maintenance of the commands Records Management intranet site. Draft command directives and policies as needed annually. Receive, review, route and track documents annually that require the commanding officer’s signature to ensure compliance with the Naval Correspondence Manual and established DON and command templates. Update the commands Command Directory and Organization Chart each calendar quarter. Process DD67’s, Forms Action Request, annually and create/update official command forms using Adobe Pro and Adobe LiveCycle. Assist in researching data and responding to records management, forms, and directives data calls as they are received. Assist in creating and disseminating monthly, records management, forms and directives awareness information, posters and materials for display throughout the command’s office spaces and common areas. Assist with creating a centralized repository of the commands external agreements ensuring accountability and ease of retrial when needed. Utilize Microsoft Access to assist in tracking and updating external agreements, ensuring they are current and required annual reviews are being conducted. Ensure adherence to quality standards, deadlines, and proper procedures. Perform several tasks concurrently with ease and professionalism. Develop and communicate work products.

Biloxi, Mississippi

Coordinated and oversaw military education instruction, delivered military training, and developed and maintained files, reports and training forms relating to student performance. Supported airmen with training, military bearing, and behavior problems by delivering needed resources and counseling. Developed military training instruction methods, and provided demonstrations and instruction on drill, parades, retreats and review processes. Contributed to selection and professional development of student leaders by ensuring compliance with discipline and military standards related to safety in formations, dormitories and sports.

Various Locations

Provided client-level IT support, planned IT repairs and performed configuration and initial diagnostics of information systems. Ran system diagnostics, identified hardware and software discrepancies, and installed and set-up operating systems and applications. Coordinated and oversaw organizational data assets, information management functions, publications and forms creation and knowledge services. Operated Official Mail Center. Utilized information systems to create, collect, process, disseminate, use, store, protect, and dispose of information. Approved and led development of published content, publications and forms. Primary contact for Internet and e-mail management and use policies. Developed document management policy, processes and procedures, manual and electronic file plans. Ensured documentation management processes adhered to Privacy Act (PA) and Freedom of Information Act (FOIA) regulations. Also provided insight for high-level decision-making processes as consultant and liaison for data, knowledge planning and integration. Evaluated and created desktop operating pictures/dashboards.

Full Stack Web Development

Completed 480+ hours of direct coding experience. Gained proficiency in building JavaScript, Ruby, and React applications. Practiced test.

Information Technology Network Support Specialist

The ITNSS Program trains a student to become a Network Support Specialist, Computer Support Specialist, Helpdesk Specialist and/.

Associate Of Arts And Sciences (A.A.S.), Information Resources Management