Jonathan R. Email & Phone Number

Chertsey, Surrey, Gb

- Document and analyze information and processes to help solve critical business issues- Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.- Demonstrate current expertise in Information Systems and apply this to the development, execution, and improvement of action plans by providing advice and guidance to others in the application of information and best practices- Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.- Seek opportunities for improvement and make recommendations for change; identify flaws in logic or assumption errors- Assist in developing/maintaining project management standards and methodologies

Menlo Park, California, Us

*Part of 2022 layoffs - Collaborate with Business Analysts, project Leads and IT Team to resolve issues and ensure solutions are viable and consistent for end users- Participate in continuous performance improvement and root cause analysis sessions to improve system reliability, and standards- Ensure user data and customer case records are maintained with accuracy and integrity within Salesforce and other supporting systems- Proactively document and optimize the process- Configure reports, dashboards, and list views within systems- Effectively analysis and design techniques to solve business problems using informationtechnology- Serve as change agents who identify the organizational improvements needed, designsystems to implement those changes, and train and motivate others to use the systems

Charlotte, North Carolina, Us

- Coordinated with managers and users to identify systems problems; assesses severity of the issues and prioritizes responses as appropriate- Communicated a realistic picture of the new system and what it will do for users and managers- Install, configure, document, test, and implement new systems and applications- Supported hardware development, analysis, and testing as well as cloud management- Provided support to end-users via troubleshooting and completion of help desk tickets- Researched and deployed new software initiatives designed to improve workflow efficiencyand reduce expenses- Created learning material and perform monthly technology workshops for end users- Coordinate and manage all IT vendor service and their contractual agreements

Atlanta, Georgia, Us

- Assisted in management of a 420 unit property by partnering with prospects to discover their must haves in order to drive up occupancy - Improved upon service skills through various training programs that enables me to navigate positive and negative interactions with residents as to address their concerns- Design and perform outreach marketing to increase traffic for property- Created and coordinated monthly resident events as to provide an at home environment- Extensive knowledge of OneSite to manage residents information