Integrated on the Project "Campus Cidadania Digital" towards process automation:- implementation of additional functionalities in the incumbent Higher Education ERP application- WebTV Project conclusion- Implementation and testing of Secure Exams Online (ExOS), featuring BYOD for students in major Learning Sites of the University

- Managing people, activities and processes on a team of 30 people.- Mentoring the change of Services from an “Academic” to an “Enterprise” vision aligned with the 5yr Evolution Plan of the Institution- Datacenter modernization, implementing new consolidation and virtualization processes- Restructuring of some key applications (Academic, Library Mgmnt App, new Portal, Corporate TV and planning for new SAP ERP)- Rearrangement of the IT Catalogue Services, mentor of ISO9000 processes and ITIL v3 on the specialties of Service Desk, Asset Management and Change Management- Organizer of the Audiovisual Services, associated with the Multimedia team

- Initially as ETAM on the Telecom segment, moving later as a Technical Consultant in the Industry segment (Retail and Utilities)- Superdome Solution Mgr- Solution Architect for High Availability and Disaster Recovery technologies

- People management of the PreSales Department, Telephone Sales and Quote & Configuration Team, in coordination with the Sales Department

- Integrated in the Iberian Region, managing people, activity and projects in accordance with HP Corporate policies- Planning and executing in-house Data Center transference on 2 Office moves- Iberian responsible for “Year 2000 (Y2K)” migration of all UNIX systems (Datacenters and end-users systems) in all HP Offices at the Peninsula, for a compatible HP-UX version

As Support Admin Manager:- People management including the Call Center of Support Services; Spare Parts management; Administration of Customers Maintenance Contracts; Negotiation of Support Levels in accordance with Support Manager indicationsAs IT Coordinator:- Management of equipments and Network supporting business

- Management of a Support Team giving maintenance and support to all range of informatics products sold by the distributor in Portugal: peripherals, desktops, Corporate systems and alphanumeric computers.

- “Freelancer” on maintenance of HP1000, HP3000 and correspondent peripherals on HP MajorAccounts customers

- CPU troubleshooting specialist on maintenance of Systems 90/30, Variant V700, S80 and related peripherals with a large component of mechanical parts