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Jonathan Rivera is listed as Information Technology Professional at Ebiquity plc, a company with 628 employees, based in Port St Lucie, Florida, United States. AeroLeads shows a matched LinkedIn profile for Jonathan Rivera.
Jonathan Rivera previously worked as IT Service and Support Analyst at Ebiquity Plc and Service Desk Analyst at Nordic Global. Jonathan Rivera holds Associate Of Science - As, Computer Systems Networking And Telecommunications from Montgomery County Community College.
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I'm an Information Technology Professional driven by a passion for innovation and a commitment to excellence. With a focus on integrity and open communication, I build strong relationships with colleagues and clients.My highlight achievement is consistently earning the highest Customer Satisfaction (CSAT) ratings each month. This reflects my dedication to understanding and meeting customer needs, delivering tailored solutions for their utmost satisfaction.Outside of work, I'm a proud cat dad and enjoy quality time with my family. I also find joy in gaming, weightlifting, and basketball, balancing physical and mental well-being.Let's connect and empower excellence together as technology meets human-centric solutions.Empowering Excellence, Transforming Possibilities.
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United States
-Deliver prompt first-line technical support via phone, email, and in-person for hardware, software, and network issues.-Diagnose and resolve a wide range of IT issues to ensure minimal disruption to end-users.-Log and manage incidents using IT service management software, prioritizing and escalating as necessary.-Process and fulfill service requests.
United States
-Provide Level I Support Desk coverage. -Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, chat, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. -Uses established procedures and experience to determine the nature of the problem and.
Port St Lucie, Florida, United States
Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.Follow-up on open tickets, keeping the clients informed of any updates to their tickets along the way.Record, track, and document the service desk incident within the.
Newtown Square, Pennsylvania, United States
Operated in an SAP Data Center NOC. Utilized the SAP SPC ticketing system and ServiceNow to acknowledge incoming service tickets.Increased response times based on contractual SLAs to ensure objectives were consistently met.Hardware Diagnostics/Device Status Checks Physical hardware examination includes the recording of any external error/status indicators.
Other employees you can reach at ebiquity.com. View company contacts for 628 employees →
Vasif Asadov
Colleague at Ebiquity Plc
London, England, United Kingdom, United Kingdom
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Ojon Ogbonna
Colleague at Ebiquity Plc
Nigeria, Nigeria
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George Haynes
Colleague at Ebiquity Plc
London, England, United Kingdom, United Kingdom
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Sofia Savvidou-Gianniri
Colleague at Ebiquity Plc
London, England, United Kingdom, United Kingdom
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Fernanda Zavala
Colleague at Ebiquity Plc
Madrid, Community Of Madrid, Spain, Spain
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Dore Mi
Colleague at Ebiquity Plc
Monrovia, California, United States, United States
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CC
Cristina C.
Colleague at Ebiquity Plc
Greater Madrid Metropolitan Area, Spain
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Nadine Fox
Colleague at Ebiquity Plc
Greater Southampton Area, United Kingdom
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Audrey Fernandez
Colleague at Ebiquity Plc
Manor, Texas, United States, United States
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SB
Simone Brenna
Colleague at Ebiquity Plc
Milan, Lombardy, Italy, Italy
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Quick answers generated from the profile data available on this page.
Jonathan Rivera works for Ebiquity plc.
Jonathan Rivera is listed as Information Technology Professional at Ebiquity plc.
Jonathan Rivera is based in Port St Lucie, Florida, United States while working with Ebiquity plc.
Jonathan Rivera has worked for Ebiquity Plc, Nordic Global, Dataprise, and Insight.
Jonathan Rivera's colleagues at Ebiquity plc include Vasif Asadov, Ojon Ogbonna, George Haynes, Sofia Savvidou-Gianniri, and Fernanda Zavala.
You can use AeroLeads to view verified contact signals for Jonathan Rivera at Ebiquity plc, including work email, phone, and LinkedIn data when available.
Jonathan Rivera holds Associate Of Science - As, Computer Systems Networking And Telecommunications from Montgomery County Community College.
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