John Jacome, Pmp,Pmi-Acp, Itil Email & Phone Number

Columbia, Maryland, United States

Columbia, Md

Responsible for the overall management of the business unit including: budgeting and revenue recognition, profit/loss, staff management/development, cultivating favorable relationships with clients; program/portfolio management; and leveraging resources to continuously improve efficiency and responsiveness in client delivery.

Columbia, Md

Responsible for ensuring customer focused delivery of IT projects in accordance with project management best practices.

Columbia, Md

Responsible for ensuring customer focused delivery of infrastructure, web development, and software development projects in accordance with project management best practices, contractual obligations, and regulatory legislation. Managed customer accounts and consistently met or exceeded KPIs for new business, P&L, and customer satisfaction. Managed 42 direct reports and numerous subcontractors and partners.

Responsible for successfully implementation and configuration of company software including: creation of project management plans, deliverables, data conversion analysis, interface requirements, system setup, requirements analysis, software design documentation, testing, training, on-site support for implementation and ongoing support for post-implementation issues. Provided project oversight, status reporting, issues/risk tracking, and change control. Adhered to project management best practices and ISO 2001 requirements.

Andover, Ma

Conduct inventory audits, identify areas of weakness and coordinate user training. Analyze business practices and make recommendations for improving system utilization for better efficiency and accuracy. Create custom reports and databases as needed. Create training materials and deliver instruction.

Washington D.C. Metro Area

Analyzed consumer complaint data for correlations to specific violations of the FTC Act. Solicited preliminary consumer statements and made recommendations regarding case applicability to staff attorneys. Monitored corporate materials for compliance with court ordered FTC mandates.

Pawtucket, Ri

Responsible for all aspects of store systems - planning, implementation, training and support. Provided third-tier technical support. Primary liaison between corporate business units (Finance, Retail, Sales Audit) and IT. Led implementation teams. Developed curricula, led train-the-trainer classes, and performed end-user training for both custom applications and general office applications.