Jason Karaffa Email & Phone Number

Santa Clara, California

IT support for the headquarters office of approximately 60 people and 100 devices. Obtained relevant IT certifications and continued to learn Python and started learning PowerShell. Organized the Network Infrastructure and labeling for the server room for efficient troubleshooting and proper storage of spare devices. Advised users on safe computing practices and assisted users in troubleshooting their personal devices. Developed documents in detailing instructions on more advanced repair techniques.

Salem, Virginia

In addition to the previous role of Field Technician I Trained new field technicians in layer 1 Network maintenance at Roanoke College and maintaining a high level of customer service. Lead a small team of junior technicians in serving the schools networking needs . Optimized wireless access points to to obtain 95% service coverage in the buildings on campus. Worked on multiple projects to include developing a map of the fiber optic cable on campus, re-wiring a network closet to make troubleshooting more efficient. Also developed a high standard or network closet maintenance and removal of excess cable.

Salem, Virginia

Worked with a small team of network field technicians to maintain the layer 1 network on Roanoke College. Developed a reputation of maintaining a high level of customer service and network reliability. Serviced approximately 2000 people and approximately 6000 devices. Maintained Cisco VoIP phones and Cisco wireless access points. Configured VoIP phones for new staff and faculty using Cisco Unified Communications. Worked with the Telecom Manager to deploy new VoIP phone models and train users as needed. Collaborated with the Network Engineer in optimizing the wireless coverage for the buildings on campus.

Roanoke, Virginia Area

Private Science tutor for students with special needs. Group Tutor for general science (Biology, Chemistry). Math tutor for the drop-in math center at the library. In-class remedial math teaching assistant.

United States

USCGC Alex Haley: Trained new crew on emergency response to shipboard disasters. Trained a small number of crew members in maintenance of emergency response equipment and tools. Established and maintained shipboard maintenance logs. Trained in welding, plumbing, pipe-fitting, basic carpentry, firefighting, CBRNE warfare defense(detection and decontamination).TRACEN Cape May: Served in the base fire station for on and off base emergencies. Watch was spent as the emergency dispatcher. Trained in Structural firefighting, HAZMAT(Response, Technician, Incident Command), Emergency Medical Technician, Driver/operator (Heavy Rescue, Pumper)