Jamie Reince Koepke, M.Ed. Email & Phone Number

Coaches a diverse clientele guiding them through job transitions and helping them achieve their professional goals by meeting the person "where they are" and discussing effective job search strategies tailored to their individual career goals and circumstances.

• Proactively served as a trusted advisor and provided support in delivering products to meet global business needs with a focus on strategic initiatives, understanding market challenges and candidates’ experiences.
• Took initiative to drive a “tester friendly” User Acceptance Testing (UAT) process by providing curriculum and recorded the “kick-off” video to increase UAT tester engagement globally.
• Identified opportunity using LHH business knowledge to provide requirements for an Athlete portal by working with Sports Solutions team to generate income in current year.
• Utilized LHH business knowledge to suggest a non-technical solution for faster implementation to evaluate Career Transition program offering a recruiter to a specific Career Transition candidate audience.
• Streamlined and socialized the Idea Form/Tech Request process working with key stakeholders, to minimize the timeline it previously took for the business to make/track new technology requests.

• Broad role focused on business objectives and the customer experience, monitoring trends and identifying market opportunities. Managed customer “lifecycle” expectations, identifying business development opportunities.
• Monitored trends and used critical and innovative thinking to identify new opportunities.
• Proactively created “lifecycle" of program timeline, identifying candidate touchpoints to increase and maintain program engagement.
• Analyzed candidate experience and trends to collaborate with LHH Account Representatives and developed project plan for consistent communication, which improved overall quality scores for large retail client.
• Called upon to assist with LHH’s new Compass program using subject matter expertise, user experience and project management skills to complete project deliverables.

• Reduced costs by creating and implementing an enhanced approach to service LHH candidates through Team Consulting.
• Reduced cost by 33% within five months during unprecedented volume in 2020.
• Improved candidate quality scores within 30 days of taking over new U.S. Consultants on Call (COC) process implementation.
• Created, implemented, and presented COVID19 targeted webinar called “Job Search in Times of Economic Adversity” with a matter-of-fact theme to encourage candidates during atypical times.
• Turned around internal quality scores by managing consultants’ expectations and providing trust for a comfortable environment to discuss issues and celebrations as a team and/or individually.
• Developed and implemented “Accelerate Your Job Search” including PowerPoint and recording, receiving 4.8 of 5.0 evaluation score on content and facilitation.

• Led research to create and update collateral to centralize delivery services, providing subject matter expertise on products, services and creating learning events. Worked with clients to implement new program(s) and.
• Researched current trends and created/updated webinar curriculum providing effective content/topics for candidates in today's marketplace, reporting to SVP, Centralized Delivery Services.
• Within 10 days, met client requirements and implemented a Voluntary Separation Program for a large corporate client by collaborating with stakeholders/project team members.
• Appointed to lead Consultant Onboarding Training for new domestic and international consultants as Subject Matter Expert on LHH products/processes by facilitating 2-hour sessions weekly and updating materials to meet.

Greenville, South Carolina, United States

• Provided career transition through one-on-one coaching, group training and webinar facilitation.Maintained 4.5 average on 5.0 scale in webinar satisfaction scores using job market knowledge and career coaching tools.
• Coached individuals to navigate a proactive/productive search by identifying targeted prospective employers and developing competitive job search tools and messaging.
• Proactively stayed informed of current market trends to help individuals pursue potential opportunities.
• Facilitated job search workshops and career management presentations to help individuals develop a job search strategy including interviewing, resumes, networking and social media.

Greenville, SC

• Designed, facilitated and presented product training and communication for senior leadership and front-line personnel to increase product knowledge and improve sales techniques.
• Led the coaching and training of new checking account and debit card products to 160 branches, Sales and Service Center and operations utilizing distance learning tools to supplement face-to-face training and coaching.

Master Of Education - M.Ed., Counseling

4.0 - GPA

Bachelor'S Degree, Communications