- Provide exceptional customer service to Verizon customers, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.- Utilize a comprehensive understanding of Verizon products and services to assist customers in selecting the most suitable solutions for their needs.- Effectively manage and prioritize a high volume of customer interactions through various communication channels, including phone, chat, and email.- Collaborate with cross-functional teams to… Show more - Provide exceptional customer service to Verizon customers, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.- Utilize a comprehensive understanding of Verizon products and services to assist customers in selecting the most suitable solutions for their needs.- Effectively manage and prioritize a high volume of customer interactions through various communication channels, including phone, chat, and email.- Collaborate with cross-functional teams to resolve complex customer problems and escalations, ensuring prompt and effective solutions.- Maintain up-to-date knowledge of company policies, product updates, and industry trends to provide accurate and helpful information to customers.- Consistently meet and exceed performance targets, including response time, customer satisfaction, and sales quotas. Show less

- Received and processed all inbound merchandise, ensuring accurate recording and organization.- Fulfilled and shipped e-commerce orders with precision, meeting productivity goals and maintaining high customer satisfaction.- Organized overflow stock in the back of the house, optimizing storage and accessibility.- Actively participated in weekly inventory audits to ensure accurate stock counts.Maintained a clean and well-organized back-of-house space to facilitate efficient… Show more - Received and processed all inbound merchandise, ensuring accurate recording and organization.- Fulfilled and shipped e-commerce orders with precision, meeting productivity goals and maintaining high customer satisfaction.- Organized overflow stock in the back of the house, optimizing storage and accessibility.- Actively participated in weekly inventory audits to ensure accurate stock counts.Maintained a clean and well-organized back-of-house space to facilitate efficient operations.- Adapted to various tasks and responsibilities as requested by store leadership, displaying a willingness to support the team without hesitation. Show less

Curating content, photo shoots and location scouting using iOS for social media with special attention to Instagram in addition to my preexisting role as a sales associate/customer service professional.

Sales Associate/Support TeamDuring my tenure at St. Bernard Sports, I worked at four out of five locations (Plano, Dallas, Dallas Outlet Location, and Austin). The responsibilities of my position (at all four locations listed above) included: Assisted in sales, visual merchandising, inventory, receiving of shipments as well as excelling as a cashier. In addition, my responsibilities included verification that all items were well-represented on the sales floor as well as… Show more Sales Associate/Support TeamDuring my tenure at St. Bernard Sports, I worked at four out of five locations (Plano, Dallas, Dallas Outlet Location, and Austin). The responsibilities of my position (at all four locations listed above) included: Assisted in sales, visual merchandising, inventory, receiving of shipments as well as excelling as a cashier. In addition, my responsibilities included verification that all items were well-represented on the sales floor as well as confirming that our merchandise was appropriately ticketed and properly organized, both on the floor and in back stock. Attended clinics held by industry vendors and taught by company sales representatives, ensuring product knowledge for each brand in order to better assist clientele. Also periodically accessed online materials provided by vendors to keep product knowledge consistent.Other responsibilities included the correct sizing and representation of inventory, organization of displays and fixtures, and overall cleanliness and appearance of the store.In addition to the above, other further responsibilities included providing quality assistance to local customer inquiries about stock checks, held items, special orders, and repairs, as well as taking calls from out-of-town customers placing orders over the phone. Also assisted the web department in pulling selected merchandise for internet purchases, packaging and shipping to online customers. Show less

Sales Associate at St. Bernard Sports - Austin Downtown 2nd Street District

Merchandising, Recovery, Sales, etc.

Assisting customers in selecting apparel while helping them to achieve their desired look by locating the correct size and fit, whether the item was available in-store or stocked at different location. Performing inventory on new shipments upon arrival involving stocking surplus in the back-stock room and confirming floor merchandise is well-represented. Merchandising the store to create eye-catching displays to improve exposure of product and sales of merchandise. Also manning the registers to… Show more Assisting customers in selecting apparel while helping them to achieve their desired look by locating the correct size and fit, whether the item was available in-store or stocked at different location. Performing inventory on new shipments upon arrival involving stocking surplus in the back-stock room and confirming floor merchandise is well-represented. Merchandising the store to create eye-catching displays to improve exposure of product and sales of merchandise. Also manning the registers to follow through with in-store sales, answering telephone calls from customers, and calling nearby stores to confirm any inventory requests from customers. Show less

Sales Associate at St Bernard Sports - Plano.