- Define and manage product road maps- Monitor product scope, timeline, operation budgets, and resources - Agile project management focusing on continuous improvement and project outcome

• Manage large scale IT projects to ensure adherence to budget, schedule and scope• Develop and maintain proposals for assigned projects• Establish cross business communication plan• Manage retrospectives after project launch to discuss enchantments outside initial scope• Ensured tasks above were completed within HIPAA compliance.

• Creation, UI/UX, and launch of a partner and customer facing site and mobile applications using an agile software development process• Built internal and external knowledge base and training material • Head of the technical support process for the site and application• UI/UX for multiple proprietary internal web apps to increase productivity• Ensured tasks above were completed within HIPAA compliance.

• Resolved internal technical issues including computer, network, printer and hardware problems internally and remotely• Created and maintained employee information in Active Directory and Cisco phone systems• Managed sales team cell phones using a mobile device manager• Troubleshot and resolved issues with iOS and Android devices (phone and tablets)• Provided Salesforce support for internal and remote user• Ensured tasks above were completed within HIPAA compliance.

• Researched and resolved requests related to supported applications• Utilized a support ticket management system and communicated customer issues to development staff• Traveled to library and school partners to educate staff to properly use the application • Occasionally performed quality assurance checks on internally developed applications and systems, compatibility testing with other supported applications and platforms